We booked the room and then we attempted to contact the property countless times to confirm our reservation and no one answered the phone. On arrival were met by a staff member that should not be working in hospitality as he never said any welcoming words. On the way to our room we realised that we made a huge mistake as the dirt in the corridors was indescribable and unfortunately the smell of food such as fry macro and variety of off soup we’re almost chocking us; never mind that when I entered the room I realised that the room itself was worst than the corridors, when tried to get a shower the shower was broken which was fixed but the toilet flush wasn’t working properly and I did have to fill 10 litres of water bottle and use it to flush the toilet.This also was reported but for four days we were there no one did fixed the issue. In the morning we miss the breakfast but when we went to the snack bar it become clear to us why there was bad smell in the corridor as the staff were frying everything in a black oil, the tables and food areas were disgusting. Food at the snack bar is disgusting and not safe to eat. Nobody from the hotels chefs follow food hygiene guidelines and checked the temperature of the hot dishes during my stay! Kitchen staff did not speak any different languages like English. There is no description of the food nobody knows what they eating! No information about food allergy! The hotel description are 4 stars but did not meet the criteria for 2 stars!

On arrival the receptionist was very rude.got to the room i guess it was just ok.def not 4* The sofabed was like sleeping on a wooden board,Food was cold and mostly catered for russians,Bulgarians&Germans,my kids didnt like the food atall,staff in restraunt were very miserable,We asked for table tennis bats staff didnt understand a word we said.pool was freezing.no indoor pool like stated in ad,No washer or dryer either.The friendliest of staff were the cleaners and a nice guy in the snack bar who quit a day before we left.only possitives about this hotel was the location.

The rooms hotel in general was very good, most of the staff were friendly, drinks were good. This one thing that we all found disappointing was the buffets weather or was breakfast, lunch or dinner the items were not warm enough let alone being hot. Other then that good location and nice hotel.

The rooms hotel in general was very good, most of the staff were friendly, drinks were good. This one thing that we all found disappointing was the buffets weather or was breakfast, lunch or dinner the items were not warm enough let alone being hot. Other then that good location and nice hotel.

Location: very close to night life but no sleep disturbances.Room: large, no doubt. Even twin beds are wider than an average single.Food: clean with a wide range of dishes & deserts. Fully staffed dining hall constantly clearing any used item etc without a single evil eye.Entertainment: everyday except Monday. Some guests barely left the complex.

Location: very close to night life but no sleep disturbances. Room: large, no doubt. Even twin beds are wider than an average single. Food: clean with a wide range of dishes & deserts. Fully staffed dining hall constantly clearing any used item etc without a single evil eye. Entertainment: everyday except Monday. Some guests barely left the complex.

Booked a week all inclusive for 20th May 2019 (party of 6 age 6 to 76). First I wish to confirm that the pool was open for our stay. As we were arriving late I had emailed the hotel to see if it would be possible to have something to eat on arrival. I got no response from the hotel but when we arrived, check in was only a few mins and we were told that a cold buffet was available to us in the restaurant. This hotel is one of the cleanest that I have stayed in, from the public areas like reception & toilets to the bedrooms. Beds were very comfy and the room was spacious. As all inclusive goes this is one of the better ones. Hot meals in Bulgaria tend to be chicken / pork / rabbit / fish but the choice was broad enough at each sitting to ensure that no one left the dining hall hungry. Pizza was available all day. Nice selection of veg at lunch and dinner. Loads of fresh fruit was available all day, 2 bottles of water were left in the rooms each day. Water dispensers were available in the restaurant and pool bar. Again the snacks were pretty good. Pancakes with strawberries or chocolate available from 10am. DIY ice-cream cones and strawberry sundae were available all day as well, a nice variety of flavours were available. Salad was available all day as well as pizza / hot dogs / chicken and fish. Didnt participate in the activities so cant comment on that. Very close to the strip and beach ( 5 min walk). Saving the best bit for last, the staff were fantastic.

Booked a week all inclusive for 20th May 2019 (party of 6 age 6 to 76). First I wish to confirm that the pool was open for our stay. As we were arriving late I had emailed the hotel to see if it would be possible to have something to eat on arrival. I got no response from the hotel but when we arrived, check in was only a few mins and we were told that a cold buffet was available to us in the restaurant. This hotel is one of the cleanest that I have stayed in, from the public areas like reception & toilets to the bedrooms. Beds were very comfy and the room was spacious. As all inclusive goes this is one of the better ones. Hot meals in Bulgaria tend to be chicken / pork / rabbit / fish but the choice was broad enough at each sitting to ensure that no one left the dining hall hungry. Pizza was available all day. Nice selection of veg at lunch and dinner. Loads of fresh fruit was available all day, 2 bottles of water were left in the rooms each day. Water dispensers were available in the restaurant and pool bar. Again the snacks were pretty good. Pancakes with strawberries or chocolate available from 10am. DIY ice-cream cones and strawberry sundae were available all day as well, a nice variety of flavours were available. Salad was available all day as well as pizza / hot dogs / chicken and fish. Didn't participate in the activities so cant comment on that. Very close to the strip and beach ( 5 min walk). Saving the best bit for last, the staff were fantastic.