We stayed three nights the end of August and there are good and some not so good things to review. On the good side, i liked the location, it's away from the noise of downtown. The WEGO bus stop is a four minute walk. The rooms are large with comfortable beds and very clean. (except the windows, yuck). The halls and stairways are all clean. The breakfast is average, with sausage and scrambled eggs, and a waffle maker, plus many other items. On the not so good side, first is the $20 daily parking fee, the only reason for that is its a cash grab, its really nasty. There is no coffee maker in the room and big sign in breakfast room, that no food or drinks allowed out of the room. So much for having a morning coffee in your room, thats just miserable. There is no comfortable place to sit in the room, my wife has serious back issues and because of this alone we would not return. If you have neighbour's above or beside you'll be hearing their conversation s, so be aware. There is an e-bike for rent at $75 for 4 hours, if you have any money left.

Lots of noise from upstairs in middle of night. Other guests having no respect at all including during breakfast time where couples would sit in table for 4-6 people. Breakfast was lacking bit of variety.

The room was pleasant and clean and all the furnishings were of high standard. The only thing I wasn't thrilled about was the $20 parking fee.

For disclosure. I did not easily complain about poor experiences. I work in customer service, so have some sympathy. But this was an awful check-in experience that was handled very badly by the hotel. I arrived early in the day to bag drop and leave the car. When I came back later to check-in, my booked room was given to someone else by mistake. I was the charged 3 times for tourist tax, despite only 2 rooms. I was told my credit card was the problem for a hold charge no going through. Despite 5 cards across 4 people having the same issue, and me point out the clear obvious evidence that its the hotel system. They followed up again to say one charge is pending and won't get charged. Incorrect again, I've been charged. Desk person asked for ID 3 times, finally disappearing with it to do something on a computer (I assume book a new room?). Having someone take your ID away for 30min is not comfortable. We were told our parking would be waived, only to find a charge was applied without disclosure. I was told my credit card was the problem, the same one that booked the room at was just charged tourist tax. I was then asked for a non BMO card. We went through 5 cards in total for the group of 4 peoples. Room fine otherwise. Just very bad check-in experience.

It was a great spot for us ! With the wego transportation to get to the major attractions ! :)

ok

Booked on Expedia. Expedia didn’t tell me that once I got there there would be a $20 parking fee and $5 hotel fee (not sure what that was for). The hotel is old but not dirty. It is clean but our tub had chips in it. Very small bathroom. A bit noisy. The beds were very comfortable

The property was not clean the room was smelly and very old

I will never recommend this hotel to no one.

Overall good place to stay

Nice neat place.

For this amount of getting charged ! It won’t worth it compared to any same level places. Breakfast is terrible. Also the hall ways are super old and dark ! Beds were cleaned and nd receptionist was polite but in the there wasn’t even a tea maker in room. Totally i think this place is 3 star .

Terrible hotel room and service. No coffee in rooms Expect pricing to be different then the time of booking.

The hotel needs a total rehab. Can’t believe it has no elevator in spite of having 4 floors.

Upgraded to a room with a kitchen, however a bit useless as it’s completely empty. Not a singe cup, cutlery etc. Even if it’s mentioned on your site, paying 20$ for parking is simply not fair. It should be free for hotel guests. Finally it’s very disappointing to see the invoice where there has been charged 4 different prices for the 4 days. Two of the way over what’s shown in the hotels.com app. The room was clean. The hallways and staircases smelled.

Very clean hotel with good breakfast.

Affordable, and clean. Great breakfast included.

Not what I expected. Very narrow dark aisles leading to the rooms. Smells old. Depressing

Walls are thin, could hear neighbors and people walking down the hall. Bathroom smelled by really bad of urine. The place is very old, worn and dated. Beds were hard and uncomfortable. Breakfast was ok, but food food wasnt good quality. I booked this hotel because it had an 8 rating. I have stayed at hotels with lower ratings that were better then this place.

Blockages in bathtub drain and other room was very smelly(Musty odor was coming out from the AC)

It was an overnight stay..The room was clean but could use a paint job and replce the carpet.We like the location and the price was good.

Clean and breakfast was great. But there’s hidden fee such us room service fees and parking. Not sure if it’s clever thing especially if a night stay costs more than 350. Overall it was a nice stay

Much to be desired with this stay. -The overall cleanliness was pretty bad. The bed had some weird stain on it, and the carpeted floor made our feet black from dirt after showering. -The A/C needs to be re-charged or replaced because our room was hot even after setting it low. The mini fridge was the same thing. It didn't keep our items cold. -Beds were hard as a rock, and pillows were flat. -the lights outside of our room made it difficult to sleep even with the curtains closed as far as they would go. No shades or blinds otherwise. -No lights were on for the pool area, so good luck swimming if the sun is blocked! I'd rather pay more and have basic comfort. Very disappointed with this stay. Needless to say, we won't be back.

It sits halfway between two Wego stops. It was a nice 1/2 mile walk to a stop and about 2 miles to the falls. Staff was very friendly.

It’s not my first time staying at this property. And I’ll definitely stay there again. It’s in a very close proximity to Niagara Falls GO station. So regardless whether you drive or take GO train, it’s very easy to get to this hotel. The rooms are clean, beds comfortable and they have fridge and microwave in their rooms. Staff is very friendly and accommodating. The breakfast was very nice! We loved the quality and the selection of items offered. The lady who works in the breakfast area is super nice and helpful. Thank you River Rapids Inn for a lovely stay. We enjoyed it :)

The room was very clean. The bed very comfortable. However fruit and juice had been left in the fridge. It seems like for a long time. It looked like the kitchenette had been newly installed and would be fine except they were no dishes and only one new pan still in its wrapper. The lack of elevator was ok but a little inconvenient. The $20 surcharge for parking was unacceptable. No one does that. The breakfast was basic but fine and a bonus to the stay. The staff seemed very friendly

Property is nice just need to update in rooms. Need microwave it will be helpfull. Breakfast is excellent, compairing to others. love it.

The room was very clean. There was a lot of noise in the hallway at night and in the parking lot (but Niagara is a party spot). The main complaint is that the room did not have many outlets to charge devices. We had to unplug the radio clock and lamp by the bed to charge 2 phones. Otherwise the property was fine.

The pool was closed due to works going on but we were given free parking in return so no complaints. We were on the 4th floor which has just been updated. Room was clean, bed comfy but kitchen had no utensils or crockery but it did have a new frying pan so did not do any food prep. Breakfast was ok. I was hoping for GF but no luck. Fruit was there on day 2 but not day 1. Location is next to Aero Car and about 15mins drive to Niagra Falls so a good location as we got a quiet night. Food places were limited next to the hotel. We went to the food court which was basic and quite expensive.

Very expensive

Walkable to some main attractions. Close to the Wego bus stops which was great!

I would not recommend this place because it was the most unsatisfactory and unpleasant hotel we stayed in during our 8-day family trip from Alberta, Ontario to Quebec and then west to Niagara Falls. First of all, we could not take a shower because the shower water was either super hot or ice cold.Second, there was no kettle or coffee maker in the room, and the microwave was only in the lobby. Third, there was an unknown smell in the room as soon as we entered the door, the sound insulation was too poor, the people walking upstairs were loud, and the floor was too loud. Fourth, the parking fee was $20 on the website, which was higher than similar hotels. When checking in, they said that this was a travel destination and they would charge an additional $5. The attitude of the front desk was not good.