Hotel decadente

Was a nice stay no problems

The food was terrible few things but no cook properly

Hotel could do with some improvement on the rooms and bathrooms. It's one of those hotels where you can hear your neighbours footsteps and everywhere they say. I would say it's okay for a one night stay but not for a week you would miss out on your sleep.

Bed litle bit dead

ok

worst hotel you don't deserve 4 stars

The room was clean and drinks were fine. Entertainment was Poe (lack of engagement). Food was cold, unsure what many of the dishes were and tasted bland

I will not stay in this hotel again. We booked online for a price, and they charged us 40 euros more. In addition, the A/C did not work well in the rooms, the beds were not good and the rooms were outdated. Not a great experience, more like sleeping in a sauna. The staff was very helpful and understanding.

I will not stay in this hotel again. We booked online for a price, and they charged us 40 euros more. In addition, the A/C did not work well in the rooms, the beds were not good and the rooms were outdated. Not a great experience, more like sleeping in a sauna. The staff was very helpful and understanding.

The food was cold

The food was cold

For the price we paid we got what we expected but it’s by no means a 4 star hotel, room wasn’t the cleanest and also paid for WiFi that did not work in the room, hotels needs to do a better job of social distancing and mask wearing

Horrible

Very disappointed with our stay,

Very disappointed with our stay,

Three day stay started with being shouted at by waitress Lola. Made a complaint to receptionist Sabina, she stared and rolled Her eyes at us. Very rude with no customer service skills. We had to pay for the spa facilities and there was a power blackout whilst we were in the steam room and it never came back on, when we told receptionist Sabina she rolled her eyes as if to say we were lying. I then told her I had worked in Accor hotels and her behaviour was totally unprofessional. She then dropped the refund in my sisters hand a stormed off without a word. The hotel was generally clean and the rooms looked clean, but we had a major problem and it resulted in a full refund after much stress. If a representative for h.top hotel chain would like to comment or make contact please do. Total disaster from start to end. We Stay in h.top hotels a lot and have never Had these problems. The receptionist Sabina really made things a lot worse with her total rudeness and she is a very bad representative for the hotel chain. If it was my first time in a h.top hotel I definitely would not want try another one. So I suggest she has training in how to treat guests. Cleaning staff need to be retrained in hygiene. Manager totally refused to see me when I requested to see him concerning the very delicate situation, I then was left waiting for 45 minutes and my airport transfers had to wait. The manager should have dealt with my complaint and not the receptionist. Not happy

Three day stay started with being shouted at by waitress Lola. Made a complaint to receptionist Sabina, she stared and rolled Her eyes at us. Very rude with no customer service skills. We had to pay for the spa facilities and there was a power blackout whilst we were in the steam room and it never came back on, when we told receptionist Sabina she rolled her eyes as if to say we were lying. I then told her I had worked in Accor hotels and her behaviour was totally unprofessional. She then dropped the refund in my sisters hand a stormed off without a word. The hotel was generally clean and the rooms looked clean, but we had a major problem and it resulted in a full refund after much stress. If a representative for h.top hotel chain would like to comment or make contact please do. Total disaster from start to end. We Stay in h.top hotels a lot and have never Had these problems. The receptionist Sabina really made things a lot worse with her total rudeness and she is a very bad representative for the hotel chain. If it was my first time in a h.top hotel I definitely would not want try another one. So I suggest she has training in how to treat guests. Cleaning staff need to be retrained in hygiene. Manager totally refused to see me when I requested to see him concerning the very delicate situation, I then was left waiting for 45 minutes and my airport transfers had to wait. The manager should have dealt with my complaint and not the receptionist. Not happy

Had stayed previous so return just as happy

It was walking distance to the beach and shops. It was a lovely get away for mr and my partner. Would go back again

It’s not a 4 star but it is spotless, it’s basic decor and beds, but has fantastic hotel facilities. The fact you can use your all inclusive card at their other hotels we enjoyed too as they have different set ups, one close to the beach for example was lovely. The staff fabulous, the food fantastic for a meat eater, being a vegetarian I knew it would be chips and pasta and it was generally but every night there was a vegetable type and salad so it was easy to make a meal, I have no complaints. You don’t get quorn these places and I think that’s what the moaners want. The hotel is in a party district so it can get rowdy people there, I was personally embarrassed by some of the brits at the hotel, showing us up in true Brit fashion. The entertainment was brilliant, really couldn’t fault it. Rooms cleaned every day. Food literally on tap until 11pm, you cannot go hungry. My only disappointment was the indoor pool, cold and shallow, otherwise everything was great for a 3 star . I’d definitely go back to the area, I’d be happy at this hotel but possibly would choose the one nearest the beach. Either were lovely 😊 Fly into Girona and the hotel is 20 mins away, it was cheaper to hire a car for £25 for 5 days than £40 each way transfer.

It’s not a 4 star but it is spotless, it’s basic decor and beds, but has fantastic hotel facilities. The fact you can use your all inclusive card at their other hotels we enjoyed too as they have different set ups, one close to the beach for example was lovely. The staff fabulous, the food fantastic for a meat eater, being a vegetarian I knew it would be chips and pasta and it was generally but every night there was a vegetable type and salad so it was easy to make a meal, I have no complaints. You don’t get quorn these places and I think that’s what the moaners want. The hotel is in a party district so it can get rowdy people there, I was personally embarrassed by some of the brits at the hotel, showing us up in true Brit fashion. The entertainment was brilliant, really couldn’t fault it. Rooms cleaned every day. Food literally on tap until 11pm, you cannot go hungry. My only disappointment was the indoor pool, cold and shallow, otherwise everything was great for a 3 star . I’d definitely go back to the area, I’d be happy at this hotel but possibly would choose the one nearest the beach. Either were lovely Fly into Girona and the hotel is 20 mins away, it was cheaper to hire a car for £25 for 5 days than £40 each way transfer.

You should consider few things before to book, the hotel have more to do with 1 star facilities , very noisy ,very old,  admins trying to maximise your spending in hotel. you must pay for using internet , no fridge but  you can hire one , no table in the room so you can eat .I'm  not sure if you will  feel good when you understand that the hotel situated on the back of the main cemetery .

You should consider few things before to book, the hotel have more to do with 1 star facilities , very noisy ,very old,  admins trying to maximise your spending in hotel. you must pay for using internet , no fridge but  you can hire one , no table in the room so you can eat .Im  not sure if you will  feel good when you understand that the hotel situated on the back of the main cemetery .

Very dated , in need of decoration throughout. Room was for 3 adults but 2 single beds and one small child size camp bed. Restaurant staff never smiled in 5 days ! Check in and check out staff abrupt and need to learn to smile too . It’s central for everything and liked the resort but wouldn’t stay in this hotel again or recommend it to anyone

4 of us stayed here. Great hotel, clean & staff were excellent. Food was ok.

I wasnt happy you have to pay for wifi. Some of the the staff was very rude walking away from me when talking to them. On my last night there was ants in my room.

Great value for money. Large variety of food, meats, salads, breads, desserts and beer, wine, water and coffee and juices available at meals. 2 descent sized deep pools outdoor and 1 indoor with gym and spa. The entertainment staff try their best and are friendly. We found all the staff to be helpful and friendly. Cards instead of wrist band, if you're there as a couple you have to carry around 5 cards, room key, 2 A.I. cards and 2 glasses cards. ( You have to hand these in when ordering your drinks in the bar, so you will bring you're glasses back. This isn't as much trouble as it sounds.) We had a great time, even though the weather was only average.

Great value for money. Large variety of food, meats, salads, breads, desserts and beer, wine, water and coffee and juices available at meals. 2 descent sized deep pools outdoor and 1 indoor with gym and spa. The entertainment staff try their best and are friendly. We found all the staff to be helpful and friendly. Cards instead of wrist band, if youre there as a couple you have to carry around 5 cards, room key, 2 A.I. cards and 2 glasses cards. ( You have to hand these in when ordering your drinks in the bar, so you will bring youre glasses back. This isnt as much trouble as it sounds.) We had a great time, even though the weather was only average.

hotel needs a bit of tlc ,but as we were out most of time adequate

hotel needs a bit of tlc ,but as we were out most of time adequate

Restaurant host (male in a suit) was demonstratively snobbish and provided very poor service to foreign guests while being overly friendly with the Spanish speaking vacationers. The host spoke English fluently but was very reluctant answering questions or discussing issues in English. On a few occasions, the host did not even greet us at dinner - neither in English, nor in Spanish.