I stayed many times…. On purpose I reserved the most expensive two bedroom apartment and I got a cheap low floor no view apartment Terrible experience for the money.

Fantastic stay, we had a beautiful room upgrade, it was amazing we loved this hotel

Amazing

Friendly

This is probably the most beautiful hotel I ever stayed in. The building and its architecture are unrivaled. From the beautiful outside to the minor details on the inside. The lobby is absolutely fabulous, and also the gym is well-equipped, including free cold bottles of water. We had a room in the Residence Tower, and it was comfortable and clean. We had a decent view from the room. So far so good, but this hotel has issues. I did not experience any 5-star experience when it comes to hospitality. Maybe it is because of the regular audience that visits the hotel. The staff is very professional, but that's it: professional - not welcoming. At check-in there were no smiles and the additional details like a certain rebate were not mentioned. In the restaurant where we went for breakfast: same thing. Professional, but not friendly. Hospitality is a thing here. Also, you would expect a 5-star hotel to cater to an international audience, but the power plugins are all Arabic and you need an adapter (supplied at request) to power your electronics (if you are from Europe or the USA). In modern hotels nowadays you will find USB plugs but not in this hotel, despite the 5 stars. We had decent breakfasts every morning, but definitely 5-star level. I had better breakfasts in Spain in 3-star hotels. Anyway, let's end positive. The guy at the towel station named Yusun was super friendly and welcoming, making me feel special as a guest. He proves that it possible, an example for the rest.

Terrible. I specifically requested a non-smoking room and was placed in a room stinking of smoke (Room 1958 to be specific)! If this tiny request cannot be honored for a guest, how does management manage to organize the big things. The fridge smelled like curry food, needed some cleaning. We waited almost 20 minutes for our luggage to be fetched upon check out. Unfortunately, very disappointing.

It was my first visit. Very clean and spacious room and good hotel facilities. Staff are always responsive and fast to the need of guest. But, during high season the price will be expensive, so recommend to visit from May to Sept which will make price affordable.

I regret not staying at the st regis