Although classified as a. 4 or 5 star property, nothing at this property matches those standards, including service, ambience, facilities and rooms. I would not recommend this hotel to anyone looking for an experience of that standard. My experience was so terrible that I checked out mid trip and moved into another hotel.

It was a good and comfortable stay . Aminities were good cooperative staff in room service round the clock menue all the items were not served .

Well located hotel. Efficient and professional front desk staff. Room maintenance needs improvement.

Modern well equipped hotel, with friendly and helpful staff.

Modern well equipped hotel, with friendly and helpful staff.

Didn't stay at clerk because i did not like was told i will get refund from hotels.com but when hotels.com contacted them they refused to refund my money.Please avoid it at all.

Didnt stay at clerk because i did not like was told i will get refund from hotels.com but when hotels.com contacted them they refused to refund my money.Please avoid it at all.

Several things upset us. One was the the minibar was totally empty. Later I was told that they fill it only if we ask. Another was that there was no single stitch of paper in the room that told us of the services or the in-room service menu or the phone numbers. I had to go down to ask for the menu. The food that I ordered, soup, salad and ham sandwich were not befitting such a hotel. Then most importantly, the windows were not sound proof and we were disturbed well beyond midnight by the music that was being played downstairs. The buffet breakfast was very mediocre The best part was that the people at the reception and others were most friendly and the location close to airport and town was convenient. Given that, I think that this has every chance of becoming a great hotel if they look into the negatives that I have mentioned.

Several things upset us. One was the the minibar was totally empty. Later I was told that they fill it only if we ask. Another was that there was no single stitch of paper in the room that told us of the services or the in-room service menu or the phone numbers. I had to go down to ask for the menu. The food that I ordered, soup, salad and ham sandwich were not befitting such a hotel.Then most importantly, the windows were not sound proof and we were disturbed well beyond midnight by the music that was being played downstairs.The buffet breakfast was very mediocreThe best part was that the people at the reception and others were most friendly and the location close to airport and town was convenient. Given that, I think that this has every chance of becoming a great hotel if they look into the negatives that I have mentioned.

The carpet was very dirty and there was a small cockroach in our toilet. For 5 star the room was like 3 star.

The carpet was very dirty and there was a small cockroach in our toilet. For 5 star the room was like 3 star.

It's good ad comfortable to high fy people

Its good ad comfortable to high fy people

Too expensive for the 3-star rooms, somewhat compensated by the spacious, well-manicured lawns and pool. The cafeteria is all-Indian cuisine, over-priced/spiced, and the other restaurant (Zoolocruise) is extremely expensive with no Western-style food.The staff is extremely helpful and courteous. Dont try to walk anywhere outside the premises as you will be accosted immediately by extremely aggressive Tuk-Tuk drivers, as well as strong Outhouse-fragrances.

Too expensive for the 3-star rooms, somewhat compensated by the spacious, well-manicured lawns and pool. The cafeteria is all-Indian cuisine, over-priced/spiced, and the other restaurant (Zoolocruise) is extremely expensive with no Western-style food.The staff is extremely helpful and courteous. Dont try to walk anywhere outside the premises as you will be accosted immediately by extremely aggressive Tuk-Tuk drivers, as well as strong Outhouse-fragrances.

Too expensive for the 3-star rooms, somewhat compensated by the spacious, well-manicured lawns and pool. The cafeteria is all-Indian cuisine, over-priced/spiced, and the other restaurant (Zoolocruise) is extremely expensive with no Western-style food. The staff is extremely helpful and courteous. Don't try to walk anywhere outside the premises as you will be accosted immediately by extremely aggressive Tuk-Tuk drivers, as well as strong Outhouse-fragrances.

Terrible service. Untrained, unprofessional but polite staff.

the property is old and needs refurbishing toilets are in bad shape...they dont even bother to offer a complementary drop off to the airport which is at a distance of 1 km

the property is old and needs refurbishing toilets are in bad shape...they don't even bother to offer a complementary drop off to the airport which is at a distance of 1 km

This is an OK place for the business traveller like me, who knows hes gonna just be getting back totally bushed at the end of a long tiring day and just crash out. If theres any expectation from a standard of service or trappings of comfort for a relaxed stay, youre best advised to avoid this place by a mile. A dump with a comfy bed at best. In summary, terribly mediocre breakfast buffet, pathetic amenities, awful service. To be fair though, its priced at a 40% discount to its contemporaries. So if you are willing to overlook shoddy service and poor F&B, youre good to book here. - Subin Balakrishnan

This is an OK place for the business traveller like me, who knows he's gonna just be getting back totally bushed at the end of a long tiring day and just crash out. If there's any expectation from a standard of service or trappings of comfort for a relaxed stay, you're best advised to avoid this place by a mile. A dump with a comfy bed at best. In summary, terribly mediocre breakfast buffet, pathetic amenities, awful service. To be fair though, it's priced at a 40% discount to its contemporaries. So if you are willing to overlook shoddy service and poor F&B, you're good to book here. - Subin Balakrishnan

Great hotel and stay. Good and helpful staff. Food was costly though. However overall great experience. Worth visiting.

Nice hotel, roof top open terrace bar and restaurant, good breakfast options including Indian masala tea (which is often missing in 5 star hotels), 5 mins drive from airport, 2 mins drive from malviya nagar modern shopping area and Enterntainment Paradise. Bit far from old city but I didn't want to stay in noisy old city anyway.

Nice hotel, roof top open terrace bar and restaurant, good breakfast options including Indian masala tea (which is often missing in 5 star hotels), 5 mins drive from airport, 2 mins drive from malviya nagar modern shopping area and Enterntainment Paradise. Bit far from old city but I didnt want to stay in noisy old city anyway.

Facilities: Horrible; Value: Could be better; Service: Rude; Cleanliness: Clean;

The owners of this hotel are amazingly gracious. They love animals which is apparent throughout the hotel through prints and other art work. They also support local industries and have two very nice hotel shops. The rooms are spotless and comfortable.

Firstly, the hot water did not work and early in the morning when I had to leave for work I just felt terrible. I didn't pay so much for such a facility.

Comfortable room, though the property is old and needs uplift in aesthetics.Tablu roof top Bar & restraurant attracts local and good crowd from Jaipur. Food is good. Recommended for people looking for value yet comfortable stay.

Comfortable room, though the property is old and needs uplift in aesthetics.Tablu roof top Bar & restraurant attracts local and good crowd from Jaipur. Food is good.Recommended for people looking for value yet comfortable stay.

Rooms are comfortable with hotel being located in a nice location. The welcome experience was nice but after that services was sub par. It takes hotel upto 30 to 45 minute to fix non working things and that to after multiple calls. The staff in the night shift is not properly trained and don't have any idea on customer service. From hotel of such repute this is not acceptable. They will not be able to help you out if you need anything at odd hours. Nor the staff in the night and early morning are in sync with what are things planned in the hotel. I as a customer told them an event is schedule and I want to take part in it. They were not be able to assist to make the arrangements and informed that as management is not there they will not be able to take the booking at that time and I would have to visit front desk when they are there to make decision. Moreover if you keep a message with the front desk to ask their manager to call when they are in, please dont expect such a call as calls are not returned nor commitment are fulfilled as it has happened to me.I would like to say that I have seen other review similar to this but I thought it might have been a one time issue but I have to say now that I would have to agree with the bad review and they appear to be true.

Rooms are comfortable with hotel being located in a nice location. The welcome experience was nice but after that services was sub par. It takes hotel upto 30 to 45 minute to fix non working things and that to after multiple calls. The staff in the night shift is not properly trained and don't have any idea on customer service. From hotel of such repute this is not acceptable. They will not be able to help you out if you need anything at odd hours. Nor the staff in the night and early morning are in sync with what are things planned in the hotel. I as a customer told them an event is schedule and I want to take part in it. They were not be able to assist to make the arrangements and informed that as management is not there they will not be able to take the booking at that time and I would have to visit front desk when they are there to make decision. Moreover if you keep a message with the front desk to ask their manager to call when they are in, please dont expect such a call as calls are not returned nor commitment are fulfilled as it has happened to me. I would like to say that I have seen other review similar to this but I thought it might have been a one time issue but I have to say now that I would have to agree with the bad review and they appear to be true.

So so