The staff were very helpful and pleasant to talk to. The place is steeped in culture and has a long history.

I thought it’s not really friendly for the disabled people and old people,as me I boken my leg ,and then my booking is in the third floor. But the staff told me it’s the second floor. But actually it’s should be the third floor. And didn’t help me to change to the first floor. And as I look around it’s not full actually. But the stuff didn’t help me to change to the first floor.so I didn’t had to walk around the resort area. And didn’t go to use those onsen,because of I need to upstairs and downstairs. It’s really hard for me to do. But the stuff is really helpful and nice to us. And at the last day I can walk a little.then I found out the lounge is free for the Guest have some local snacks and coffee and juice,but one of my suggestions is should be serve the fresh Mike to the guest as well. Because not everyone like to drink black coffee and not everyone like to use the Mama coffe creamer!and in this morning they have some famous cake in Japan serve for the Guest. Not bad,but it’s really too sweet for us.

The parking area is a bit far from the place we stayed, requiring us to take a shuttle bus. If we return to the hotel late at night, we will have to walk back on foot, which is quite inconvenient.

Super nice for leisure

It’s just purely amazing. Book a stay here, you won’t regret.

We are over 85 year old couples and they assigned our room in third floor. Unfortunately no elevator. So we asked first floor instead but were asked for extra charge for over ¥52700 We finally took second floor without extra charge. We are disappointed that one of the best hotel around the world without elevators

Stunning views and excellent hospitality

Beautiful resort. So pretty during Autumn season. Come here to enjoy the scenery and slow things down. We really enjoyed the breakfast and onsen facility here. Love their afternoon tea and sake bar!

There are too many steps and stairs and no elevator the hotel is not suitable for handcapped person and seniors.

It'll be better if this property is more accessible from JR station. No one wants to wait in the cold wind for 20mins to wait for a bus or taxi.

Decent and elegant.

Everything was good but we couldn’t get a spot at the restaurant in the hotel.

Gorgeous property, excellent service

We stayed in a beautiful secluded mountain view room with overhanging trees offering the perfect amount of privacy for our patio. Our room exuded such a calm & peaceful vibe & feel of a zen garden from the faint smell of calming incense

Excellent, beautiful and stunning hotel. A truly magical place.

Excellent, beautiful and stunning hotel. A truly magical place.

Very nice hotel with excellent food. The room is clean and with good view.

Relaxing

Nice view, the hotel restaurant is excellent

Attentive and obliging staff, beautiful scenery and comfortable rooms

Amazing resort in the most beautiful surroundings. Everything here is perfection. We had a truly special time.

The resort is beautiful. But the room is too dark

Finest dining. Staff speaking English well.

Unforgettable experience for hoshinoya Kazuizawa. Nice attitude and considerable personality of staff. We enjoy the travel and are willing to share with friends.

Very beautiful resort, with spacious rooms, and excellent, timely service without being intrusive. Food was also great, although there could have been more breakfast options. The only slight issue is its inconvenient location, but there is a shuttle bus service to and from Karuizawa station, which helps.

Overall a good experience, but on the 2nd day of our stay, we came back to the room at 2pm in the afternoon and Housekeeping has yet to visit and cleaned up the room, so that was a let down, considering the resort. However, the description given in hotels.com site was misleading, as it promised mountain views but when we checked into the hotel, they said that the room wasn’t one with mountain views.

Overall a good experience, but on the 2nd day of our stay, we came back to the room at 2pm in the afternoon and Housekeeping has yet to visit and cleaned up the room, so that was a let down, considering the resort. However, the description given in hotels.com site was misleading, as it promised mountain views but when we checked into the hotel, they said that the room wasn’t one with mountain views.

Had a wonderful stay! Serene and scenic environment. Staff were extremely helpful and speak good English. Will plan a trip back in future!

Had a wonderful stay! Serene and scenic environment. Staff were extremely helpful and speak good English. Will plan a trip back in future!

Hotel facilities are very clean and convenient. The bed is really comfortable. The service is exceptional!!

The room is too small for 2 adults plus 2 kids. Not able to change from one king size bed room to two duoble bed room. Quite disappointed. The in-room breakfast is fantastic though!