Spacious property comparing to near by hotels, some small Twicks needed on finishing in hotel rooms, but it is excellent overall

First time in Africa and visiting Cairo. I was able to arrange pickup from airport late into the evening and had a very nice drive from the airport to the hotel. As a female traveling alone, I felt safe and comfortable. The hotel was very nice and big with different types of people from around the world staying there. I will reserve a room in the future when I return to Cairo.

We had a pleasant stay. Our concerns were met and staff were responsive. Loved the buffet. Felt comfortable.with the room except the noise level from the room next door was high with room service at 2 am, doors banging and could hear their conversations.

The hotel is absolutely amazing! From the luxurious accommodations to the impeccable service, every detail is perfection. A truly unforgettable experience that exceeds all expectations.

I love the place, probably my only complaint is not enough options for food such of gluten free items, and the receptionist pretty rude. Other than that amazing people specially the cleaning stuff love them all.

Very professional service. Especially the fact that we arrived at 11:00 pm the night before a 7:00 am international flight. There was a 3:00 am wakeup call and the shuttle was waiting at 4:00 am. The fact that the airport shuttle was included for free as part of the room was a positive surprise. Note: Free airport shuttle service wasn't something we even knew about and should be more prominently advertised.

Wonderful place to stay at

Bought 4 night stay. Got placed in the old side of the othel. Smelly and rotting room from the 90s. Here and there signs of jobs done on toilet, walls but terribly put together. The entire floor was pervaded by by very strong smell of paint. Terrible. Claimed to the reception I 've been upgraded to the new tower. I' m thankful for the however I feel not honest selling the old tower's room charging normal prices. Imagine if someone accepts and doesn't claim... Italian restaurant is not good. Not tried the others, not inviting. Will not return. The newer tower is nice for Egyptian standards, but I feel prices are too expensive to buy these rooms.

I asked for a wake up call for my room for the shuttle service and was yelled at a few times for being late. I was called with 10 min to spare. I woke up frazzled and ran downstairs only to find that it was just us on the bus. No sure why I needed to be rushed in that way. Otherwise service for checkin was nice and the room was clean and refreshing.

Very old hotel with limited service, not worth as a 5 star hotel

Beautiful property. Staff in lobby totally ignored us. Watched us struggle to lift suitcases down stairs, watched us pull suitcases outside then one employee approached us to load luggages into taxi. We declined his help and told him that they ignored us while we struggled, why pay attention to us now? For a tip?

The hotel was ok but the food was super bad Not recommended to any one

Not bad

The staff was very friendly and helpful. Cleaning occurred regularly. Restaurant selection was excellent. Security was excellent. Access to pool was excellent. The rooms were a bit dated and air con could have been slightly stronger. But beds were comfortable. Wifi signal not very strong. Overall this was well worth the money and I would definitely stay there again.

Staff is very rude, expect attitudes. No where to get food later in evening (was refused even just a cup of water for a 7 year old). Very snarky attitudes. Don't get a massage- avoid the spa. Husband and I had a very hard time getting an appointment ('we have availability at noon.... Actually 1... Oops sorry there's a "problem with the room come back at 5pm" ---literally for about 4 separate attempts). Spa staff was nasty, audible gasps and sighs, yelling at each other in Arabic. It was apparent they didn't want to do services. Manager there was nice but his staff are horrendous. Worst massage I've ever had, very unprofessional. No blanket to cover myself, the masseuse left me alone several times with no explanation. She also gave me a head massage (I paid extra) and I had severe head pain through the following day as she had ripped out a great deal of hair while knotting my hair during the attempted "massage". Horrible. Warned the group I was with to not book their services.

It was nice

No customer service only want money . They just want money worst experience

The hotel under the 5 star standards,

Very good hotel

My stay at Sonesta Hotel was excellent. The staff was very helpful and friendly. I would rate this hotel as a 5 star hotel. It had 4 restaurants and a bakery separate from the casino.

Arrived near 11 PM after 30 hours of travel and it took 1.5 hours to deliver a mattress slab for our triple room. Plus several phone calls to remind them. There were only 2 bath towels even though we had a room for three. I had booked the room for three months ago and there is a premium charge.

Was good

Need a renovation. Not like before. Have been here several times......

Not as expected Poor

Great stuff Excellent location

The hotel was able to accomodate our super early check-in, of course with a fee, as we arrived very early in the day due to the flight awkward time. We had an issue with the room that was assigned to us but upon discussing it with the staff, and customer service, they were able to move us to a better room. I recommend Sonesta to travelers going to Cairo.

Good hotel not my first time to stay in it. It seems that the rooms are not consistent in their quality even of the same category (queen superior room). We arrived very early in the day, flight from Toronto landed at 6am, so we were at the hotel at 9am, it was not easy to get a room that early, we needed it t get some rest after the 11hrs flight. The hotel crew was able to fin a room for us by 10:30 am.

Booked for two nights, got 4 calls and one took visit to check me out although I have a reservation for the second night. Room service takes ages to answer the phone. Buttons for turning on off lights not working had to disconnect the lamps.

The hotel appears to be old worn and torn. Carpets in the room. It may have been a beautiful once but now it really looks outdated and not really worth its price. Its location is not very good for anything except airport transfer. However some of the staff made the stay more memorable with their smiles and happiness.

It’s definitely not a 5 star hotel. The first room given to us was on the 2nd floor and it was absolutely disgusting. There were white stains on and around the bed and lamp stand, the lamp head was out of place, the floors were so dirty you couldn’t walk without shoes, and the room was very hot and dusty you needed a mask to breathe safely. We complained and they said they’d give us a better room. After an hour of waiting we were extremely fed up and spoke to them again. They weren’t taking us seriously until we showed photos and spoke with them a THIRD time (extremely upset), at which point they gave us a new room within 5 minutes. The new room was cleaner but still had little spots and stains but we just wanted a room. They said they’d send bellhop to get our bags but after 10 minutes of waiting I went and got the bags myself. The hotel is generally run down and in dire need of renovation. Customer relations would call us every other day to make sure we weren’t having other issues and sent us a fruit basket, which was nice. We did have other issues though, I had to go to concierge every day 4-5 times to reprogram my card because the door wouldn’t unlock. We eventually ended our stay and went to a different hotel.

Good hotel for business trip.

Everything at superlative!