It was a great experience.

Overall, it was a good stay. It is convenient for an early flight out of Midway, and the shuttle is always on time. Upon check-in, the woman at the front desk was not friendly and barely made eye contact with us. However, the morning staff was exceptional!

Staff was great but the bed was not comfortable and the desk chair was broken

Excellent front desk service. Quick shuttle to airport and inexpensive overnight parking

The hotel is fine the staff was great. We drove 13 hours (road trip from Virginia traveling to South Dakota) and showed at 3 pm for check in just to be informed that the hotel canceled my reservation. They did not call me . I was using my phone as GPS so they send a email about the cancelation. What really disappointed me was that I called a day earlier to make sure everything was fine and I was informed that everything was great and waiting for our arrival. Thank God! One of the associates was able to find us rooms on spot. We could not get the bed requirement because there were no more 2 queen beds room available. Nice place but I don’t find them reliable. Will never booked with them again. I have use hotels.com for more than 10 years and this is the only hotel that canceled my reservation upon arrival. On our return trip we stayed next door on the IHG hotel better service. I do not recommend to stay at this hotel. You need peace of mind when traveling and they are not reliable. We book the other hotels in advance and we did not encounter any issue. Just with this one.

I asked for early check in, and the hotel accommodated my request. The front desk also checked to see if I needed anything during my stay. 5 star customer service

The tub was stopped up you could barely get clean towels the air didn’t work the breakfast was terrible it was not clean in that area at all the staff was rude barely at the desk you pay for parking and there is barely a place to pack

Why did i have to pay $25 for parking... unnecessary. That comes with the price for a room