The front desk staff were terrible. Three to four female staff members at the front checkin desk were either clueless or not willing to help. The restaurant staff were very polite and friendly and the room cleaning lady was excellent. She was very friendly and always had a big smile.

Good sized room with a comfortable bed. The gym was well equipped and the steam room was great. Good choices for breakfast, service was a bit slow at certain times.

Great place to stay

Rooms were not cleaned on daily basis as per the standards. Had to call many times for toiletaries and water etc. though we had booked and paid for 3 adults

Negative. I asked to stay in new Wings rhry they ask money.

A very stylish, modern hotel in a very good location. Though noisy early evening, it quieted down around 9pm which ensured a good night’s sleep. Friendly helpful staff though was a bit hectic checking in as everyone was looking to check in and out at the same time. As this is a luxury hotel I would have expected a cold drink on arrival whilst waiting (developed world problems I know, but this is down as a luxury hotel). Would definitely recommend this hotel.

We arrived half an hour after check in time and were told our rooms weren’t ready. We asked to wait somewhere we could get lunch and were taken out onto the street to a cake shop/bar/restaurant. Service there was very slow and my food was cold when it arrived. Not a great start to our stay in LaLit. However we got upgraded rooms to compensate. Rooms were very spacious and beautiful though the safe didn’t work and the bath water was brown. Also I only got one towel. Food in the restaurant was very good.

Ok

Being a heritage hotel I liked the style of the rooms and size. Towels were stained and not white as they should be. Breakfast staff not trained to serve tea etc properly and don’t speak English. Front office staff were good and could communicate with international guests. Food selection good. Hotel overpriced for what they offer.

Bug infested place.

Breakfast was not up to the standard for non veg it is star rated hotel should have varieties for non veg guest only veg is not except able at all very disappointing service staff was not cooperating for phone sim procuring

Property is a bit dark even though facilities and amenities are new. We had some minor troubles checking in but they compensated it with a late check out. Breakfast was good.

Untrained staff in dining and poor room service

I recently stayed at your hotel and I was disappointed with the level of service I received. In particular,the breakfast was awful and also there was no simple teabag in the room and the refrigerator was not working, which impacted my overall experience. I hope you will take my feedback into consideration as you strive to improve your guests' experience in the future.

Reception was very unhelpful & the waiters in the breakfast room were untrained, lots of improvement required before this hotel can be of the rated class

A quiet hotel which was clean and central. I stayed at the back of the hotel so had no view but had no city noise too. Breakfast was good but not enough vegan food. Staff courteous and they even wore Pride badges in January, which was a wonderful initiative by the hotel. They had a pride flag in the front of the hotel. Thank you.

The property is closer to some of the attractions. As there is a renovation going on, its dusty and sometimes noisy. I wouldnt want to visit this property till the reno is completed.

The check-in experience for someone who is used to excellent customer service in US, was just mediocre. We checked in pretty late around 11 pm. The gentleman who helped us did not put any extra effort to make us feel welcome. No offers of water whatsoever. He insisted on putting a credit card on file, repeatedly, even when I mentioned that it was late and we would like to go to my room after a very long flight. The staff at the restaurants, janitorial staff, porters etc. are very nice. I loved interacting with them. The breakfast and the in room dining were good and we really enjoyed the variety of food. The staff at the reception completely ignored us and any requests we made. Toilet paper arrived in 2 hours, after three calls to the reception. However, the worst part of the stay was that two nights before we are scheduled to check-out, we receive a call at 10 pm from Mr. Faisal at the reception asking for feedback on the stay. That was really in very bad taste. I requested to speak to the manager the following morning but that did not materialize. I am disappointed that such a pricey place could not exhibit basic decency in dealing with their guests. This has most certainly left a bad taste in my mouth. I travel via Kolkata very often due to work, but will not be returning here.

Amazing Hotel will always stay here, courteous staff , Ambience is excellent with Art work. Big rooms Nice Breakfast centre of the City.

It was good stay. Even though our booking was for two. slippers, toothbrush was arranged for only one person. It is quiet old property. Need renovation

It was good stay. Even though our booking was for two. slippers, toothbrush was arranged for only one person.It is quiet old property. Need renovation

All generally very good. I guess it should be at the price - probably 2x or 3x a mid-range hotel in Kolkata - but still excellent value for this level of comfort and service + Wi-fi, room and bathroom very good, staff accommodating of odd requests - Food a bit over-priced

All generally very good. I guess it should be at the price - probably 2x or 3x a mid-range hotel in Kolkata - but still excellent value for this level of comfort and service+ Wi-fi, room and bathroom very good, staff accommodating of odd requests- Food a bit over-priced

Well located and convenient for meetings in City Centre; Comfortable stay

Fabulous hotel and staff. The breakfast choices and quality were superb. Good location, about 10 minute walk to the nearest metro station ( Kolkata traffic is a nightmare).

It is, like its names tells, a great hotel, one of Indias oldest. The rooms - bathrooms, has a great size, the hower 'room', was great marble floor with black stones and rainy water coming out. Large Tv with international news, among them my favourite ( I am not a religious person - coming from Denmark), Al jazzera in English - for years I have thought it is the the most - if any - objective News station. The Breakfast Buffet is huge - I wish the western bread was more frersh though. Staff overall is perfect - very serviceminded in a real pleasant way - no Baksheesh eyes. Maybe to many Namaste, when you walk out from the elevator, I like to be a guest - not 'god'-like.

Fantastic hotel, lovely staff, very classy, great facilities, nothing was a problem to them

"Excellent Hotel and Staff" This is one of the best hotels we stayed in. Room was large. The room was very, very clean and modern. The staff at the front desk was very friendly, helpful and professional.

Beautifully and smartly designed hotel. Great staff. Great buffet breakfast. Would that all hotels were like this! We travel extensively and the LaLit was so far above all expectations. Great WIFI and location.

Much appreciated! Pleasant stay and extra effort by property was really nice. Thank you.

The Lalit Great Eastern is a lovely hotel. It’s in a great location, is very quiet, and the staff are very warm and helpful. I’d always stay there again.

The Lalit Great Eastern is a lovely hotel. It’s in a great location, is very quiet, and the staff are very warm and helpful. I’d always stay there again.