Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!

Phoenix Palace Hotel was a great hotel for my husband and I to explore Hanoi! The staff were very kind and the breakfasts were delicious! So much food!! The rooms were very spacious and had great A/C units! We walked everywhere around the city from this spot-great location!

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!

This is a great hotel with great staff. The value is also pretty good. Rooms are more spacious than you would get in the heart of the Old Quarter, but the location is still very good and close to landmarks such as the Cathedral. My only complaint is during my stay there was constant construction in the building next door. It was so loud and sounded like it was in my room. It started every day at 7:00 am, and sometimes very late at night. As soon as this construction finishes this will be an amazing place to stay!

Great hotel however there were a couple of nights at a late time that there were workmen making a lot of noise on the construction site next door. Close and handy to walk to sights and eating places.

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didnt really worked out well for the first night. The TV wouldnt switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didnt really worked out well for the first night. The TV wouldnt switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

Good breakfast. All in all we stayed 5 nights and the first 2 nights we were very happy with the hotel. However, when we came back from Sapa for the last 3 nights, things didn't really worked out well for the first night. The TV wouldn't switch off after watching. Called for help but nothing done. We have no choice but to leave it on the whole night and used the towel to cover the glaring light emitting from the TV. Luckily the staff allowed us to change to another room. Next door is constructing another block and the knocking sound did not stopped even till 10.35pm. And it seemed to happen only during weekdays.

My family of four (2 teens) really enjoyed this hotel. Super nice and helpful staff, comfortable room, great breakfasts and right in the heart of the old quarter. Highly recommended

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stayand would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

Stay at the hotel was comfortable for our family. All the amenities were nearby. The streets are very busy in this area, with special mention to motor bikes, which overwhelm this city. The people are very friendly and helpful. We had an enjoyable stay and would highly recommend it.Finally special mention to all the staff at the hotel,especially Tommy, for organising and making it an exciting visit.

Really nice and good value. Only problem was that the coffee at breakfast was undrinkable. Other than that, would recommend.

This extremely well-priced hotel can boast of their excellent service, good breakfast, and comfortable beds. At the edges of the old city, it is in walking distance of many attractions.

The staffs are friendly and helpful. Most of the hotel staffs can communicate in English. 5-10min walk to Hoan Kiem Lake, shopping and drinking area. Good for short business stay. May give a full star for all ratings if not for the noisy renovation beside the building in early morning.

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so its very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so its very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

The hotel staff could not be more helpful and polite. Someone was always there to help. The hotel is situated off the main road so it's very quiet in the rooms at night. we walked everywhere in the Old Quarter and enjoyed our stay in Hanoi!

The staff was very kind and helpful. This is the first time we come here but they provided for us a free tourist map that made by their own with full of recommendation of museums, markets, restaurants or reliable taxi.. This definitely would be great help for anyone who come to Hanoi for the first time. The room had been well cleaned and beautiful. Location also is also very convenient, such as night markets and historical sites. The breakast was varied and delicios . We really enjoyed our stay here.

Exceptional service by all staff. We booked a family room for four. It was not available due to unforeseen reasons. The manager came to meet us, explained and upgraded us to two rooms. Front desk also helped with other requests without hesitation. They helped us confirm our halongbay cruise which was another nice touch. On our return from cruise their staff came running out to the opposite side of the road just to help us with our luggage.

The room was clean and comfortable, however, a room that we had at their sister hotel (Serendipity) was more spacious, updated and cost less.

Exceptional service. Great rates. Nice free breakfast with lots of varieties.

We booked this hotel at late notice (1 hour) as we learnt on arrival in Hanoi (from London), that our original hotel had closed down! We were apprehensive, as we like some time to do some research in advance before booking hotels.I am so glad that we found this hotel! I can honestly say that I have never felt so welcome, from the moment of arrival, at any hotel in the world (and Ive stayed in A LOT). Each and every member of the team of staff was exceptionally welcoming, polite, professional, friendly, efficient and smiled. This felt genuine, not forced, like they enjoyed their job and enjoyed helping their guests.Breakfast is amazing! Coffee, teas, juices, fresh fruit, yogurt, cereal, eggs any way, daily changing hot choices, local Pho, pastries, pancakes. Rooms and the lobby were 100% clean and wifi 100% available.I cant recommend Phoenix Palace enough. Such good value. But for me, its the fabulous team of staff and how they made us feel so welcome that really stood out. We would go back!

Very friendly staff who help us on our 1st day in Hanoi. They gave us clear directions on where to get cheap SIM card and where to eat. However, the room is smaller than expected. Upon arrival, the toiletries were also not complete and had to request personally.

I have been traveling for 7 weeks and this is the best hotel I’ve stayed in so far. The staff was so helpful, rooms are so clean and it was so convenient to have the internet in the room. We had a fantastic trip to Ha Long Bay overnight on boat. Thank you Kevin and his staff I’ll be recommending Phoenix Palace to all my friends.

Good value hotel, we moved from another because of hard bed, and Phoenix has good comfy beds. The staff was kind, with enough English to get around. Good location next to old town.

My stay at the Phoenix was really enjoyable and satisfying on many points. The place is very well located in the Old Quarter center and closed to most of historical site. But the most marked highlight of the hotel is its staff, extremely friendly, helpful and attentive. A service of a great hotel in terms of quality and for a really reasonable price when you book in advance.

We really enjoyed our stay in this hotel and everything was always perfect. The hotel is well located in the center of Hanoi. The staff was very welcoming and very friendly, they always did everything to help us. The rooms were very clean and very well equipped. Breakfast was excellent. This is definitely a good choice.