Excellent resort family friendly with customer first attitude.Fiona was excellent and attentive to our needs. Hisham and Amin, our butler were always there when we needed them. The mandarin pool villa is beautifully designed and the gardens outside the villa are like your in Paradise. Perfect location for medina and the airport. Highly recommend this place.

Excellent resort family friendly with customer first attitude. Fiona was excellent and attentive to our needs. Hisham and Amin, our butler were always there when we needed them. The mandarin pool villa is beautifully designed and the gardens outside the villa are like your in Paradise. Perfect location for medina and the airport. Highly recommend this place.

Great hotel service is great our butler Ali was great.

Great hotel service is great our butler Ali was great.

My family and I travel a significant amount and the Mandarin by far was one of the best hotels we have stayed in. The staff was the most wonderful staff. From the General manager Marcel to The Managers Fiona and Mounia we have never had such an amazing hospitable experience. They made us feel like we were at home and went above and beyond. Karim and Ousama were our private butlers who were exceptional and attentive to every single detail. I don’t have enough kind words on the experience we had and highly recommend the Mandarin Oriental Hotel to anyone visiting Marrakech. The villas are absolutely gorgeous. Felt like we were in paradise. Thank you to the entire staff for an amazing experience.

My family and I travel a significant amount and the Mandarin by far was one of the best hotels we have stayed in. The staff was the most wonderful staff. From the General manager Marcel to The Managers Fiona and Mounia we have never had such an amazing hospitable experience. They made us feel like we were at home and went above and beyond. Karim and Ousama were our private butlers who were exceptional and attentive to every single detail. I don’t have enough kind words on the experience we had and highly recommend the Mandarin Oriental Hotel to anyone visiting Marrakech. The villas are absolutely gorgeous. Felt like we were in paradise. Thank you to the entire staff for an amazing experience.

Excellent hotel service digne d un palace merci a toute l equipe merci a notre majordome abdessamad et ahmed il etait la toujour a notre service

Excellent hotel service digne d un palace merci a toute l equipe merci a notre majordome abdessamad et ahmed il etait la toujour a notre service

Very good service

Very good hotel, very good service, I recommand it

Great location for quite vacation. Isolated from Marrakesh but not far within 20 min drive from downtown. Staff are very friendly and respectful ... they make you feel home. When we checked in we were introduced to our assistant his name is oussama he took us on a tour and gave us his mobile number. He answered all our questions and organized everything even after working hours through whatsup. Oussama was very nice he kept advising about things to do in our trip even after we checked out. The hotel facility is clean and Nicky designed. I would definitely stay in same place if I visit Marrakesh again

Villa is definitely a treat, incredibly spacious and modern with lots of different sitting , relaxation areas. Would definitely stay here again

We stayed in the oriental villa. Beautiful hotel, great spacious room although amenities in the second room are much fewer than the main room, great concierge, our room butler Mohammed was excellent, overall service was outstanding. Room service food was a bit of hit and miss, the hotel is a bit far from the city center so need to bear that in mind because the hotel transport is quite expensive.

AU TOP

Probably the best hotel suite I’ve stayed in, but having ate in the hotel’s Chinese restaurant and then suffered 17 hours of chronic diarrhea, followed by a call out from a local doctor and a hefty bill, I was unbelievably disappointed that the staff didn’t even ask how I was feeling on check out. Wouldn’t recommend.

Probably the best hotel suite I’ve stayed in, but having ate in the hotel’s Chinese restaurant and then suffered 17 hours of chronic diarrhea, followed by a call out from a local doctor and a hefty bill, I was unbelievably disappointed that the staff didn’t even ask how I was feeling on check out. Wouldn’t recommend.

Villa room option was excellent. Perfect for privacy. The bedroom opening straight into the jacuzzi and pool was fantastic and the villa facilities were excellent with fresh fruit being brought to us every day and free bottled water daily (the mini-bar water is billed however). Hotel went out of their way to meet our needs, providing goats milk on request and even warming it up for us when requested. Pleased. The hotel staff were always very friendly and attentive to our needs. Airport transfer was included. Buggies on-site a nice touch too! There were several minor niggles with our villa (number 68) however such as an outer door lock that wouldn't close properly, no clear instructions on how to use the included Apple TV with their in-house TV system, the room telephone going on the blink, although they did send an engineer round promptly to attend to these issues so full marks for hotel attentiveness to customer needs. Free shuttle service provided into the medina every day at set times using their Mercedes vans although there is the option to book one of their cars (billed separately) at other times to take you around In-house dining and room service dining are both on the relatively expensive side, but to be expected for this standard of hotel, but bear this in mind as the hotel is about 20 minute drive away from the Medina if you intend to eat out. Breakfast was included and well worth waking up for! The fresh orange juice was just amazing!

Villa room option was excellent. Perfect for privacy. The bedroom opening straight into the jacuzzi and pool was fantastic and the villa facilities were excellent with fresh fruit being brought to us every day and free bottled water daily (the mini-bar water is billed however). Hotel went out of their way to meet our needs, providing goats milk on request and even warming it up for us when requested. Pleased. The hotel staff were always very friendly and attentive to our needs. Airport transfer was included. Buggies on-site a nice touch too!There were several minor niggles with our villa (number 68) however such as an outer door lock that wouldn't close properly, no clear instructions on how to use the included Apple TV with their in-house TV system, the room telephone going on the blink, although they did send an engineer round promptly to attend to these issues so full marks for hotel attentiveness to customer needs. Free shuttle service provided into the medina every day at set times using their Mercedes vans although there is the option to book one of their cars (billed separately) at other times to take you around In-house dining and room service dining are both on the relatively expensive side, but to be expected for this standard of hotel, but bear this in mind as the hotel is about 20 minute drive away from the Medina if you intend to eat out. Breakfast was included and well worth waking up for! The fresh orange juice was just amazing!

Terrible staff and guest experience but beautiful hotel

This was one of the best hotels I've ever stayed in. The Rooms were beautiful, the pictures did not do it justice. The staff were so helpful, booking restaurants and recommending places to go. Not only did we feel like we were on the perfect honeymoon, but also like we had VIP treatment. We would go back in a heartbeat! Love Marrakesh, Love Mandarin Oriental!!