Lovely staff. Top hotel & restaurant. Very nice stay. Recommend

You're right on the beach but you never feel you don't have just the right privacy. The staff are warm and friendly and genuine, and the service excellent.

The most relaxing and heavenly location. Peaceful and tranquil. A Truly beautiful paradise.

I really did not expect to be awaken at 4:30 am every morning. Not just one speaker….but 4 around the property. You can’t even rest!!! Go there at your own risk.

Beautiful property and amazing staff. I will definitely go back

Beautiful property and amazing staff. I will definitely go back

is not difficult to find a more luxurious place, but we think it will be harder to find one with more feeling and charm. Absolutely wonderful staff, nice helpful and always with a smile. A wonderful place.

Our experience at TUGU was above our expectations. First of all, the hotel is different from what you find usually in the region as it is very authentic, not so modern but well maintained. The location is just perfect with easy access to Gili islands. The staff is very counsious and takes good care of the customers (a special thanks to Ruslan from the restaurant and to all the staff). The only negative point would be the average price of the food at the restaurant which is in my opinion a bit expensive.

Our experience at TUGU was above our expectations. First of all, the hotel is different from what you find usually in the region as it is very authentic, not so modern but well maintained. The location is just perfect with easy access to Gili islands. The staff is very counsious and takes good care of the customers (a special thanks to Ruslan from the restaurant and to all the staff). The only negative point would be the average price of the food at the restaurant which is in my opinion a bit expensive.

The hotel is very unique and different than any I’ve stayed in over my years of travel. I really enjoyed the private pool in the honeymoon suite which I definitely recommend over the oceanfront room. I definitely would recommend this hotel as it was a great experience. Also recommending going to see waterfall via a 90 minute car ride and Gili islands via boat day boat trip both were well worth it. The service is amazing and very personalized they remembered my breakfast order and the sauces I liked daily. Only suggestion would be that it needs a few upgrades and could be a bit cleaner. This is only comparing it to a 5 star standard, by no means did I think it was dirty or poorly maintained but that’s the only thing I think could be improved. Was a very nice difference from our hotel in Bali which was much more crowded. Overall would recommend this hotel.

The service is great! All the staff is amazing and very friendly. Especially the one on the beach activity centre. I wanted to snorkel and bring my 3 young kids with me. 2 guys brought us to the snorkel spot with canoe and paddle board. They showed us the spot and kept us save and bring us back. we had a really good time. The breakfast is good, lunch and dinner is just okay. Nothing special. The hotel is really unique and romantic. But my kids found it a bit scary. A bit dark and have a lot of statue.Maybe more suitable to couples and young family. The only cons is there’s a lot of mosquitos. So make sure to put on the mosquito repellent.

The service is great! All the staff is amazing and very friendly. Especially the one on the beach activity centre. I wanted to snorkel and bring my 3 young kids with me. 2 guys brought us to the snorkel spot with canoe and paddle board. They showed us the spot and kept us save and bring us back. we had a really good time. The breakfast is good, lunch and dinner is just okay. Nothing special. The hotel is really unique and romantic. But my kids found it a bit scary. A bit dark and have a lot of statue.Maybe more suitable to couples and young family. The only cons is there’s a lot of mosquitos. So make sure to put on the mosquito repellent.

The hotel is beautifully decorated, it’s like a massive open air art gallery. The service is excellent, the staff is fantastic and the food was very good.

We stayed at Hotel Tugu from the 8th to the 12th of May 2019. What an awesome way to start our honeymoon adventure in Indonesia. We stayed in a beautiful bungalow with a king-sized bed and an outdoor bathroom. The WIFI, air condition and minibar were very pleasing. The hotel is a lavish museum of adventure contained on a lush green property with fabulous pools, artistic Indonesian décor, a relaxing spa and a pretty beach. The staff was amazing and very attentive and the food and cocktails were fresh, delicious, exotic and most important plentiful. Afternoon tea was always a delight and relaxing at any of the hotel’s amenities was just perfect. The only downside to the hotel was that once you are there you do not want to leave the premises to explore the local area which was also interesting i.e. the Elephant park and The Gillies. When we return to Indonesia it will definitely be our first stop and we would recommend it to every and anyone who is looking for a beautiful experience in Lombok.

Fantastic hotel. Everything was perfect. The staff couldn't be more helpful. Paradise style location, beautiful infinity pools, great food, fantastic drinks. Facilities were great. In short, one of the best places I've ever stayed in, brilliant attention to detail all around.

Amazing hotel in a fabulous location. I cannot think of anything they could have done better.

We went a few weeks after they re opened due to the earthquakes and we were a little nervous but it was absolutely amazing. The property is insanely beautiful. The hotel did not look like it had any damage at all. The staff was incredible and so helpful and Accommodating. One of the most beautiful places Ive ever stayed. Highly recommend!!!

Awesome hotel, recommended to those who want a quiet stay in Lombok

Beautiful hotel. Great food. Amazing Experience. V friendly staff

Our stay was wonderful! The property is beautiful and the staff is excellent.

Our stay was wonderful! The property is beautiful and the staff is excellent.

We have just returned form the most amazing holiday where we stayed at Hotel Tugu, I can honestly say that all the staff went above and beyond to make sure we enjoyed our stay there. Thank you very much to the team at Tugu, we will definitely be going back for another visit.

If you prefer a more quite island to Bali, Lombok is a good choice. Even if the Tugu is not really in the center of everything it is an excellent choice for those seeking a more relaxing and calm holiday at a very nice beach.

if you visit lombok and you can afford the hotel then go. amazing enviroment. top staff, food and facility. due to the lack of activities outside of the hotel what has nothing to do with the just because its a bit outside of the main attractions i recomend to go not more than 1 week because you will always stay inside the facility. but its worth to go and relax and having a great expirience.

This hotel gets excellent reviews, and Im not sure why. The facilities are old, both in a charming way but also in just a tired, used way. Service is generally excellent, but you come to expect that in places like Lombok and Bali. Dinner on the beach was nice, and they dont charge extra for serving it on the beach, but the food is expensive and generally so so; sometimes quite good, sometimes not. The beach is beautiful and private, but you cant really swim because the water is both very shallow and rocky. Overall, it was okay, but way too expensive for the room, which did not even have a decent couch or really comfortable place to site.

This hotel gets excellent reviews, and I'm not sure why. The facilities are old, both in a charming way but also in just a tired, used way. Service is generally excellent, but you come to expect that in places like Lombok and Bali. Dinner on the beach was nice, and they don't charge extra for serving it on the beach, but the food is expensive and generally so so; sometimes quite good, sometimes not. The beach is beautiful and private, but you can't really swim because the water is both very shallow and rocky. Overall, it was okay, but way too expensive for the room, which did not even have a decent couch or really comfortable place to site.

A truly remarkable place for non-generic luxury. The bed was bigger than some of the rooms I've stayed at in Japan. The staff was friendly and personal - everyone knew our names. A very peaceful and relaxing stay.

A truly remarkable place for non-generic luxury. The bed was bigger than some of the rooms Ive stayed at in Japan. The staff was friendly and personal - everyone knew our names. A very peaceful and relaxing stay.

From the moment we started coordinating with the hotel by email and entered the hotel upon our arrival with staff greeting us throughout our stay until the departure its been fabulous. Smiles are everywhere in the hotel. All staff are friendly, helpful, courteous, etc!! To be fair all has been great the environment, people, facilities, foods and their service. Definitely will come back again.P.S. Location is great if you want to go to Gili Islands.

From the moment we started coordinating with the hotel by email and entered the hotel upon our arrival with staff greeting us throughout our stay until the departure it's been fabulous. Smiles are everywhere in the hotel. All staff are friendly, helpful, courteous, etc!! To be fair all has been great the environment, people, facilities, foods and their service. Definitely will come back again. P.S. Location is great if you want to go to Gili Islands.

amazing hotel, very friendly and attentive workers.

amazing hotel, very friendly and attentive workers.