Excellent breakfast and service. Staff helpful and friendly. Great pool, perfect t for after day of hiking. Lots of connecting trails near by. Free bus travel and got use of cable car/ski pass. Too many hikes to do in 5 days so will happily return. Thanks for a great stay Europa.

Property was slightly outdated. No tea bags or coffee was provided in the room unless for a charge. Hotel staff was ok not super friendly and sometimes could come across a bit rude

No compulsons. No regrets

The staff is outstanding ! Kudos to the team led by Bruno, including Gabor, Gianni and Kennedy at the Restaurant !

Not clean, zero service, elevator not working, no coffee machine or kettle...not even cups or water in the room...absolutely worse experience

When we booked it was the last property available so we expected the worst as it was not expensive. It exceeded our expectations ...and some :)

The hotel is large with spacious rooms and bathrooms. It was very clean and the staff was helpful. It has a gym and a pool both were crowded though. It comes with complimentary breakfast which included eggs, bacon, pastries, yogurt, cereal, etc. They also offered half price lift tickets for skiing (normally $95 per day they have $45) and free transport pass for the buses around town. The bus is only like a four min walk which is fine expect when you’re wearing your boots and carrying skis it’s brutal. They suggested we rent our skis at Ivos which is up the street. He charged us about $46 per day for boots, skis, and helmet. I would actually suggest renting at the mountain and seeing about a locker there to avoid having to lug everything around. I think they might also have better prices and options. Overall we were happy with your stay. It’s not fancy but it’s a perfect more affordable option.

I kept two of my luggages in the room just behind the reception. Upon check out, they forgot to hand it in tp tge driver with the rest of my family luggages. At the end when i realized it, i was in lucerne already. In order to have it my luggage back, i need to pay 665€ for the transfer from europa st moritz to burgenstock resort lucerne