Late

Great place!

Paid premium package and staff couldn’t provide me with the benefits that I paid for. Example reservations for anything couldn’t be provided and still paid for premium

Awesome staff and pools! The restaurants were really good. English-speaking staff were great. Bathrooms are outdated, but the views and sounds of waves made everything perfect! Thank you for a memorable stay!!

I loved the pools and the gardens. The beach surrounded by the bay is also very nice.

Amazing experience.

Property is old , run down lots of noise . party hotel with limited access to good food . Raccoons roaming the property while you are trying to eat . Stay away!!

Property was really nice, we really liked it

Love it

One of the things I don’t like it was the WIFI is horrible, trying to make calls and there was impossible. Barselo need to improve the internet conditions

I loved their gardens and pools. Their rooms need more insulation. I could hear a person snoring all night long. The service was excellent I would definitely stay in this hotel again.

This was my first trip out of the country and it was wonderful location. Everyone is so nice and helpful.

I reserved 2 rooms for 4 nights for me and my family. This is our second time coming to this resort and love it! The atmosphere is great and exterior is kept up with (pools, cabanas, restaurants, etc) but the interior is a bit outdated and had some issues that we needed to address. 1. Bathroom door was broken and would not lock properly 2. AC was not working 3.small refrigerator did not power on 4. Mattress smelled of urine We were switched to a different room and all of those issues were resolved it’s just the small things I feel especially being on the “VIP floor” that these problems shouldn’t happen as we pay extra for top tier service. Restaurants were all great just a small issue with buffet they didn’t attend to us with drinks we had to keep walking around to ask for some or they would come super late

Food no good

The best kind service! People always are willing to serve you with smiles and kindness. But some included restaurants are reservation only. And extra fees are applied if you lost your room key or bracelet. Foods are great also but Expedia customers are not entitled to get full menu.

Friendly staff. Good food. Beautiful outside building. Room furniture needs maintenance

I love everything about this hotel

Didn’t like the service. Staff was not willing to help in anything.

I love the hotel very clean, and the staff was super friendly.

Several pools, not crowded, I did not like that I did not received the room upgrade that it was promised and the daily dining corresponding to the VIP access, the front desk was not friendly and neither the person that schedule the dining we were supposed to get specialty restaurant every night and we only got one night, other than that the hotel and facilities were the best.

Was clean.

The reception area very nice. The whole architecture structure very interesting. Loved the Aztec Culture representations.

Everything was good

The good: The property is beautiful and the private beach is enjoyable. The rooms are nice and clean. Many pools, 2 of them adults only. Great shows every night and lots of activities throughout the day. Raul at the grill and the lobby bartender at night were probably the best service we received during our stay. Housekeeping does a great job everyday and they stock your mini fridge and clean towels were abundant. The bad: The “Expedia VIP” is a scam. They said all we are entitled to is the rate/price at which we booked. There is no Expedia VIP. You have to wait 2 nights before you can reserve one of the restaurants. So they force you to eat at the buffet, they do not mention this at all before booking. We were told if we paid the person helping us with dinner reservations then there may be a way they can get us more dinner reservations. Imagine having to bribe the hotel for access to amenities that you should already have. The ugly: The people who manage the property are very cheap. They would randomly cut off our a/c at night and day. The room would get hot and there was no way to turn it back on. It is controlled remotely. They would do the same thing with the cable channels on the TV. The buffet food is not good at all and at night they would stop bringing items out even though the buffet is open for another hour. Overall the food really ruined our stay and we would not return.

We had a great time. We’ll definitely do it again. I would definitely recommend it to other people very nice and friendly five stars.

The Hotel Mayan/Aztec art work was great! this makes the hotel different from other hotels that are more modern. The property was clean and he options for the buffet where great.

Buffet options were very repetitive. I did not receive the VIP benefits even after calling reception multiple times

X

We traveled to Barcelo Karmina for a short business trip. Hotel is very comfortable, plenty of dining options. Staff are polite and helpful, and generally speak English well. Only recommendation for improvement would be better wifi in rooms.

I wouldn't recommend this hotel for any USA Tourists to visit this hotel because the front desk employees and Ernesto the hotel front desk manager are beyond rude no smiles. My first room the restroom didn't work and I was attacked by bees! 91 Bar and restaurant employees and housekeepers were truly amazing to me and my mama! It feels that the higher the position they have in this hotel they feel they could treat people a certain way! Not my cup of tea! I have traveled a lot and this the worst customer service I have experienced. Barcelon Karmina tourists love to come back to great customer service not rude service that I received! Front desk staff are the first people we interact with arriving to check in our rooms and it was beyond disappointed. My booking said it was VIP benefits, it wasn’t. I wasn’t use to that type of customer service.

This was one of the most beautiful resorts I have stayed at. The staff were very friendly and helpful. I enjoyed the adult only pool.

Everything was nice just not many restaurants options