Room was bad- dark and improper ventilation. Caused a lot of allergic reactions (sneezing etc)

Nice staff!! Decent room and amenities. Clean room and friendly folks.

Air conditioning unit was so loud and I needed to run it at night as it was warm.Property must of been close to a switching yard as train cars or something clanged, bumped, and prevented you from having your windows open.This noise was every 5 minutes or so. Breakfast sandwiches were old and bread was tough, sausage was just Ok. Room was 150.00 which.is normal for this time of year but I would of expected for that.price and it being a Marriott property. We. Always stay at Best western so guess I should of made another choice. Once I got to sleep bed was comfortable

Clean hotel

The rooms are old The service was great.

Wonderful stay. Beautiful property

I flew 32 years for a major airline. Two thirds of my career was spent traveling. I know “The Good, the Bad, & the Ugly” of hotels. We were disappointed in our stay in Spokane. Here goes: 1) there was half a roll of toilet paper in the room, I would even go as far as to say what was there was “John Wayne TP - it was slick and tough, and wouldn’t crap off anyone”. 2) I went to bed and suddenly felt something rubbing on my feet. I finally moved the object to the side and untucked the sheet to find a cap from a plastic water bottle, 3) The tub had a bit of antiskid on the bottom but I could not safely stand in the tub for a shower. I had to lay a bath towel down to feel safe. 4) We discovered a 110v plug to be inop in the desk lamp. This was not a great stay at a Marriott.

My stay was good. The staff was excellent, the front desk folks were very friendly. The property could use a little updating as it was definitely showing its age. The room was good and everything was clean and comfortable.

Bed was not clean

Had a good night sleep. Nice clean quiet environment

Property is tired…staff is good.

The room we had was in shambles. The couch had rips and tears in it and the springs in the pull out bed were broken. The carpet looked like it hadn’t been cleaned in years. There was cracks in the walls and trim falling apart everywhere. It looked like someone tried to paint over mold in the bathroom.

The front desk staff is friendly. Maid staff shorthanded (although I arrived after 3:00 pm, my room wasn't ready until after 4:00 pm). I stayed in a 1 BR, which is a decently sized unit w/average but sufficient furnishings.

Staff was amazing and great, but hvac system was broke so it was extremely cold in lobby, fir the staff and guests at breakfast, marriott if give this property an upgrade so you dont lose your great staff to a hotel thats warmer.

Happy with the hotel, not happy with coordination between hotels.com and the hotel. Reserved and paid for 2 rooms, but the hotel only had us down for 1 room. The hotel honored my reservation for 2 rooms based on my email receipt. We were lucky they had the 2nd room. Something in your system needs to be fixed.

I wouldn’t stay here again it’s old and was pretty dirty, the beds are horribly uncomfortable

Loved the roomy suite with fireplace! Sorry but the beds were too uncomfortable. Had to request a foam topper.

The pool was way too cold to comfortably swim with my kids and I had to ask 2 of the times we went to the pool for towels because there were none. Might want to keep a better stock of hot cocoa - there was only one pack which was a bummer. The couch sofa was not very comfortable at all and could use a warmer blanket. Otherwise the trip was good! The people at the front desk were helpful anytime we had to ask them for anything.

The Room was nicer than I could imagine. Good comfort

me and my family are really satisfied with our stay, room was clean and had everything we need, full and very good breakfast, we would definitely come back.

Great place to stay! The hotel was in a great location surrounded by walkable shopping and places to eat. The hotel was clean,safe, quiet, and the staff were very friendly and accomodating.

Traveling as often as we do with 4 kids, check-in was smooth even though we arrived late in to the night, staff was friendly & helpful, had everything we needed and more, plenty of variety and quality breakfast items. We will definitely stay again!!!

Very nice place to stay. Highly recommended!

Very nice hotel, a bit on the noisy side and overpriced.

Staff were friendly and helpful. The room was clean, but dated and had a slight smell that was off putting. Only there for one night so it wasn’t worth doing anything about. The property was clean and well-kept.

Nice place to stay. Everyone was very nice! Would stay there again!!!

This property has been needing new furniture, curtains in the rooms, mattresses, carpet on the stairs, etc for several years by the look of it. Really sorry to see it like this. Staff is wonderful, breakfast was the best around. But we really over paid for this room.

Nice room, comfortable , clean. And staff was excellent

Apparently they were having some problems with Heating & Ventilation as the thermostat in our room was not functional and a portable room air conditioner was in the room. Also, when we complained that we were unable to login to wifi, the front desk was not helpful and the promised phone call to help never arrived.

We were happy with our stay at Residence Inn! However there were a few hiccups. When we booked a few months ago we requested a room on the 1st floor so it would be closer to the pool for our kids. This was confirmed by an employee but was not fulfilled. No big deal, we got a room on the third floor which was very quiet. There was AC in the main living space but not the adjoining room which made for big temperature differences between areas. Lastly, they ran out of milk 2 of the 7 breakfasts we were there. Things we enjoyed most was the warm, clean pool, the added privacy of having a seperate bedroom from our kids, and the location!

The facilities seemed a bit run down. We were there 3 weeks and only had housekeeping service twice. We had to get our own fresh towels from the desk. Our room looked like it had been abused, dark scratches on the kitchen floor, dents on the refrigerator and the carpet was filthy looking. The neighbors above us were so noisy and seemed like they were bouncing off the floor. However, the air conditioner was outstanding and kept us cool during the triple digit heat. I do want to say that every staff member was always friendly, helpful and professional.

We were very disappointed with the condition of this Residence Inn. It felt more like a halfway house than a Marriott. We reserved the 2 bedroom room and upon entering, we were met with a cloud of musty, moist air. It smelled as though the last occupants were livestock. The carpet was sticky and squishy - I couldn't stand to walk on it without shoes on, so that was interesting after I showered or got in and out of bed. The hotel felt really run down and it was clear that this was a long-term stay type of place. When we checked in, there was 15 amazon packages waiting to be delivered to their rooms. We stayed here once before, two years ago, and I remember it distinctly because the police had to evict an older woman, her adult son, and the son's girlfriend from one of the hotel rooms. It was quite the ordeal. That was during the first few months of the pandemic so we thought it was just an anomaly. But seeing the state of things over this last weekend, I imagine this happens more frequently than I originally assumed. Never again!