We stayed in the bi-level loft and it was very spacious. The front desk staff was incredibly helpful and friendly.

Quiet. Close to freeway

We stayed here for two nights and we had no hot water in the shower. Even after reporting multiple times they didn’t fix it. There was a lady at the reception who had a very bad odor unbearable to be honest and no one was acting on it. Bad experience.

Very nice properly

No bar. No restaurant. No microwave. No hot food options on premises. No delivery or take-out directory (not everyone has a smart phone for Uber or Door Dash). Wife and I were told to seek sit-down dining at the hotel across the road. Minuscule and greatly overpriced "breakfast." Housekeeping did not make up the room and we slept on un-made bed in a messy room and washed with dirty towels. ed way too high off the floor. Shower not safe for wife who has mobility problems; only one safety bar (on outside of shower) and a slick bathtub floor. Only one fire escape option. No-one at the front desk had any clue as to how to get back on the freeway heading south (again, not all of us have smartphones with maps. A nice big room with a huge TV, but otherwise a poor excuse for and a poorly run hotel. I would not advise anyone to stay there.

The front desk male was very lazy unprofessional I asked for napkins or utensils he pointed at the cabinet he was so lazy to provide any service. They have no food downstairs very bad atmosphere. I should have stayed across the street at where they has better service at doubletree.

Very frustrating got to the hotel to find out. There was no air port transportation., No food and beverage service And literally very limited. We were told that the hotel is going under renovations that would’ve been nice We have been told that at the time of reservation instead of being held hostage to a nonrefundable fee

Good room. Close to airport and city.

Excellent

I had a really difficult time staying on the 2nd floor. I reached out to the property and they want to refund me due to noisy neighbors and ice cold water in the shower.

The staff was really nice, that made the difference, the hotel itself is dated and needs a revamp, its in a great location but is old

Good location and nice view of the South San Francisco mound.

The customer service was excellent an nice

I didn’t like how they change my booked 2 double bed room to 1 king bed. the staff said there’s no available room with 2 double bed when we check in.

Night shift worker was not pleasant She charged my card wrong. My bank call thinking it was a fraudulent charge because for one night she charged my card $725 but the bank text to see if that was me then that morning I received a call from my bank. Our room was very HOT!!! They brought us a fan instead of moving our room

If there was a rating below terrible I would’ve given it. Room we were checked into had a broken AC and we were not told until we asked. Our room had no AC on a day when heat warning was issued. We also had to let front desk know in advance if we wanted housekeeping service the next day. Staff wasn’t helpful and customer service was very poor. This was not the service standard we expect from Marriott.

We stayed there for two nights. AC didn’t work. And it was hot in the room. When we checked in, the front desk agent wasn’t friendly at all. We didn’t feel welcomed. Maybe he was very tired or was having a bad day. The room was little smelly as well.

Terrible experience got a room with no AC. Most hot uncomfortable stay ever. Only thing done to fix the situation was get a fan. Wish someone would of told me our AC might not work. If we would of been given that information right away we could of just went to another hotel. Customer service was not good either. Will not stay here ever again!

AC in the room was not working, elevator was not working, there was empty water bottles in the room and room itself was dirty and not properly cleaned.

I like the large room and and beds. The property needs upgrade.

no shuttle to SFO airport if you do not have a car you must provide your own transport. No food no bar, had to use another near by hotel .

Easy location to come and Go

The rooms had not been swept or vacuumed, still crumbs on the chair from prior guests, only 3 pillows on a king bed??? When I asked for an extra pillow I was told there none, then I was finally handed one without a pillowcase. When I asked for pillow case I was told the outer casing was the pillow case. The front desk person jad never seen an actual pillow case?? There were people in the parking structure taking clothes and otems from one vehicle and putting them into others and running lightbulbs and other items up and down the staircases at odd hours but the disnt appear to be maintaince and were not identifiable as being part of the hotel which made us feel unsafe yet staff seemed unconcerned

Poor customer service

The AC wasn’t working. So the room was very hot there wasn’t any other rooms available

broken Air condition, provided a fa

The hotel is not clean in room ，the air-conditioning is not working

Worst hotel I have ever had.

It was a terrible stay at this hotel. on my first night i came back from dinner and it was really hot. The AC was not working. They offered me to transfer to different rooms twice but both rooms were also down. I did not have a decent sleep coz i was sweating in the room.

When we got there the type of room we booked wasnt available anymore. Understandable. The first room we got the thermostat for the AC didn’t work so we went back down to the front desk and got a new room. The AC in that room didn’t work any better. Called the front desk and the best they could do was a fan. As if they were all booked up for the night… shower wasn’t too clean and the pillow cases either had really bad stains or they weren’t cleaned. The room was clean enough besides the arm chair and ottoman that looked like they probably should have been thrown away or reupholstered. I’ve stayed at Sheraton properties before. They aren’t the best considering they’re a remodeled motel 6. I think that was my last time stay at one. Staff was friendly and considering we were right next to the freeway and airport it was very quiet which I do appreciate but that’s all I can say.

The air conditioning didn’t work. The room was very hot. The hotel was booked, couldn’t get another room. The front desk gave me a fan Front desk staff was talking on personal cell phone on speaker phone. My personal information was asked when I checked in. Front desk staff had personal cell in speaker phone so that person heard all my private information. I don’t think that is safe for me or my information. I don’t think I will stay again. Bad experience, I would like a full refund.

Need a crib? Or anything else for that matter? Forget it! This place service desk will not even lift a finger to do anything - they wold rather stay on their cell phones, playing games, check a phone, Istagram, etcNow imagine what this chain hotel can do (or rather) cannot do for your conscientious decision to stay here; so, just save yourself some trouble and get a hotel room some else. Really, anywhere else but here - at least, it will cause less if you are going to experience this kind of “customers service.”