relaxed atmosphere clean hotel

All the employees here are wonderful

Nice and clean, convenient to downtown. Bar could be bigger but service in restaurant was great.

1. upon check in after requesting a king bed we first of all received a room that was a handicap with two queen beds. 2. returning to the front desk I was told there were no King bedrooms left. I explained our request through hotels.com he pondered through the computer for a little bit and then tells me they have a king bed. 3. upon check in there are small issues with the room mix-match tiles like they use leftover supplies and unfinished remodeling in the bathroom and the sink area. 4. The TV does not work at present still waiting for somebody to come up and attempt to fix that issue. 5. after check-in and settling in our room the fire alarm goes off Don't know why we received no phone calls to evacuate and we stayed in our room waiting for instructions for about 15 minutes listening to the annoying fire alarm. have not been informed as to why it went off but it finally stopped. 6. your hotels ice machine is out of order there should always be a backup for this this is uncalled for however they did stick small ice makers in the room. 7. their website does not show a variance of rooms other than a king, king suite, double queen, double rooms which are not double rooms this is a partition between the beds. there is a street side and a inner base side. on the inner bay side if you're upstairs you have a good view. 8. as showering in this hotel the caulking is coming out of the joints. 9. okay wanted to jump in the jacuzzi and the pool The pool is a bit on the chilly

Smoke alarms where going off staff didn't know what to do office was full of people wanting to know whether to evacuate or not he didn't know what to do or tell us what to do

The Ice machine was broken, the fan in the bathroom was not working, the floor was to stick and the AC is old, noise and didn't cool enough. . The only good thing about this place was the young men, who welcomed us at the front desk. He was very polite.

We liked everything just fine we'll come back

The train going by during the nights

The floor was really dirty, and accumulated moisture so it was ippry so had to leave AC cold. We got charges another service fee after payong service fees through Expedia

Awesome place

So very convenient to the trolley. Room was clean and cold. Staff were very nice. There were plenty of outlets. Shower had very little water pressure. TV picture was fuzzy. Ice machine was broken.

The staff and location

Great location and check in/out was easy... especially the cookie at check in - its the little things that often make a difference. Room was clean/sterilized bathroom. Comfortable, quiet and a great location.

History of the hotel. Nicer renovated.

Room was very musty. What isn’t mentioned is there are active railroad tracks directly behind the building. No ice available, ice machine in room had mold inside it. Resort fee charged, not exactly sure what this was for. Disappointed with this stay.

Excellent

First room had flying and crawling bugs coming in through a gap in the door they were everywhere. The room was clean but the floor was very dull which made it look dirty. We had a choice to switch to two other rooms both were newer looking than the one we had but both had insects. Since it was about 12:30 at night we just took a room, but will Never Stay there again.

Nice hotel

We had a wonderful stay. Everything was clean and comfortable. The area felt safe and was close to a wide variety of local dining options and tourist spots. Will definitely be staying here again.

Had a little trouble keeping enough coffee in the room as I love coffee 😊 we are Newlyweds and had a lot of relaxation and privacy

This was perfect for our quick family getaway! We enjoyed relaxing at the hot tub and pool. Great seating area with plenty of space. Room was exceptionally clean and stocked and even had a small ice maker so no need to leave the room! There's a little deck out back perfect for watching the sunset over the marsh and see the train go by. The trolley welcome center is walking distance next door so you are able to get around town easily. We will stay again for sure!

There was a roiting orange in back of mini fridge and the spare blanket had a hudge cut in the middle almost to the other side

Service was outstanding. Clean beautiful rooms. Would totally recommend to future guests

Noisy AC. Toilet clogged and staff did not fix. Little housekeeping.

Decent hotel with decent price. Near historic area, good deal.

2 exceptional associates Joel-front desk Etsy-housekeeping Both were extremely helpful!

Bed was very uncomfortable. Other than that, it was clean and a good stay for the price.

Very accommodating and friendly staff. Great for the price and the location is amazing.

Liked the updated room although it had a musty smell. I had to use my perfume to make the room smell better. The only chair was the desk chair which went too far back when sat in. The coffee maker made terrible coffee. Had to go to the lobby to get a good cup of coffee. Also, had to get ice from the lounge/bar as the ice maker was broken. Otherwise, the staff was helpful and pleasant, the property was clean, and the pool was nice.

Nice place. Pretty clean and safe

Many issues. This is a motel, not a hotel, pictures online misleading. Non-working toilet (sent maintenance quickly to fix) but still didn't work after assured the problem was fixed: changed rooms. Location is next to an active railroad, trains all through the night, loud screeching, building shakes. Sketchy surroundings, didn't feel safe leaving our belongings in the room unattended. Personally overheard another guest reporting items stolen so we checked out a night early. Other options available to stay in this area. Stay there instead.

The staff was extremely nice. The renovations were nice and the restaurant had very kind staff. There were a couple of issues. The AC did not work properly and they didnt have maintenance on staff to fix it or a conparable room to change us to. The front desk host was super nice about it and comped us cold waters. There was no elevator or anyone to help us with our bags which made the stay for my 76 year old grandma extremely hard. Also the wall outlet was hanging. When staying in Saint Augustine again, it won't be there. That being said I do really appreciate the staff!!