Food is limited, room airconditioner poor,

it is NOT a five-star property. Very far from it. Very limited amenities, lack of attention to the overall state of the property. I would not recommend this property to anyone ever. I work in the hospitality industry, so I am very familiar with operations and the behind the scenes that goes into running the business. They really need to revaluate practices and marketing. I was definitely mislead by the way this hotel portrayed. The buffet is horrendous. From the food presentation, the taste, quality, lack of variety and the chefs that were working behind the grill/stations looked very dirty, and disheveled. Brazilian restaurant, the food was bland, staff were not attentive at all. The only reason I gave this a two star for service was because of the team working at the Mediterranean restaurant, they were all great, making up for the fact that half of the menu was not available. The snack bar is joke. The cups used throughout the resort were cheap disposable cups. Whereas other five star properties I’ve stayed at use hard plexi cups. It’s the little things like that really cheapen this place and just dampens the entire experience. Rooms are outdated. First I was given the wrong room and only because I insisted did they “investigate” what happened and was eventually given the suite I booked the next day. There are no real perks to VIP, it’s a scam. Don’t even think about having decent wifi, it’s mediocre at best and doesn’t work. If you are thinking about booking, DON’T!

Rooms need to be updated. Specially rooms on bottom floor facing pool area. Very limited WIFI service.

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. Kudos to all the staff and managers.

The property is very clean, and the staff is friendly and very accommodating. Beautiful Pool and Beach. They go out of their way to make you feel great. This is our go-to vacation resort in Puerto Plata. We loved the resort because it's very walkable, convenient and safe.

It will help an elevator to go to the third floor with the luggage.

Rooms was very outdated and the food wasn’t the best

Friendly people

The property is ok, the food is Horrible .There’s no entertainment , after 6:30pm is absolutely nothing to do, . I went with two teenagers and they were both board. Absolutely not a 5 start resort, maybe a 1 start. Will never go back again . I forgot to mention the first room I got I had to ask to be changed. The toilet didn’t flush ,phone didn’t work and the room decor looked old. For me not a very good experience . I would rate this resort a 1 star .

This "resort" is very dated and needs a major renovation. There are leaks in various areas throughout the buildings. The furniture is old and broken. The staff is the only thing holding up this hotel and am surprised they're still in business.

Nasty customer service The property was nasty dirty and smelled like urine and mold I will never return to this place

The room need loving tender care

The staff were super nice and attentive, but the food and drinks were terrible. It was boring and the entertainment was non existent. They had shows at night and that was it. I was very disappointed. I wouldn’t recommend this place.

Our stay here was for 3 days and honestly the resort has so much to offer. I’ll start off with the hotel, which we rented 2 rooms one with a single king and the other with two doubles. Both rooms were great and well equipped with all necessities although they could use a comforter for each bed. The rooms got very cold which we enjoyed but would have enjoyed more with additional blankets. The huge pool was a favorite for our daughter and the private beach was a delight for our family. We stayed at the resort during the week so it was not overcrowded and we felt as if we had most of the resort to ourselves. Although that was not the case because there were plenty of others staying. The buffet had so much to offer and they changed up what they offered everyday and had different themes like Chinese night and french food. The food is the type of quality you would expect at any other buffet but we were still happy with it. We were only able to go to the Brazilian restaurant because there wasn’t a clear schedule on what restaurant is open that night so we missed the Mexican restaurant which we really wanted to go. We were told during the weekend all restaurants are open. Every night they there is a different event going on at the theatre and was honestly our favorite part about the resort. The staff put on amazing shows for us and the whole family enjoyed them very much. We cannot speak for the other excursions they offered which is many. Definitely a highly recommended resort.

Quiet

Need some more entertaiments

The buffet was way too limited. Also not enough available beverages all around the property, only one functional coffee machine. The WiFi was very weak and often non existent.

train the staff, they don't know how to treat people

Hospitality

Very quiet and hospitable place

The place had a musty smell did not offer wash rag when asked just received one.

Exelente and beautiful place

Property was nice only thing I didn’t like was the food! No flavor I was surprised

There was no choice of restaurants It was only one buffet style restaurant open for breakfast lunch and dinner with limited choices on the selection of food Also the hotel was a higher cost when checking in than advertised on the Expedia site 90 dollars more in extra charges

I got food poisoning from this resort

It was Excellent.

overall everything was ok but a little TURKEY bacon or ham for breakfast wont hurt sinse not everyone eats pork

This hotel was a wonderfull expierence it has a lot of places to visit like for example the pool, the beach and more.

We had a terrible experience beginning with the assigned room, first the shower made a mess spilling water all over the bathroom, then we’d been changed to a second room where the AC didn’t work more than a regular fan, we were changed to other room again. Well the issues continued with the shower, next door guest yelling that you can hear in your room, for the last night our bathroom experienced a ceiling filtration and the bathroom was flooded. We also experienced lot of cockroaches . The drinks are poor in quality also the food and limited menu in the buffet. Most of the staff are very friendly and helpful but this property needs improvement quickly or should be closed due to the low quality in all areas.

Difficulty breathing in my room due to mole

Not sure if it was due to rain, but resort was mostly deserted.

For me the property was acceptable I was pleased for the money that I paid for it