Nice hotel with public bar all good

This hotel was very disappointing. Our room looked nothing like any of the photos online, it was run down, the towels had dirty brown marks on them, the tiles round the bath were gritty and moldy, the room smelt musty, the bed sheets were stained, the water pressure for the shower was non existent. The breakfast was very limited in options. And we had to pay a £200 deposit on top of our room rate during check in which was not mentioned anywhere during booking the accommodation. The room was not worth the price paid, in fact I would say it was worth half what we paid! Very disappointed and we will not be returning, we are also still awaiting our £200 deposit refund even though the receptionist said it would be instant!

Arrived late and early start. No issue to have an early breakfast. Staff were extremely helpful. Recommended.

When you go to a hotel for the first time, I always take the cheapest price. To be greeted at reception with a £200 hold on your credit card just in case you want to eat or drink or if there is any damage caused. The first room I was given had no window and only a skylight which the blackout blind did not close properly and the fan from the kitchen was right beside. Asked to change room re the fan noise (assured it stopped at 8pm - still running at 9.45pm) and got a basic enough room again. Had dinner and drinks elsewhere. Breakfast was lovely.

Super friendly check in by the receptionist. Thank you for the warm welcome and helpful info. Room was as described but quite warm even with the window open. And room 201 is above the bins so you might hear them being filled until 1130pm on a Saturday night of the window is open.

Nice hotel for a couple of night in Ards. Free parking on site. Check in was easy enough. Short wait until my room was ready. Good size room, very clean. Wi-Fi was free and a useful speed. Breakfast and dinner in the onsite restaurant were good. Easy checkout.

Accomodation clean restaurant nice food staff extremely friendly. Close to shopping centre. Easy bus ride into Belfast city centre. Good car parking

All good from check in with friendly receptionist to a very clean room,with ample space.Great food in the Restaurant,with lovely attentive staff.