One of the better hotels in kochi but showing some age Overall a good stay

Service at breakfast was slow and staff were not very unresponsive. There were problems with the internet.

The property itself seemed nice. Food options were limited. Other 5 star hotels in the area are more welcoming of guests and provide complimentary fruits in room daily. More can be done to make guests feel more valued.

Fab stay. Amazingly clean, friendly staff, large room service menu that was very tasty and very large sized rooms. Thank you

AC was not cooling, exhaust was slow

Excellent property, courteous staff, great breakfast buffet. Spacious room. One thing though, 2 out of 3 plug points in our room were not compatible with Indian Charger

Great hotel and amazing service. Reception lady during check in was very professional and friendly. Restaurant service was excellent as well. One of the best hotel experience we had.

good

Nothing

We flew in for an overnight to catch an Oceania Cruise the next day. We had arranged for airport to hotel transportation, but there was a mixup in our arrival time and we had to hire our own taxi. When we arrived at the Crowne Plaza Kochi, around midnight, the night manager was profusely apologetic and offered us a complimentary upgrade. The entire staff was exceptionally attentive, kind, and professional. Overall, our experience was exceptional.

Very clean and stunning room with an excellent view of the Backwaters around Kochi. Staff was very welcoming and helpful too. Buffet breakfast had a large selection (too much for the both of us to try all of it).

Excellent

I chose this hotel for a party of 5 couples for the rooftop restaurant and private dining room. That was great. However the check in and checkout experience was terrible. I chose 3 superior rooms and 2 standard rooms. They assigned standard rooms to 2 of the 3 couples who chose superior rooms and upgraded one of the standard room guests to superior because they couldn’t get their room ready in time. Check out was equally annoying as they tried to charge guests wrongly assigned standard rooms with superior room prices as that was on the original booking. Needless to say that was not accepted. On the positive sign the standard room was comfortable and well appointed. Superior rooms were larger and at the higher floors offering good views. They presented good value but the location is at least 30 minutes from Fort Kochi.

Reception staff was not at all friendly. We booked two rooms simultaneously but they gave us in separate floors. Staff explanation we didn’t call to request. Eve though we reached around 3.0 pm.

Not many amenities for a 5 star hotel. Cleanliness was average. There is a good restaurant serving authentic Kerala food with a very friendly staff. All other restaurants are average or below average quality with limited choices and low service standards. Front desk staff has a very condescending attitude. Kept me waiting for a long time for checkout and charged me more than what I was told. Avoid this hotel if you can - there are many other 5-star hotels in Kochi that offer much more value than Crowne Plaza. This one definitely does not look or feel like a 5 star hotel.

Good stay disappointing vegan room service menu.

Friendly and helpful staff. Location, cleanliness, And restaurants.

I had a wonderful stay. Great room, courteous and very helpful staff, excellent food. Time taken on housekeeping requests was sometimes a little high, but the Hotel seemed quite full for a long weekend so that's understandable. The short Independence Day program was excellently put together and appreciated.

Excellent spa and excellent set of restaurants at the hotel. Service is fantastic. Great experience all round.

Nice place ….

Ok property

I booked the stay for my parents and they enjoyed their stay very much. They also appreciated live music on Saturday night.

Was great Breakfast ,better mattress were concerns

Was great Breakfast ,better mattress were concerns

The hotel is conveniently located near shopping malls,hospitals,airport etc. Upon arrival the staff was welcoming and courteous. Breakfast was complimentary and delicious. The gym was clean and had adequate fitness equipments. I would definitely come back to this hotel

The hotel is conveniently located near shopping malls,hospitals,airport etc. Upon arrival the staff was welcoming and courteous. Breakfast was complimentary and delicious. The gym was clean and had adequate fitness equipments. I would definitely come back to this hotel

I stayed at the hotel during the covid second wave in June 2021. the hotel was virtually empty. hardly any guests. despite the depressing scenario; the staff was all smiles and helpful. all the restaurants and bars were shut due to govt. guidelines. rooms are big and specious. good size bathroom with a shower stall and a tub. i picked the back water view room. excellent view of the back waters. very soothing. did room service. food was pretty good. wish we all come out of this pandemic soon.

Back water view is beautiful. Breakfast hygiene not great

Back water view is beautiful.Breakfast hygiene not great

Extremely unhappy with the attentiveness of the staff at solving our issue. stayed here 3 nights, and complained several times about the ac not functioning properly. no action taken . considering such a hot city , this made us very uncomfortable

Extremely unhappy with the attentiveness of the staff at solving our issue. stayed here 3 nights, and complained several times about the ac not functioning properly. no action taken . considering such a hot city , this made us very uncomfortable

If you are visiting Kochi, stay in Holiday In or Fort Kochi itself or go straight to Alleppey. Nothing special here. If you are on business and expect reliable, 5 star service, choose any other property, unless you like the peddling like in the bazaar -i personally like it, but not in a 5 star hotel! If you are unlucky like us, your category of room will be both available on your internet booking site and at the same time booked according to the hotel (?!?), but because they like you, they will upgrade for the full extra fee. And still forgetting to tell you the extra perks included with the upgrade (with luck some employee will tell you in passing, like they did with us). Half the hotel is facing huge roadworks. Ask for settling the bill the night before if you are leaving early the next morning, and you will still have to pay the another bill at check out. Add 30 min extra at least in case you have a plane or train to catch, we almost missed ours. Then expect an unintelligible bill to figure out final prices per item -I’m in IT engineer and i could barely figure. Expect also calls to your room peddling spa services, or the shopkeepers in the reception peddling your their stuff, like in the bazaar. Facilities need serious rework. Many signs of either poor craftsmanship and poor maintenance. The swimming pool is unimpressive. On the plus side: they really decorated very beautifully and originally the room for our anniversary. We loved it!