If you want to stay somewhere with a lot of extras, this isn't the place. It is somewhere to sleep. I arrived around 10 a.m. and there is no one around and you must communicate via a telephone by the check-in kiosk. Check-in time is 2 p.m. but I needed to put my luggage in a locker which requires two euros which I didn't have, and no one told me. Really? Charge for THAT? I found some British ladies who helped me out. I returned at 2 to check in. The kiosk charged me room tax twice because it wasn't working. I called the phone to get my room number/code and was told someone would be by shortly to help. I waited, along with two other guests, for an hour. I called again and was given the code and room number to access to my room. The room itself was spartan and clean-soap/shampoo, towels, kitchenette and TV along with free WiFi. After getting signed in to WiFi, I noticed they had sent me an email with the codes. Real helpful when you don't have the WiFi password and nobody says anything. The rest of my stay was uneventful except a broken elevator and the shower wouldn't drain. I had also made arrangements through the apartment for airport transportation, but no one called/texted me via WhatsApp to confirm (which they were going to charge me 40 euros for). I ended up getting an Uber instead which only charged me 20 euros. It wasn't the worst but set your expectations very low. It is near the Time Out Market which is very cool.

I could not stay at the property. Place was filthy, in poor condition, very far from what was offered thru the site. We tried contacting the operator upon arrival directly and thru Expedia without any luck.

Easy check in. Great value for money. Location is top notch but can get noisy as it is right next door to the ascensor di bica (the big Lisbon tram) which goes from 7AM on week days. Would return and would recommend.

The location was quite good and getting around Lisbon. The staff that were on site for cleaning were very helpful. The only negative was the shower in the bathroom had absolutely no water pressure at all.

The communications with the staff is very sketchy, you always speak to someone different, some may be very nice and others very rude! They are not very thorough in the cleaning of the apartments, the floors were dirty, the showers and toilets were not cleaned thoroughly. There was a lot of noise coming from the streets below because it is a party city and there are parties around all night long, but on top of that there was construction noise constantly during the early morning hours from next door and from above our floor. there was no consideration that people are sleeping in the morning! The neighborhood is not bad, it is close to everything, not far from the Cais do Sodre train station and right next to the Acensor Da Bica which takes you up to Bairro Alto in case you don't want to climb the long stairway up. However keep in mind, the neighborhood is very active and Noisy all the time!

Unit was very nice and clean but our shower had a drainage problem that caused water to overflow into the rest of the bathroom. We asked the receptionist and they sent someone to come take a look at it but they were not able to resolve the issue.

We had a room overlooking the Elevador da Bica. Loved every minute of it. The room was lovely, nice big bathroom. Lockers on 2nd floor came in very handy, as we arrived early, just be sure to have some 2 euro coins on you to use them. The trams start around 7am but we were so tired from all the walking it did not bother us at all. would definitely stay here again.

The apartments are perfectly located, apartment was right above the Elevador da Bica, check in was super easy, apartment is equipment with a mini kitchen, table, full bathroom. No parking but you can park at the Time Out market which is a 3 minute walk. Will definitely stay here again. Absolutely loved it.

Great location, clean rooms, and easy & quick process for checking in and out

Great

Location was great, some units in the building were not very clean, see dead bugs on the floor & wall. Noise barrier for apartment is not good, hear tram moving starting 7:15am.

This hotel was in a great location for walking, taking public transport and right in the lively area near the city centre and old town. It was an unusual self check in process but it did work well, even though there was no actual face to face human reception. Our room was an ok size with everything we needed. Clean and modern. Our only negative was that I paid for a city view and my view was actually a wall, very close. We could not get the Aircon to work and when I emailed the customer services they never helped with these two issues. They did reply to help me with an access problem but not about my view or Aircon issues. That's the downside of having no people present. I would be worried if I had an emergency. Otherwise I really would recommend this hotel for it's great location. Lots to do in the area, directly next door to a funicular, two blocks away from Time Out Market for amazing food and 5 mins walk to the bustling Pink Street. Roughly a 10 minute walk to the centre attractions and squares, lots of cafes, bars,shops along the way.

Great stay. Lovely place

Air conditioner didn’t work Safe didn’t work Call them Came but didn’t fixed

Tried multiple times to contact host for access codes and transportation and received no response. Contacted Hotels.com hours before check in time since we were flying there from Madrid. Agent was also unable to get reponse. After multiple attempts, another agent said host said just come there and he’d provide code, nothing about transport. This was the end of a 3 week trip and that sounded very risky! Host refused to cancel and refund, despite being in violation of listed property policies! Luckily, Hotels,com found us another hotel and covered that cost! Thank you, Hotels.com for saving the end of our trip! Avoid this place!!

Great Location, easy entry using door codes, no keys, difficult parking crazy loud during the festival. Overall I’d come back.

Comfortable apartment

very good place

Located in tourist area. Convenient to many destinations in Lisbon by metro nearby. Daily cleaning services provided. Good communication with the management. Bit noisy at night-time. Decent room rate compare to similar size stays.

Located in tourist area. Convenient to many destinations in Lisbon by metro nearby. Daily cleaning services provided. Good communication with the management. Bit noisy at night-time. Decent room rate compare to similar size stays.

Property was remodeled very nicely and exterior continued to have its old Lisbon look.

Great location. Only drawback was noisy people staying down the hall from us. Lady down the hall would come out into hallway to have conversations at all times of the night. Constantly woke us up.

This apartment has a very inflexible check in policy. Their system is way more important than guest comfort and convenience. I extended my stay twice, staying for a total of 14 days. I accidentally booked the same day twice, so I asked for a refund. NOPE. I asked to stay in the same apartment so I won’t have to move for the last 3 days NOPE. I asked to have the same access code, NOPE. So I was locked out in the middle of the night and had to deal with the intercom for 15 mins to “reregister” when they already have all my information since I’d been there for a week. Definitely not customer focused. I will NOT recommend this apartment. There are equivalent priced and better customer focused places in Lisbon.

This apartment has a very inflexible check in policy. Their system is way more important than guest comfort and convenience. I extended my stay twice, staying for a total of 14 days. I accidentally booked the same day twice, so I asked for a refund. NOPE. I asked to stay in the same apartment so I won’t have to move for the last 3 days NOPE. I asked to have the same access code, NOPE. So I was locked out in the middle of the night and had to deal with the intercom for 15 mins to “reregister” when they already have all my information since I’d been there for a week. Definitely not customer focused. I will NOT recommend this apartment. There are equivalent priced and better customer focused places in Lisbon.

My review was censored and not posted. Here I go again in simple terms. Cancelled 3 rooms without notice. We got there and they told us they cancelled our reservation due to us not arriving on time for check in despite us having confirmed. Sorry, but I have no control over time changes lol. I am pregnant, dealing with everyone else and getting this information after traveling 24 hours was ridiculous. They told me I could write a review here expressing myself. They were kind and did allow us to stay 2 “free” days- that’s funny because we payed for 9 nights but okay lol- since I traveled for my maternity photoshoot and I started bawling because we were left stranded with nowhere to go. At that moment I had to figure out everything and solve all these issues for a party of 7 in a sold out area. Area at night is NOT kid friendly. We were offered illegal substances twice as we walked around. This is like Wynwood in Miami on steroids. If you like to party, this is your spot. Surroundings are gorgeous! The apartments were spacious and great, but consider another area overall if you have kids. The negative review is due to the lies, cancellation with no notice, NOT the place itself.

My review was censored and not posted. Here I go again in simple terms.Cancelled 3 rooms without notice. We got there and they told us they cancelled our reservation due to us not arriving on time for check in despite us having confirmed. Sorry, but I have no control over time changes lol. I am pregnant, dealing with everyone else and getting this information after traveling 24 hours was ridiculous. They told me I could write a review here expressing myself.They were kind and did allow us to stay 2 “free” days- that’s funny because we payed for 9 nights but okay lol- since I traveled for my maternity photoshoot and I started bawling because we were left stranded with nowhere to go. At that moment I had to figure out everything and solve all these issues for a party of 7 in a sold out area. Area at night is NOT kid friendly. We were offered illegal substances twice as we walked around. This is like Wynwood in Miami on steroids. If you like to party, this is your spot. Surroundings are gorgeous! The apartments were spacious and great, but consider another area overall if you have kids. The negative review is due to the lies, cancellation with no notice, NOT the place itself.

Great location, clean, quiet and fresh towels each day.

Room was ok. Linens were very clean. Had an issue with power one night but they attended to it while I was out. Bathroom floor needed to be cleaned better. Construction in the area so there was dust because windows open. Room was at front of building - I would ask about one at the back - noise at night even with windows closed and locked until restaurants and bars closed. Good kitchen to make small meals. Building itself was clean. Perhaps post sign about quiet in hallway after 9:00? noise bounces of walls as there is no carpet - which is a good thing. On check out - no access to elevator to take down luggage to main level. Needed fresh towels and they came within 15 minutes. Overall good and would stay again if room was in rear of building.

Room was ok. Linens were very clean. Had an issue with power one night but they attended to it while I was out. Bathroom floor needed to be cleaned better. Construction in the area so there was dust because windows open. Room was at front of building - I would ask about one at the back - noise at night even with windows closed and locked until restaurants and bars closed. Good kitchen to make small meals. Building itself was clean. Perhaps post sign about quiet in hallway after 9:00? noise bounces of walls as there is no carpet - which is a good thing. On check out - no access to elevator to take down luggage to main level. Needed fresh towels and they came within 15 minutes. Overall good and would stay again if room was in rear of building.

good location and my room had a good view.

Nice and clean apt close to pink street. Automatic checkin.

I can’t sleep because so many bars drunk people the locations is terrible for family