Excellent staff - very friendly, helpful and accommodating. Always pleasant and cheerful. Perhaps gauge a bit more regarding number of guests checked in, and the availability of items at breakfast. Many items ran out quickly, more than an hour before closing time. The ratio of breakfast items to guests was in the minus. The lobby areas in front of the elevators unfortunately need attending to. Perhaps the bins need deep cleaning and the carpet as well. There is a negative scent when exiting the elevators.

Stay was for football game. Price was more than regular stay but that’s expected for game weekend

Room that I booked wasn’t available, which was a suite, but I had to pay the same amount for a standard room. Was told it was due to renovations, yet there was no sign of construction, etc. They said it’s Expedia booked incorrectly and that I need to take it up with Expedia. It seemed like they were over booking.

Really nice pool.

Worst stay I have had in 5 years. The bed was so bad it was impossible to sleep. It WAS BROKEN & staff would not give me a new room. HORRIBLE PLACE TO STAY

I recently stayed at this hotel for 10 days while waiting for my apartment to be ready. Everything was fine until my last day, when I had to check out. I lost track of time, went to my university&unfortunately forgot to check out. I received an email from the hotel informing me that my luggage was still in the room& that I needed to check out. I immediately called to apologize and said I would come to pick up my things.What happened next was beyond frustrating. The hotel told me they had already booked the room for another guest at a rate of $290, despite me originally paying $85 through the website.They claimed that the rate was higher that day, but they never informed me beforehand. I pleaded to remove the charge since it was an honest mistake,I was more than willing to vacate the room immediately. Their response? A cold, mean "No."When I arrived at the hotel, I found my room locked they refused to open it until I paid the $290. I didn't have a choice so I tried to pay in cash because I'm new to the US & don’t have a bank account yet.To make matters worse, they flat-out refused to accept cash!They only wanted payment via card which left me scrambling to find a place to load money onto a prepaid card. This process was completely unnecessary if they had just shown a bit of flexibility.By the time I finally managed to pay, I was beyond furious. I immediately moved to my apartment altho I have that night reservation.This hotel clearly does not care about its guests .

We've been at this property several times over the years to do kids off on campus. We saw a difference. Room was beaten up... breakfast was mediocre... disappointing

It was convenient to the University of Florida campus.