The people and the staff that work at the hotel and restaurants is exemplary. They are attentive, polite, and go out of their way to make sure you are comfortable and attended to. If there is a problem they are quick to resolve it or do their utmost best to resolve it. This is an excellent hotel to stay at whether you are there for business or personal. They have a full gym for those of us that like to work out and a constant on staff personal trainer. The spa is immaculate. I cannot say enough about the cleanliness of the hotel, restaurants, and restrooms. I have stayed here now twice and this continues to be my hotel of choice in Mombasa.

Enjoyable atmosphere, clean and comfortable. And also friendly staff.

This hotel was very good. The rooms are amazing big. The only point what was not perfect, was the WIFI-access. My computer doesn’t allow a connection because of an unsafe WIFI but maybe that was just about my safety settings from my computer. Finally I was not able to make it running

Courteous stsff

Lovely hotel, a little bit more on the corporate side than having that holiday vibe. The location right on the water is spectacular. I didn't eat here as at the end of my vacation, the prices were quite high. Room was huge and clean, but the aircon was very weak even on full blast so it was a very warm night.

The hotel is in a lovely development with great views of old town Mombasa. Unfortunately there was no water taxi service to visit old town. Customer service was excellent until we came to check out, whereby I was double-charged for a bar bill and it took over 15 minutes for them to resolve and take from my bill. Sadly that spoilt our experience

I like everything think

Nice property and staff

10/10 amenities and services. Made my stay in Mombasa perfect!

Excellent Staff.

Next time I come to Kenya this will be my hotel. Highly recommend the staff are great and very helpful

There were cold days when the showers were not easily heated. The air conditioner in the room could not be turned off and it was so cold. The location was very good and the rooms were clean and comfortable. The staff is friendly and the beds are great

While this property, on the surface, looks nice, there were a lot of things that were inconvenient in staying here. First, I will say that the staff at the front desk and the security booth at the front were wonderful. In addition, Leonard and Mohammed, our servers at the restaurants we tried were also very kind to us. Unfortunately, that is where our positive experiences ended. Our room was very large but appeared to be more of a long-term stay apartment and it was hard to get any Ubers to agree to pick us up from here. The tub in the second bathroom had not been cleaned in a while and the air conditioning was barely functioning. It would shut off at random times or just blow hot air instead of cooling the room down. The restaurant food was not the best and when I expressed that I did not like the chicken sharma dish, there was no offer to replace it or take it off the bill even though I only took one bite out of it. The place where breakfast was served was the most unwelcome that we felt. Upon walking in, the entire staff stared at me and came up to me to tell me that my clothing was not ok. I was wearing a regular romper with shorts that were just above my knees (nowhere near being booty shorts) and a cardigan on top. I am a 40yr old married woman so my clothes aren't overly revealing nor inappropriate and I saw other patrons wearing shorter shorts than me who had not been approached. We barely ate our breakfast and left as quickly as we could to check out.

Absolutely I like how the staff are freindly, Rooms are clean and the security are also freindly, swimming pool is clean.

The staff were courteous!

The hotel was perfect the location was beautiful, but the people were were so very kind and beyond friendly I personally would put those things before anything else. Great service is hard to find but if you stay here know you will be treated fabulous your safe and the food is splendid, will most certainly be coming back👍

Fantastic place, my family enjoyed it. Will definitely revisit it soon

The property is fantastic, can't wait to visit again.

The things we liked: the rooms are big. The property is a big complex with a great gym, restaurant and coffee shop. Great view. The staff is friendly especially the service people (Baraka, the people working at the spa/gym, and the folks cleaning the rooms). The things we didn’t like: 1. we had made a special request and asked for the manager who would not talk to us and instead kept sending the reception lady back to us. 2. The rooms are quite old and the humidity level is VERY bad. 3. The food at the restaurant is not the best you’ll take for a coastal hotel. A few things that made for a big negative feeling during our stay which we shortened to go to another resort in Diani Beach.

The food was not good/ high traffic and very noisy on the weekends almost you’re sleeping next to night club

We loved the view of the bay from the 4th floor

Great stay.

We were given a warm welcome by the staff on arrival. They were all professional and eager to assist with any issues we had, for example, our room was changed pretty swiftly when we highlighted some maintenance issues that could not be fixed. Locationwise, it is tucked away in the marina bay, so very quiet with lovely views out into the bay with Fort Jesus on the otherside (depending on the room you are allocated youll have this view from your room). The beach area is tiny and not really what this hotel is about. If you want an expansive beach, youd be better off in Diani or Watamu. The food was good, with a decent buffet selection

This was the absolute mistake on my travel experience. Service horrible everyone need need training I had to change rooms three times because the air conditioners did not work. They made promises that were not kept, very unprofessional and not sympathetic. These are some of persons that we interact with and ask for help - Mercy( manager) Moses, Christina, George it it was not chef Henry and intern Kelvin we would have left that piece of property that need to be revamped and entire staff need training. The door to our deck did not work. It was just a horrible stay all around and would never recommend it to anyone. The WiFi was a mess words cannot explain the incompetence of the staff from checkin to checkout was horrible. I will give them a 2 out of 10 points

Beautiful and spacious rooms

Generally a good place. Only have several restaurants in main property rather on the beach front only

Property is good, they are clean and staff are friendly.

This is one of the nicest places in the area. The staff was excellent and friendly. The price was good for the place. I am already looking forward to returning. The refrigerator did not work, and the desk said they would send someone to fix it, twice, but it did not get resolved. So any food we had went bad. It offered a kitchen, but nothing to cook with, no drinking glasses, no plates, no utensils, no soap. You are paying for a kitchen that you cannot use. You are paying for space. The WiFi and air conditioning was unreliable, but they were experiencing storms to be fair. The dining options are great and the food was incredible! I got a massage at the spa. Again, it was fantastic. I loved this hotel, and the staff. My only issue was not being able to use the kitchen, which was important to me. The gym facility was beautiful.

Clean and well kept. Good security. Nice staff. Good dining options and nice view of the waterfront.

Beautiful grounds. We were given a big place with 3 bedrooms. Everything is very clean. Unfortunately the rooms were not checked by hotel staff. Bathroom sink broken! No Tv service. We tried to call front desk , but phone does not work. Walked back to reception and reported problems the day of checking in. Next day nothing was fixed. Went back to reception and asked for manager. Manager was not available. We were told to call another number. We left message….

Look for Nikodemus to serve you any kind of food, he is a good guy

I liked the staff and the facilities are modern and comfortable. There is an awful sewage smell in the elevator that permeates to the bedrooms. To avoid it , the only way is opening the windows but then the mosquitoes come in. The AC says 18C, but the lowest temperature it runs is 25C at best.