Avoid this “resort” at all costs! If you’re thinking “oh wow the prices are too good to be true” you would be absolutely correct. I booked my stay from 11/23-11/27 for a family members birthday celebration. When you pull up to the resort everything seems great, grounds very well maintained. That’s where the quality ends. Be aware they charge both $50 per day resort fee and $25 per day for parking, also $50 per night for incidentals. That is an extra $500 in fees upon check in. The resort is broken up into 3 different buildings with each having their own parking garage. The layout is confusing and exhausting. It has an old housing project vibe to it. No windows and just long smelly hallways with trash scattered outside rooms. Everywhere you turned you got hit in the face with either the smell of marijuana or the smell of mold. Each party I stayed with was placed in different buildings and it took at least 10 minutes to find their rooms. It made hanging out with family exhausting. The elevator in our building was broken and I had to haul all my families belongings up and down 2 flights of stairs each time we wanted to leave. The pools are cold and not heated. Pool towels are provided in your room only and must be returned. A staff worker told us they house FEMA hurricane victims which is the cause for the poor quality. The food there is overpriced and bad. Our stay was so bad we decided to end the trip early and drive home. The only positive is that we were refunded our stay.

Very spaciois apart-hotel with all the facilities. Generally very comfortable. Lots of facilties to make/bring in your own food. Possibly the decor could be kept up a lottle better as there were chips etc in the furnishings.

Amenties were great, water park and arcadecfreat for kids. Hotel iself was old and worn. Rooms large and nice but phone didnt work, low batteries on remote over things kind of dingy.

Resort and service in general was good. Water park and pools are nice. Food in restaurants is good but not much variety. It was our first time in Terraces, which is a new building at the resort. It’s a bit far from the water park considering it’s the last building. We had one bedroom room but space was small, for example, we couldn’t sit comfortable in the dining table. Kitchen is really small. Pillows were not comfortable (and not offered in different sizes). We found some silverware dirty in the kitchen. Coffee to be prepared was not available in the rooms (compared to most hotels).

Our son has special needs but gets very excited by all things wet: pools, splash pads, bath time, etc. So we chose The Grove over the Great Wolf Lodge since it’s closer. I was concerned a few days before our stay when a cold front started to come through. So on the last day I could cancel without penalty, I called and the staff member assured me that everything is kept at 83 degrees all day. I kept my reservation. I shouldn’t have. All the pools and most of the waterpark were not heated at all. The only part even slightly warmed was the lazy river and big kid slides that my son was not tall enough to ride. The toddler splash zone was so cold that my kids lips were blue and he was shaking within minutes. Also, even though our booking stated we were in The Grove when I arrived for check-in, we were told that we were actually in their newer building The Terraces. The desk agent acted like this was an upgrade. Terraces is further back and not attached to all the resort amenities like the Grove is. We had to either walk about a half mile to the Grove, drive, or request a bellman to drive us. Also the bar and restaurant in the Terraces were not open. While the hotel is only a couple months old, there was a cockroach in our bathroom, the decor was very bland, and furniture very cheap. At checkout, I was expecting the desk agent to ask how our stay was so I could over feedback, but instead he did not say hi or make eye contact, and pointed at a box to drop the keycards.

Always a beautiful experience when arriving at property. Will be back again and again!!!

Ok stay. 5 out of 10. The resort is divided by how much people pay. If you are using this service and are “gold” or platinum and think you are getting a nice deal.. you are not. You will be place in the discounted section of the hotel which is older and some under construction. I could barely come out of the room this morning because workers were taping everything top to bottom to paint. There was only one elevator working for wings B and C and I was placed on the 7th floor which is the top floor. So I took the stairs a lot because of long waits for the elevator. Room was decent and spacious 2 bedroom suite equipped with washer and dryer plus full kitchen. Everything at the resort is extremely expensive. Water bottles are $7. I paid 75$ for 3 drinks they automatically add gratuity. Cabana prices vary depending on the day. I paid $240 to celebrate my daughter’s b-day. It had a tv in it a table and 4 chairs. They included 4 waters. The arcade is decent not policed very well. There were kids climbing on the basketball machines to get the balls to shoot them without paying for it for hours and no one said anything. The food is mediocre for what you pay. The lazy river was very crowded and kids were fighting in it. Bodyguards were definitely overwhelmed. I’ll definitely be checking out a different resort next year.

We stayed at The Grove 2 yrs ago and it was wonderful. This time around it was a lot more shabby. Seems like the resort has taken a beating in the last 2 years and not been able to recover. We were missing some amenities in our condo, we couldn’t get extra pillows, the bathtub was filthy. We ask multiple times for a new remote for one of the bedrooms as it wasn’t working. They reset it and it worked for a night then back to not working. We gave up on asking for help as it was either slow or non existent. Probably won’t be returning which is unfortunate because we loved this place two years ago when it was fresh and new. Oh also, one of the hall doors had a big piece of wire sticking out that my husband cut himself on. We told someone about it and the next day is was still there waiting to filet someone’s finger!