We booked a 10 day stay on the same day we arrived because the original hotel we had stayed at was atrocious when we arrived. As soon as we entered the Sofitel it was like we had landed on a different planet. The friendliness and professionalism of the staff was second to none. They always remembered who we were and what rooms we were in and made us feel at home. Val the bartender at the Flying Dutchman had become part of our family! He is a absolutely the best and even checked in on us when he was on vacation! :) love love love ❤️

We had booked a Junior Suite for just a night. It was a large room with a high ceiling, nicely furnished but quite odd. We checked in early and the front desk did warn us that the available room at that time was a bit funky and had stairs. The oddest design was that the toilet and shower areas were separate and at different levels. The toilet only had 2 small towels and no hand soap or lotion. The AC could just not cool the room enough and they brought in a couple of fans which helped. The room was right next to the street so we could hear people talking as they walked by. Luckily it did not seem like a very busy street. The staff was friendly and we were assigned a 'butler'. I am not exactly sure what was the purpose and how contacting him would be any different than calling the front desk. Anyway, he did help us get the fans for the room. We did not eat at their restaurant.

Wonderful attentive staff, beautiful facilities with lovely flowers. Great location

The room and service were all fantastic. All the staff were very accommodating. Room was great.

The staff was amazing. Eager to help and very competent. The room was beautiful, clean and the bed was so comfortable I want a mattress like that. The location was on spot, close to shopping and dining.

Amazing stay! Great location! Staff was very helpful and nice. Beds were very comfortable.

Great service from the staff in the restaurant. Mr Will and breakfast manager with glasses (gay) make our stay very good. They Really should Get the personal Feedback! 👍👍👍

Excellent stay

Fantastic stay as always.

Service was amazing and beautiful property

All was fine. Even though we arrived early, checking was prearranged and room was ready before the normal time. Welcoming treats from room service and assistance with electrical converters were great additions on our only night here.

Great property, everyone from front desk, staff snd cleaning were very friendly. Great location. An oasis away from the hustle and bustle of city centre.

T

Amazing place and people! So happy to have stayed here, we will be back as soon as we can!

Are you paying me for this valuable feedback?

I recently stayed at the Sofitel Hotel in Amsterdam, expecting a luxurious experience given its 5-star rating. Unfortunately, it was anything but. For a 5-star hotel, I was shocked to find that the shampoo and body wash bottles didn’t have locks. I understand the importance of recycling, but reusing bottles for hand soap, body wash, shampoo, and conditioner without proper seals is unacceptable and unhygienic. The rooms were absolutely filthy. There was black mold on the ceilings, which is a serious health hazard. The beds were disgusting, and the carpets were equally appalling. To make matters worse, when my wife and I arrived at our room, we discovered that someone else was already in it! Every night, despite having a “Do Not Disturb” sign on our door, hotel staff knocked and brought us food we didn’t order. The service was atrocious, and nobody ever apologized for any of the inconveniences we faced. This was by far the worst hotel experience I’ve ever had. The rooms were filthy, the service was terrible, and I would never, ever consider returning. Save your money and avoid this place at all costs.

The restaurant was very good for dinner. We thought the breakfast was pretty expensive.

Patricia at guest services did an amazing job! My daughter was celebrating her 30th birthday and they decorated the room beautifully! Truly appreciated Patricia’s efforts in making my daughter’s stay so memorable!

The great, staff are friendly and kind. The staff at the lounge bar are especially exceptional. The rooms are very clean and the toiletries are lovely. Bedding is nice. The bad, really hot rooms. It was stifling in our room. Not just warm but stifling. The air conditioning wouldn’t work. They sent someone up and it worked until we turned it off when leaving the room by removing the card to turn off the power, after that it wouldn’t come back on. There was also construction being done on the building that started at 6:45am. We didn’t have a good sleep at all any of the four nights we were there. Location is great and it’s a beautiful building but it was not a great experience and I do regret spending extra to stay there.

Beautiful hotel and good service.

The rooms lack USB ports for charging. The windows offer a difficult view and are draughty. The maximum room temperature was 25 centigrade which is too cold for us. Bridges restaurant has a very limited menu. Room was clean and modern with a nice turn down service. Coffee is free in the room but there is the usual mini bar. Bed very comfortable. Lighting a bit dim and quite a few TV channels missing. Online room service menu was inoperative but the old fashioned method was satisfactory. We thought the room was smaller than expected. Transportation can be difficult owing to a one way system which means that a 10 minute walk equals more than a half hour in an Uber. Overall - average to good.

Excellent staff very friendly. Great location

The hotel is gorgeous and the staff is excellent. If you want a quiet room, do not get a canal view. Loud drunk people walking past all hours of the night.

We really enjoyed our stay. Friendly staff, excellent food, centrally located.

Excellent location, staff and Bridges is amazing.

Very nice

Nice bed, quiet room. Amazing breakfast and great location staff was amazing

Service was bad. The spa is terrible.

Great stay!

The bed was horrible. The lighting (or lack of it) in the room was ridiculous. The bathroom layout was bizzare. Sink at one end, toilet at the other and shower in the middle. Had to walk through the shower to go from toilet to sink.

Luxurious Especially great beds and great service

We had an issue upon check in and the staff went above and beyond to rectify it immediately. Special thanks to Fillipo, whose actions and generosity define hospitality. He made our stay extra special. If only all hotels could have staff members like him. World class hotel, world class staff. Highly recommended. Will absolutely stay at the Sofitel Grand in the future.