Stay here for many years, friendly staff nice rooms homey

It was Ok for my purpose one night stay

Quiet everyone's nice and friendly

The palm trees gaved the hotel a very private type off atmosphere. Loved it. Amazing

Had a good weekend here. Very gracious and polite staff.

Great property Would always return here Home away from home

Friendly staff

My visit was impacted by hurricane Beryl so our stay had limited services.

I love this property because it is in a great location to everything, very convenient. I disliked that they put us in a room wherebthenpaint was not only peeling but falling off of the ceiling. When they did change the room the mattress was so hard itbwasblike sleeping on the ground. There is also construction in process at this hotel. Loud hammering and drilling.

Many thanks, amazing place in Negril !

Terrible, terrible terrible The hotel, the staff, the office staff just absolutely horrible!

During my stay at Negril Palms on June 21-22, 2024, I found the hotel to be a delightful beachfront retreat with some minor considerations. The ongoing renovations slightly impacted the visual appeal, especially at the front and in certain areas. However, the atmosphere was otherwise serene and inviting. Check-in with Kevon was efficient, although I had to revisit him twice for the safe key and WiFi password, which ideally should have been provided initially. The highlight of my stay was the mesmerizing beach and lovely pool, perfect for relaxation. The nightly bonfire added a magical touch to the evenings. The hotel amenities, including the spa, restaurant offerings, and attentive service, contributed positively to the experience. Overall, despite the minor inconveniences, Negril Palms offers a tranquil setting with commendable service, making it a worthwhile choice for a rejuvenating getaway

Ms.Javan &Ms. Kenisha were so wonderful & excellent, professional- customer service!!

The property is lovely, it is just as the name says Negril palms. The rooms are clean and cozy. The property is lovely. The staff is outstanding. The beach is right there.

Friendly staff… chefs food was truly delicious:

The bugs were awful! The office staff was ok it used to be better but it has really gone downhill! 3out of 10 stars

It just wasn’t great!

Rooms were as advertised. The room looked clean, but tge entrance door was old and dirty I see that renovations is innprogress, but i am sure the door has been in that condition for a while. Wifi and television service was good, except volume button onTV remote was not working properly. Grounds well kept reflecting theme of facility, but garbage from renovation could have been kept in an area except the front of building. All staff encounter was very professional. Had breakfast and it was prepared well Will visit again

Safe

Definitely an improvement over the last year or so. Food was really decent and water stayed hot. The property still needs some upgrades, but primarily cosmetic. Staff is great and very responsive.

I liked the friendliness of the staff. The location of the property is centrally located on the main strip of Negril. The rooms are clean. Make sure you have VPN on your cellphone and computer while you are using the wifi.

The room door was an interior door locking only with a thumb push and not deadbolt. We were only offered one key for two people-very inconvenient! The windows were wood slat without screens. The bathroom door scraped floor loudly or not at all.

It was a nice property but all conveniences are closed after hours- no front desk support, no kitchen etc. Needed some tea at about 9 and couldnt get any hot water anywhere. Ourside of that it was an enjoyable experience

The bathroom was not tidy and the toilet paper was wet and yellow

There was a lot of noise the night when I check in aprons my room area

I loved how quaint and quiet the property was! The food was delicious compared to many other hotel/resort stays. The only issue I had was the tv in my room. They don’t have any channels so you have to sign in to one of the apps, Netflix, prime, etc.. which for whatever reason kept giving me an error code. It was very frustrating because I love watching tv to wind down to. I hope they can correct this issue going forward. Otherwise i highly recommend:)

This place is right on the beach, the food is good, the price was good, the portions are small but it’s was enough for us. Twice the water shut off, there’s no phone in the room, when we checked in they never mentioned it and they never said if there’s an emergency who or how to contact them( this is why I will not return, safety is important to us). There’s no music. It’s very quiet day and night but we always go to the neighboring hotels. It’s lively there’s. You feel like you’re on vacation.

Located in an ideal spot to get any thing that you may need, supermarket, money exchange etc.

I was without television service for 3 days. They finally moved me to another room were.the tv was working, then cable went out for the evening!

Was a lovely property. Appreciated the cleanliness and the peaceful atmosphere

Was great! So much convenience and was peaceful and quiet

This is not our first time at The Palms. Pros: For the most part the staff was delightful. A shout out to Lisa our Lifeguard, always ready and available to help. Housekeeping gets a big shout out as well, Annette was always prompt and thorough. Food was good, however the menu is limited. Refrigerators are now standard equipment in the rooms. Cons: The manager doesn't appear to take much of an interest in what's going on on a daily basis. No hot water 3 days, no water 1 day as I was told the water tanks were not refilled on the property. Hauling your luggage to and from the rooms isn't a priority either.