We stay here all the time on our way back from vacation. This stay was disappointing. When we checked j the front desk advised that there would be a power shut down somewhere between 10pm-6am for usually up to an hour. Well at around 10:45 the power went off and did not come on until after 7am. Having the power off of course shut off any airflow in the room, having this happen it made it very difficult to sleep, and we could hear every single noise from the room beside us. So this was way more than an hour, needless to say I did not sleep much. I would have expected that the hotel would have compensated us with something, even if it was a complimentary breakfast. Very disappointed in this hotel on this stay.

The staff was friendly. The two elevators were broken. One didn’t work at all. The other only partially worked we had to enter through the rear into the laundry room. Instead of a lavish lobby they could spend money on repairs and room upgrades.

Looked like there was a leak from the room above.. It was patched and never repainted!! Every hallway smelled like marijuana.. and when we came back to our room.. it smelled as if someone was smoking marijuana IN our room!!! The bed and pillows were uncomfortable.. And I stepped on a pushpin that was on the floor!!!

The front desk person was rude and not friendly. She never looked up or said “hello”—all business. Was not expecting that from this brand. The gentleman I happened to catch at the elevator had also checked in and we agreed it was one of the worst check in experience. The room was clean but the air conditioner was very noisy when it turned on and off. Like an old car trying to start. I ordered the cheesecake from the restaurant and it was stuffed into a box with a handful of blueberries with the stems on and one strawberry uncut, with the stem on. Was not appealing.

Bed had a wet spot. It didn’t smell, so maybe they had cleaned it and didn’t let it dry. No hot water in shower.

Was a very hotel.

The staff was terrific, and the room was just as good. Very neat and clean.

When we arrived the power outage surge was going on and we were unable to get checked in right away, which was no problem and the staff was very friendly about the whole situation and the General Manager gave us vouchers for breakfast for the inconvenience. So that was nice, all in all a great place to stay