The hotel is convenient for transportation to and from the airport. The restaurant is excellent. The check-in process takes too much time Almost 30 minutes for a confirmed, already -paid reservation. There were ladies running around greeting the guests. Maybe they should be taught to check in the guests. The fixtures in the bathroom were ordinary. The view from the room was to the next building on the street. That was not our biggest complaint, through. The bathroom didn't have hand towels. The quality of the coffee powder in the room was abysmal. We were pressured to give a glowing review, which we didn't appreciate.

Things I liked: During breakfast the staff was coming to talk to you often. Food options were nice as well during breakfast. Room service was satisfactory. Location is close to the airport so that's convenient. However a shuttle to and from the airport would be rather helpful. Things I didn't like: The random security check under the taxi using a mirror and luggage scanner which was not manned while our luggage passed through it at 2 am made no sense. It just feels like a process to tick the box with no real purpose from the security staff. Lobby doesn't suit Holiday Inn's image as there were people sleeping in the lobby (it rather looked like they had passed out after having a spirited night). During check in I was not given any information may be considering half of my family had already checked in earlier during the day. I figured out the WiFi password by myself later in the room. Out of the 2 rooms booked one didn't have a refrigerator. The property is among the dirtiest start rated hotels I have ever been in. The lobby, corridor the rooms all are barely "cleaned" to say that there is housekeeping staff and again like the security staff it just felt like they are doing their job to tick the box. I have a baby who has asthma and struggles around dust. But the rooms were dusty. The carpets were stained, the parts around the carpet had dust and gunk settled around it. Forced to give feedback while the hotel staff was standing over my shoulder during check out.

Hotel needs complete renovation....Misses the Mark of Holiday Inn hotels in other cities

Terrible stay the room we were given was smelly and suffocating

Good hotel. Very clean and courteous hotel staff.

Everything was good except the housekeeping. It was very slow. They took 2 hours to just get 2 bottles of water and after multiple phone calls. Even after paying extra surcharge for suite room, they got a thin mattress to sleep on floor for the third guest. They did find a cot and a thick mattress after multiple complaints and phone calls. I expect better treatment w.r.t housekeeping and the price I was paying for the room.

Not a 4-star restaurant. Too many issues to write down. But the staff is excellent and food was good .

Conveniently placed to the airport. Has a shopping mall for food and fruits next door. Should improve the condition of the approach road. Very dusty and broken. Staff is very pleasant and supportive

Ok hotel close to the airport.

Good average hotel near airport

Room and bathroom was not clean. Bathroom shower knob came off, shower was not clean and didn’t give you very much toilet paper. The one positive thing was the breakfast and staff was great! Not a 4 star hotel.

The corridor was smelly and the room was dripping water. I would not recommend this hotel at all.

The cleanliness of the hotel had been compromised. I had stayed in HHH before but this time they disappointed me. The pillow covers and bed sheets were not changed and cleaned. Someone’s spit stain was left on the on the pillow.

Nothing other than all the staff was asking for 5 star reviews, which to me was pathetic as the staff focus was on getting 5 star rating rather than providing service.

I liked almost everything.

The Approach for the property is not good currently. Rest good

Located close to the aport makes for an excellent location , unfortunately location is not the only criteria and much is left to be desired for this property to be considered a hotel of even a star repute .. pictures on the site are promotional but far from the original offerings ..cold food an unkempt lobby and restaurant , damp smelling rooms and dirty bathrooms seem to be an accepted normal ..This location has a long way to go to earn its stars .

Great hospitality, great location and cleanliness

Breakfast was great, lots of choices and very good service. Staff was very prompt and very attentive. Best thing in the hotel was service.

Positives: I liked the reception, check in and checkout which was efficiently done. Negatives: Room service was poor, TV didn't work, no hand towel in the bathroom, in dining out of the 6 beer choices on the menu only one was available.

Room was not very quiet you could hear someone next to your room snoring at night had difficulty to fall sleep. Also, the room service for assistance not very efficient waited to for a bit then ended up doing things on my own mostly. Also, room card was an everyday issue even if you tell the front staff they seems to be least bothered was there for 5 nights & everyday couple of times this will happen. Ended up moving to another hotel for that reason. Good thing about my stay was breakfast & dinner included which I paid extra. Restaurant staff & cleaning staffs very polite & helpful. They checked on me almost every day that was very sweet.

The dirtiest Holiday Inn I have stayed in my life. Only one towel? Hair? Are you kidding?

Feather pillows

Great staff

Surprisingly Holiday Inn didn’t provide the Butter in breakfast. When asked they kept peanut butter in front of us and asked us to manage. When refused, they said for last 2 days the Amul butter is short and gets over quickly… Ridiculous to know we were not given butter during our 2 day stay….no staff was having an answer to this …. This really compelled me to write a review….

Only OK. This is a mostly negative review. Not very welcoming front desk staff, I had to settle the bill on arrival rather than departure. I had a booking that included breakfast for two people, the reception desk were not aware of this, I had to forward my email confirmation before they would accept this. I was visiting friends in Kolkata, the reception staff would not allow any visitors to my room, stating it was policy, even if they checked the I.D, although they did allow my friend that collected me from the airport, I did manage to sneak a few visitors past them though, haha. In Room facilities did not match the Description, most of the facilities mentioned were not present - Minibar, Iron, Ironing board, Hairdryer, Bath Robes, no welcome pack in the room. bedding was not changed during my stay, cleanliness level was just OK. No Air freshener. Bathroom - The Water never got hot in the shower or the sink and pressure was very low especially in the Shower. Restaurant and Bar - Limited choice at Breakfast, especially Juices, they only had mixed fruit, although Watermelon was available by request. I expected Curd to be on offer in the breakfast selections, again I had to request this. I only ate Evening meal once and wouldn't choose to again, the Bar area adjacent to the restaurant was playing loud music, this was very distracting, especially when people kept standing in the doorway leaving the door open, making the music even louder, not a pleasant dining experience.

Always only one towel and no bathroom floor mat in all Indian hotels.

This place is not good to stay, even for only one night! The room smells very bad, the ceiling of the bathroom is full of fungus. It said that is a non-smoking hotel but the smell of smoke was all the time inside, I asked for a room change, but they didn’t have the same room that I payed. The restaurant bathroom was very dirty. The staff is excellent, very helpful and nice.

Large room, comfortable bed, all facilities worked.

House keeping and reception lacked professional attitude in their actions.

One of the priced hotels in Kolkata with lots of service issues. It is close to the airport and the IT hub which is the biggest plus.We booked the reservation for two nights but checked in very late. Sonce we came with family, requested a good room but eventually we are provided with a worst room with issues in plumbing, bathroom, bed side lamp issue, dirty towels, faulty kettle. Reported all these and eventually moved to a new room. Coming to the breakfast, it was a good no of items but some of them did not taste well, missing salt etc. The dinner was good but against the taste of the food was very disappointing. The deserts were very nice.Room keys get locked ramdomly. Otherwise a nice stay with some details not getting revealed.

One of the priced hotels in Kolkata with lots of service issues. It is close to the airport and the IT hub which is the biggest plus. We booked the reservation for two nights but checked in very late. Sonce we came with family, requested a good room but eventually we are provided with a worst room with issues in plumbing, bathroom, bed side lamp issue, dirty towels, faulty kettle. Reported all these and eventually moved to a new room. Coming to the breakfast, it was a good no of items but some of them did not taste well, missing salt etc. The dinner was good but against the taste of the food was very disappointing. The deserts were very nice. Room keys get locked ramdomly. Otherwise a nice stay with some details not getting revealed.