Excellent facility and service

Great view, tons of options for kids to stay active

Great kids stuff for young kids

All around the Hotel was absolutely amazing. The view of the lake from the lobby is stunning as you enter the hotel. The staff here treat their guest like royalty and would like to thank them for giving top notch service all-round the hotel. My wife and I found our room very clean, comfortable and the in-room onsen very relaxing. The hotel also has an amazing common area waterworld pool section and private gender specific onsens which I highly recommend taking advantage of during your stay. The breakfast buffet food was delicious with an abundant of options to satisfy anyone's food craving needs.

Excellent amenities, service and food! Incredible view!

An absolutely amazing stay! This resort had it all - pool, onsen, game room, shuttle service, and a fabulous buffet.

Very nice services. The staff are very friendly and pay attention to detail.

Great services

Serene and open view … like the different music show each night ..

fleur de chine was an amazing hotel to stay at . The service was impeccable so friendly and helpful . I would definitely come back if visiting Sun Moon Lake again. !! We all had a wonderful time !

This hotel has one of the best spa facilities, wonderful water jets, showers, hot whirlpools, jacuzzi and cold dip. Sky lounge has spectacular views

Excellent

Every thing is great experience

They are clearly not trained well in hospitality. They have a nice big breakfast buffet, but I didn’t see my butter near the bread. So I asked if they had butter and was told they don’t have that now. They couldn’t be bothered to go get me a couple packets of butter because there procedure is they don’t it out with breakfast. $500 a night for a hotel in Taiwan where they don’t understand basic hospitality is crazy.

Great facilities, great food,great view and great service!

Very good

Fantastic service upon arrival to departure. Hotel provides many activites and facilities to enjoy.

We had a fantastic stay at Fleur de Chine. This is an exceptional hotel on all fronts. We were fortunate to be upgraded to a suite with Tatami room and incredible views across Sun Moon Lake from our terrace. Our kids had a blast in the pools and with the many activities. The location right on Sun Moon Lake allowed for some great walks around the lake and hikes through the surrounding forest. The staff were also incredible from check in to check out and always took the time to prioritize guests. We needed directions to a trail from a staff member and he stopped what he was doing and took us on a 10 minute walk around the hotel exterior, taking the time to explain all about the area and hotel history. We also appreciated the all-inclusive format for meals and in room snacks and the buffet was amazing in both quality and selection. We will definitely stay again.

Fleur de Chine was an unforgettable experience that exceeded all our expectations. The food, amenities, and views were all exceptional, but what really made our stay special was the care and support of the staff. In particular, Ryan Lee and his team went above and beyond to ensure my wife had an amazing birthday surprise. Ryan coordinated to have a cake, wine, balloons, a light-up happy birthday sign, and slideshow with pictures of friends and family on the TV in our room when we arrived. In planning the surprise, Ryan was kind and professional in our email correspondence. He organized the photos I sent him and was always prompt and courteous in his replies. He executed the plan perfectly and my wife was elated when we checked into our room, having no idea Ryan and his team were working hard to help celebrate her birthday. Fleur de Chine provided us with a five star experience. Ryan and his team deserve special credit for their work, but everyone we interacted with from the attendants at the pool and hot springs to the service members at the buffet always greeted us with a smile and genuine kindness. We will be recommending Fleur de Chine to anyone who goes to Sun Moon Lake, as we are already dreaming of the next time we can go back.

As VIP member of hotels.com i was notified that we are entitled to NTD 1,400 credit for tour, but this was not informed until i checked out from the hotel and they forced me to take the tour in the afternoon where it’s not suitable with our schedule. Also in the beginning the reception didn’t aware of the voucher, seems like miscommunication between hotels.com and the property. Overall breakfast and dinner was OK, lot’s of varieties and booking + seating period of time very good managed. Kids facilities is another great point of this property

Excellent hotel. The only thing is that it was somewhat pricy.

The view is great from every corner of the building. The swimming pool is not so impressive. Don't like the rule that you have to swear a cap to use the spa and pool.

Amazing lake view rooms. Enjoyed the hot springs each day. Lovely complimentary Happy Hour with cocktails and afternoon tea services @ Ciao. Served extensive brunch buffet 7a - 12 n unlimited seatings and dinner buffet with 2 seating times available. Taiwanese, Cantonese and Japanese foods available. Bus stop just at property curb for easy access to Sun Moon Lake stops along the lake.

Wow! The Fleur de Chine was probably one of my favorite hotels I’ve ever stayed at. It boasts the most insane views of Sun Moon Lake from each floor as well as the lobby, the staff/service are impeccable, and most of all, it is SO kid friendly. There is an entire play area on the first floor for children as well as a water park that as hot tubs, spa jets, and sauna for adults but also a fun water slide and ball pit for kids. The breakfast and dinner buffet are also delicious and has such a huge variety. We can’t wait to come back again some day!!!

The view was spectacular. Very nice facilities, especially love the onsen and buffet dinner and breakfast. The hotel also offer a ride to the bullet train station when we checked out which was very convenient. Highly recommend

The room service is excellent. The temperature is comfortable. The buffet are amazing and sumptuous, my wife wish they have peanut butter selection in the breakfast. Staying in this hotel requires one to make careful planning if you want to visit downtown/ nine aboriginals cultural center as the last bus depart around 19:00.

Absolutely 10/10 service with my best check-in experience ever! Staff are very helpful and friendly, we also enjoyed the buffet so much and will definitely visit again!

Exceptional property! Wow! We were traveling from Canada with two kids. Coming from the Mandarin Oriental in Taipei, I imagined that would be hard to beat. FDC was even better! The buffets are extensive with options for any taste including a kids ice cream bar. The indoor “waterworld” is a series of hot, medium and cold pools with funky bubble seats and even a water slide and tiny ball pit for kids (bring a bathing cap if you don’t want to purchase one). It’s great that pool is indoors because that area rains a lot. There is nightly singing entertainment, which my kids enjoyed. There is also a great indoor kids space with slide, ball pit, indoor rock wall (all free). The A/C in our room wasn’t working so they kindly moved us to another room which was Japanese style suite. The extra 3 sleeping mattresses lower to the floor were convenient for the kids. Overall I highly recommend FDC, their website does not do justice to the facilities and service experience.

Beautiful hotel with great service and the buffet is pretty good as well! Very kids and family friendly as well. Will recommend.

The classy, elegant and clean environment was amazing. The view at the wing facing the road leaves more to be desired as there were cars and construction below the hills. I made the mistake of not locking in the price at time of booking and was made to pay at least half the price more on the spot. Service was impeccable. Food selection at breakfast and dinner was great. Even the pillow choices astounded me. Overall impressed but was at a premium price.

Great fertilities, excellent food, ver friendly staff, the only complaint I have is the lake hike trail nearby was closed under construction, you can only go to the shuishe not the other direction.