Wonderful rooms. Outdoor seating non existent - no snack or gift shop

Property is dated. They dedicate a huge space for the bathroom which is a waste. The area around the property has nothing within walking distance. If you look for an isolated area in Kyoto then you will like it. On site restaurants are dead. No one eats on site. It is always empty. They need to update or renovate their carpets and bathrooms to justify the cost. The staff is friendly and helpful . It is 10 minute drive to the major shopping centers. I would not stay here again unless they renovate the property.

Great location, great staff, comfy beds/room and convenient for transit.

Not a great property, was just ok

Beautiful facility, welcoming staff. Dining options are available, but not particularly high quality (breakfast bacon and sausage was undercooked).

Staff extremely helpful. Found information on restaurants site to see and ones to avoid.

Overall, a very pleasant experience from the incredible hospitality to the facilities. 3 dining options within the hotel most nights. There are a few small restaurants within walking distance of less than a kilometer, many within 2 kilometers. There are 3 temples very close by.

Quiet and spacioua. Great for families.

Fantastic service

Not an upscale hotel, but nice enough and within 15 min walking to gion.

Very nice property. Great breakfast buffet but got very busy and staff could not keep up with drink orders or replenishing food. Helpful staff.

The hotel staffs are very nice, room is very clean, breakfast buffet has lots of choices

Very disorganized hotel and service, everything was described as being overbooked or oversold when in reality upon the availability of tables and services were mostly empty. Their restaurants were constantly acting like they were overbooked or couldn't seat folks (2-3 hours before closing) when they were in fact empty and concierge had acted like all the services had to be booked weeks in advance when upon arrival to a tea ceremony experience we booked, the establishment told us we were the only reservation that day. Additionally all staff had to wear headpieces, which you could tell was frustrating for them because they could not hear what customers were telling them, so you had to deal with constant back and forth. Service charge is included in everything when no service was provided, i lost count at the amount of times i had to run after their teams to ask questions, get my check etc.There are a lot of other grea hotels in Kyoto, highly reco going elsewhere.

The service at this hotel was amazing! From the moment we arrived, everyone made our family feel VIP. Our room was clean and spacious and we enjoyed the room service after a full day of sightseeing. They even gave us tickets to the temple next door and that turned out to be one of the nicest places we visited this trip. Thank you for the wonderful stay. 5 stars!

The hotel was lovely and staff very helpful. Rooms were well appointed but the closet had bifold doors that were a little awkward to use. There was a geisha performance that was well done and complimentary.

Old style and hotel, TV was in Japanese, restaurants were fully booked, and we just wanted to have lunch, not sure I would stay again as other same class hotels provide better value for money

We had a wonderful 4-night stay at this hotel. The amenities are terrific and the location is excellent. We were able to walk to many sites from the hotel and train/bus service is very close to the hotel as well allowing for convenient access to explore all areas of the city.

We weren’t sure of the property location, but it was easy to take a taxi to all our destinations. Staff was warm and welcoming and helpful. We stayed twice at this property. The first stay our room was in the main building. The second stay we were in the annex. We definitely prefer the main building.

Excellent service

Great location and amazing staff!

The hotel is great! The staff are well trained and do a great job. I guess my only lingering thought I have is with Expedia and its pricing. I felt I was given one quote online but when we checked in, they gave us a higher price.

Great food.

We absolutely loved this hotel and would stay here again without hesitation. The staff was friendly and helpful, the breakfast was outstanding, the shower was one of the best we have experienced. We also enjoyed the Italian restaurant in the hotel. Easy bus access and a short cab ride to Kyoto station. There is a beautiful garden just on the other side of the hotel that was a hidden gem. We hope to come back some day.

not sure why there was hammer noise starting around 1030, and kind reminder, the curtain wouldn't provide a full 'black out service'

Hotel is located in the middle of most attractions but not next to other dining options. An amazing temple is next door. A helpful concierge was able to arrange a Michelin starred omekase on short notice (1-2weeks) which was nice. Rooms are bit tired with carpeting throughout with stains in some areas, also a bit on the smaller side but ok.

It was a beautiful property with helpful staff. The concierge team was exceptional . They worked with me before my arrival and while I was there. A wonderful Italian restaurant and the loveliest bar. Professional people throughout.

Excellent room but pricey for the overall experience. Loved the soaking tub with view. Excellent front desk, room and restaurant staff. Everyone was very friendly. The three in-house restaurants were excellent.

Ok. Location average

Beautiful hotel. Out of the noisy area around the Kyoto station. Good transportation options and options for food outside the hotel. My only concern was that realized I left some items in my room after checking out. When I arrived at my next location, I contacted the hotel and they could not locate them.

The room was very nice but the bathroom was weird. The step up area created an odd super low sinks, could easily touch the ceiling. Also the slight floor difference between the shower area and the sink area you could easily roll an ankle. Also, there were many spiders on the ceiling of the balcony, which also has a low ceiling which makes it easy for an average height person (I'm 5'10") to get spiders in their hair.

Good hotel

Really good