Very bad experience with Hotels.com This platform advertises establishments without having the authorization or a contract with the hotel keeper which is completely illegal, and it is the customer who bears the consequences. During a stay in Dhaka, Bangladesh, I booked one room out of Hotels.com in a hotel from February 2 to 6, 2024. Hotels.com sent me an email confirming my booking and payment. But when I got to the hotel reception, there was no sign of my booking, and the hotel manager told me that they don’t work with Hotels.com or Expedia, but only with Booking. Hotels.com took my money but didn’t pay and contact the hotel. I had to negociate during almost 3 hours - and 1 hour and 15 minutes on the phone with Hotels.com Bangladesh - France. When you're tired after a long travel, in a country you don't know, it's very difficult to live... Finally we were able to get our room after a wasted afternoon. But new surprise: the booked "Delux" room is actually the simplest in the hotel and the price paid at Hotels.com is 20% higher than the price offered at the reception. So we had to pay extra charges to have a nicer room. Hotels.com সাথে খুব খারাপ অভিজ্ঞতা এই প্ল্যাটফর্মটি হোটেল রক্ষকের সাথে চুক্তি ছাড়াই প্রতিষ্ঠানের বিজ্ঞাপন দেয় যা সম্পূর্ণ অবৈধ, এবং গ্রাহকই এর পরিণতি বহন করে। বাংলাদেশের ঢাকায় অবস্থানকালে ২০২৪ সালের ২ থেকে ৬ ফেব্রুয়ারি পর্যন্ত একটি হোটেলে Hotels.com রুম বুকিং দিয়েছিলাম। যথারীতি, ওয়েবসাইটটি আমাকে আমার বুকিং এবং অর্থ প্রদানের বিষয়টি নিশ্চিত করে একটি ইমেল

Location is excellent. Staff very helpful and available at all times to help in any way possible. Wonderful people who are there to make a customer as comfortable as possible. Restaurant wasn't that great and I didn't like the choice of food. The location is very good so there are plenty of options nearby

Room was still new and location was within the city centre. It was very convenient. Staff was very polite and helpful. Great atmosphere and will return to hotel again.

excellent location good for business stayInno

Excellent hotel...one of the best values in Dhaka. Staff was very helpful and courterious. service was great. location is great.

It was one of the best hotels I've stayed in Dhaka for the price. A great value.

They charge to print out boarding passes but don’t tell you there is a printing charge until afterwards. They call and wake you up to ask about laundry daily. They need to just put a charge menu and laundry request reminder in the rooms instead of annoying guests

When booking an airline through Expedia, one routinely receives the airline's PNR locator (aka confirmation code). I was disappointed not to receive from Expedia a similar confirmation that the hotel actually held a reservation for me. My attempts to reach the hotel by e-mail failed, but the messaging service on Expedia's Web site did reach them, and they did confirm.