Excellent staff and service here!

The staff was helpful and pleasant. The bed was comfortable. The only issue was the peeling wallpaper.

The staff was amazing! Including breakfast is a great touch and allows for flexibility with the onsite pub.

Excellent staff and accommodation

excellent staff in an excellent loction

Great stay overall. The staff were very friendly and accommodating. The room we stayed in was very clean and had a personality of its own. Very close to different transports options and walkable to some popular areas.

Lovely unique hotel, convenient to Waterloo & South Bank. Great bar & restaurant with London prices. Staff were friendly & welcoming. Room was good, albeit hot - but it was the hottest day of the year! - and a bit noisy due to the traffic outside. I'd go back .....

Very clead ,very nice .Excellant place to stay . Willgive it 9/10 only slightly let down by the breakfast, aske dfor everything to be welldone and most of it came out very undercooked . Had porridge on the second morning as didnt want an under cooked breakfast. Would definately stay here again

Great service, great staff, great room, great food, great stay!

Very friendly staff. Clean and well thought out rooms. Very little road noise at night even with the window open but the area tends to quiet down at night. Central and easy to get everywhere. Couldn’t ask for more in London.

Great hotel in a fantastic location, close to Southwark Underground and Blackfriars Train station, 4 minutes walk to Southbank and Tate Modern as well. Staff very friendly and helpful.

Amazing 4-day stay at the Mad Hatter Hotel. Perfect location for seeing the history and sites of London. Fantastic staff... all very helpful and friendly!

Good location, close to tube/buses at a fair price.

What a great homely place to stay, very friendly staff, you have to try the steak and ale pie , it is the best, and the full English breakfast is the best i have had in a hotel, no hesitation in recommending this hotel

Staff was amazing, Luke was especially helpful! Location was awesome. Right at the Blackfriars bridge & walking distance to everything we wanted to do! A reminder that old properties don’t have modern conveniences, like a/c and extra outlets to charge all your devices. Room was a little shabby and hot but the staff did their best to accommodate with an extra fan. All in all, would recommend, maybe just not in July or August. Breakfast buffet and menu were really nice and the refreshments in the room were welcome in light of the heat! Thanks Mad Hatter!

While our check in process was pleasant and friendly, that was the only highlight. The hotel has an adorable theme and appeared to be at one point, clean and maintained. When heading to our room, you immediately smell an awful smell of fish and notice hanging air freshener disks hanging every few feet. When we entered our room, it too had the same unwelcoming scent. Our room appeared dated, not thoroughly clean and had leaking water on the bathroom floor from a towel warmer that didn't work. The bed was comfortable enough, but the room was so hot and stuffy. We opened the windows which opened ou to an abandoned lot with trash and weeds. I honestly think we could have overlooked all of the above, although we shouldn't need to. The most unsettling part of our visit is when we went down to the hotel restaurant/pub for dinner and cocktails. There were several employees busy decorating for a birthday party in the establishment. We sat ourselves after standing at the entrance for several minutes. We waited another 10-15 minutes at our table, and still no one. We watched another family of four get up from their table and leave. My husband finally went up to the bar and enquired about service. Victoria, the young lady at the bar, appeared put out and very concerned about continuing her party preparations. When my husband didn't hear something she said, she repeated herself loud and slow while rolling her eyes. Done! We took our $300 pounds down the street where we had a wonderful exp

Great staff, nice enough hotel, good location - the major complaint is that the bathroom plumbing had multiple issues: no hot water for shower/tub was the biggest problem, but there were leaking pipes around toilet so the floor was constantly wet. The hotel needs to hire a plumber and fix this room. I didn't significantly reduce the overall rating as I am confident they'll fix this for the next guest.

Great hotel not too far away from anything, very friendly staff from reception, bar & kitchen, would highly recommend & will be booking this hotel again

Decent room, but on a warm day the lack of A/C was an issue

Great pub/hotel -really friendly staff, good breakfast, amazing location. Room a little tired but comfortable and clean and serviced every day.

Will stay again!

Very personal check-in process with the host greeting us when we came in answering questions and checking in with us every time we walked by the front desk.

Very comfortable room. Tea coffee milk biscuits and chocolate provided. Would benefit fro air conditioning but large Dyson fan provided. Traffic noise from junction outside but not a major issue. Good breakfast included. Good location 10 minutes walk from Waterloo.

We had a lovely 5 night stay at the Mad hatter Inn. Very good location. Easy access to Southwark tube station. Close to Borough Market which is a must see. Hotel room was comfortable and very clean. Fair price, especially for London. Nice to have a pub downstairs. Hotel staff very engaging and friendly. Only issue was a faulty electric tea kettle. I would definitely stay here again and would recommend to others.

Great Alice In Wonderland - themed hotel and pub - highly recommend

My husband and I loved the Mad Hatter Hotel! The Alice in Wonderland decor is an extra plus! The front desk staff was OUTSTANDING; extremely helpful and personable. Its location is an easy walk to the Waterloo Train Station and the Underground. The room was clean. A bonus was the attached restaurant/bar-GREAT food. We would definitely stay there again!

Staff were very friendly and helpful. Lovely big rooms. Just the noise of the roads at night was the problem for me as we were opposite the traffic lights. We changed rooms the second night which was much better. Ideal location, close to Waterloo station

Nice enough hotel. Could have used a hair dryer in the room. Breakfast was plentiful and tasty. Thank you.

Great location in South Bank which we had never stayed in before. Great staff. Helpful and informative. A nice pub on the ground floor - 10% discount on food/drink if you are staying there.

Loved everything in this property.

Very pleased with the Mad Hatter hotel. Loved the character of the building. Room lovely, very clean ,good size bath, comfy bed. Some nice treats left in room complimentary chocolates/ biscuits/ nice coffee and maker/ fresh milk in fridge along with bottled water and a beer. A very nice spacious bar area and lovely breakfast included. Would visit again and recommend to others.

Lovely room, comfortable bed, coffee machine. Bathroom a bit tired although shower head was new