Would have like to know in advance that the hotel was under major renovations.

Check in bad, elevators not working, house keeping did not supply us with kitchen supplies and not refill Shampoo and conditioner. Needed to ask for supplies. Did not receive welcome gift until 2 days later. When I went to pick up gift they ran out of supplies. No music by pool. Aerobic's class by the pool was scheduled for 11:30 and no instructor showed up and resort did not notify their guests that were waiting.

this a very old property that is trying to operate thru partial renovation.It is noisy. onlly two tiiny elevators serving 13 story tower. one was only operational and the other went out occasionally.The airconditioning had issues. the furniture was worn and chipped. For $550 per night there wasnt even a coffee maker in the room. We booked 3 nights but we advised the hotel we wanted to cancel our third night .They refused. we left anyway so we could enjoy what was leff of our vacation. This place should not be operating. There was no mention of renovation on the booking site and only upon check in they give you a letter saying the hotel is being renovated. Plan your stay elsewhere !!

This was our 13th visit to this property. We love the staff and all of the amenities. We also love that many of the same people return on the same weeks so it’s like visiting family. The staff is always there to help no matter what you need. We’ll be there next year again.

Great

Good overall. Horse keeping missed a few days.

Love the divi phoenix will be back soon!

Everything was great! Only thing that was not good was room service time and food.

Property under renovation, stayed in older part which is showing its age. Overall, no complaints. Staff was amazing

Food was mediocre at best, staff was not well organized and as a result everything was exceptionally long. It was impossible to get coffee in the morning. At one of the restaurants we arrived at 8 for dinner, and the food came after 10 - and they were not nearly full, plus drinks had to be flagged down. Very disappointing experience overall.

Good location in the high rise hotel section. Near the end so a bit of a walk to the restaurants. Nice and quiet beach. Rooms a bit outdated and pool was dirty at times. Several tiles surrounding pool were racked and unsightly. Employees were nice and food was good.

Staff was friendly. Grounds were clean. Palapas and pool chairs were routinely reserved by guests before 6am and left unattended for much of the day.

Very clean, quieter beach than the surrounding hotels, likely because it’s on the end of Palm Beach. Convenient location .

We had a confirmed reservation thru Expedia for 7 nights. when we checked in, no one told us that we would have to move suites on Saturday half way through our stay. We were informed by a piece of paper....not personally. This was the third time we had stayed at this hotel within a year I would have assumed thre would b mor perdsonal sergice as thre ha bern in June. Expedia did give us a creditt for inconvenience but the hotel didn't sem to really care. Thy said it was overbooking......why did Expedia accept the reservation? it was most disruptive.

Not sure we would come back to this property. Per the directions on our Expedia booking we called a week in advance and spoke to the “Reservations Manager”. Our booking confirmation said we were in a Beach Tower and after reading reviews I wanted to know which one as I had read negative reviews about some of the towers. They assured me we were in a tower that had been renovated and we had a nice room. Despite this, we were not in a renovated room and the lady at the front desk was rude and condescending. We stayed in room 764. It was much bigger than we anticipated! However, the smell of mildew/mold was overwhelming. The room was clean but in poor condition. For example, the bathtub was coming apart, there are cracked tiles on the balcony and the mattress springs were broken (I will attach picture if I can!) We did not ask to change rooms as we did not want go through that hassle after a 13 hour day of travel. The beach beautiful and overall the property had good vibes. As other reviews mentioned, you need to get up early 6/6:30 a.m. to get a palapa. Some days we went down closer to 5:30 and many were already “reserved”. It was impossible to get one in the “front row”. We learned that some people come down late at night and put their stuff down. The timeshare owners had deal with the staff member who distributes the chairs and he would reserve them spots. We witnessed this first hand. Very noisy construction-made relaxing on the beach almost impossible. Beach view was beauti

Our room was very spacious. It had a full kitchen, washer/dryer, 2 bathrooms, 2 balconies, and an amazing view. It was clean when we arrived and they cleaned it everyday during our stay. We were in walking distance to a lot of restaurants and shops and the resort had its own beach front access. This was our second stay at the Divi Phoenix and we definitely will be back.

I thought it was a pretty nice property but not on a par with hotels that I had stayed at in Aruba. The breakfast and lunch selections were limited. The restaurant/bar was very noisy. There was no ability to reserve palapas so it was a 4:30AM trip to stake claim to a palapa in anticipation of them taking reservations around 7. I would go to Pure Ocean Restaurant again for dinner. Food and service was great. Quiet guitar duo were great. Nice to eat dinner on the sand and watch the sunset. So....a mixed bag.

This was our second stay and I can’t say enough good things. We were steps from the beach. The view of the sunset was spectacular.We were able to walk to everything we wanted to do. The food was outstanding and staff was friendly and super accommodating.

Great property, very relaxing with friendly staff, good food. Only issues is the tennis court has been removed, but we’re able to access at Divi Tamarind, which is beautiful.

This was a first time at a a Divi hotel and it was wondering. Check in staff was wonderful.Love the location and woth alot of walkable locations there are many options. Pool and beach was great and this staff was wonderful. Room is spacious and clean. Also about to bbq which is great for a family. We will be back

Nice but expensive!

The grounds are decent. The staff is friendly and helpful. I’m not sure what other rooms are like but our room was more dated than I expected and not as clean as I expected either. Definitely not worth the $550 a night it cost to stay there. It’s difficult to get chairs at the beach and pool because all seem to be reserved if you don’t get up super early to claim yours. I would not stay there again unless there was a substantial price decrease.

Nice people

We celebrated my birthday in Jan 2024 and it was the best birthday ever! High rise gives you beautiful views of the magnificent sunsets and ocean! Located right on beach. Everywhere property was clean & well maintained. We were in a newly renovated building and our was fantastic! Bus stops in front of property making it easy to go downtown and onsite parking too. Great food onsite! Great staff! Staff and concierge attend to your every need. Quiet, calm property. If you want more action, another area is a good walk away for more restaurants and casinos. But we stayed on the property most of our time there. We would definitely stay here again! Can’t wait to get back!

The hotel is outdated and smells like mold, the rooms need humidifiers to make them breathable. All facilities are old, rusted, and very dirty.

Water view

I appreciated the convenience of the beach and restaurants

I like the hospitality of the staff.The place was clean and it is walking distance to the town

The resort and beach was beautiful. The pools were well maintained and the beach felt private. Further from restaurants and shops but worth it since the beach was quieter. Had some issues needing to call the front desk for missing items in the kitchen, coffee pot broke, patio door not sliding. But all were fixed in timely manner. Upon checkout we were billed for local calls that we NEVER made. So I’m unsure if someone was in our room and made calls or if they have an error with whose room made those calls because we sure didn’t. Overall they took that charge off so can’t really complain. They are under construction so if you are sensitive to noises I’d avoid this hotel for the foreseeable future (they are updating the rooms which will be beautiful but there’s lots of noise while relaxing by the pool/ beach) also the pure ocean restaurant was delicious and beautiful. Very accommodating of gluten allergy which we appreciated.

Location to beautiful beach is great. Cabanas great. Room needed updates and beds were uncomfortable. AC worked but was noisy. Room smelled musty and we discovered mold in the closet, but staff came to clean it promptly. Tub cracked and poor condition. Nice kitchen with full-sized fridge and stocked kitchen pots, dishes, etc. Great and helpful staff were very friendly. Food onsite overpriced and poor quality.

The restaurant was great eating on the beach was nice. The room we had ,the jacuzzi didn't work. But we met wonderful people and really enjoyed ourselves.

Under construction so noisy every day. Rooms outdated with bathroom cabinet doors missing. One pool under construction so even noisy in the ocean. Beds hard as a rock