It was clean

Excellent service and very good customer service and good rooms

Room was very big. Staff was easy to deal with.

This hotel was far from the falls and definitely NOT a $375 per night hotel. It was advertised to be 5 minute walk to falls. Not even in a nice area. But that being said, the management was very cordial, the room was comfortable and the hotel was clean.

Very expensive, not worth the money

It was very clean the staff was very friendly and it was very convenient to everything

Pool was out of service, bathroom sink did not drain properly and the toilet didn't flush right. Fridge was missing from our room and the staff didn't know.

really liked the location and the staff

Staff was not professional. Locked us out of our room bc we didn’t have a credit card on file after we had called in and told them we were paying cash and it was fine.

The hotel was very comfortable and reasonably priced. The staff were very friendly and helpful in answering any questions. It’s within walking distance to the falls, a lot of attractions and close to the local transportation system.

Amazing staff and perfect for the family and close drive over to Niagara Falls Canadian side

The property was beautiful and felt so comfortable. Highly recommended.

Pool was out of Service for several months, we were not made aware until the day of travel. Stairs and elevator had a bad odor. Room was overall clean, staff was friendly. Where hotel was located seemed a bit rundown.

I was u happy due to when I booked the room I picked the one w a tub, it was a bigger room also but they gave me one w out tub, u didn’t want smoking & they gave me smoking. We went for the pool and it was closed all that wk. the lady at the desk said when booking w 3rd party they don’t tell u that but they tell them to. But I looked online to book directly w the hotel & it does not state the pool is closed anywhere on their site. However it is a mean lace an hood location. I was just aggravated I didn’t get what I paid for

1. Pool wasn’t working and apparently had been broken for a long time. 2. Fire pit area was open but unable to have a fire due to it being broke. 3. There was a foul smell throughout hotel.

Love this place. Nothing to complain about. Highly recommend

We loved it.

Pool was down the entire stay-no discount. Asked for room service, did not receive. Needed soap on first night then toilet paper. They did not pay enough attention for a $300/night stay.

The pool was closed , there was no real gym . No toiletries besides shampoo and conditioner. No coffee, creamers or cups in the room. Charging ports in the room were both broken. The rooms were not soundproof and it was noisy well into the wee hours of the night .

Good location, quiet. The availability of transit to the Falls was non existant. The availability of food was lacking and the hotel prices un dining and drinks was way high

with the heavy price, no breakfast, no tea bags is bad

The room was not that clean, the lamp bulb was not working, there's mosquito's or a bed bug that beaten me up, the bathroom hasn't clean that good, I'm sad because I looked up a few hotels around the area and it's our first time to visit Niagara Falls but the inside it couldn't be as it nice at the outside. Charge to experiences I guess!

Beds were the absolute worst. So uncomfortable. Staff was extremely kind and helpful. Rooms were pretty clean but had to ask for towels and bed lining for the sleeper sofa. Not sure I would stay here again.

Good

This hotels pool isn't working and if you purchase breakfast with your stay better make sure you got it for everyone and not just one person in your room like they did me then had to pay 42$ for 2 breakfast to be added to my room... and the Starbucks drink I got was way too sweet and made by someone who obviously didnt know how to make it .. tased nothing like a white chocolate mocha...and coffe with cream was made like a latte.. also not correct...

I didn’t like the fact that the pool was closed 😞

Rooms were nice and clean and very close to the falls attractions

Room was good but was missing pillows.

The hotel and staff was very nice! However, very limited dining options and a lot of vacant lots around the property.

Rooms were modern, spacious, and clean. Staff was friendly and accommodating from the front desk to housekeeping.

I booked the property because it had a pool. Upon arranging we seen a sign saying the pool was closed. I went to address the issue with the staff. They had to call a manger because they didnt have one on site. They rolf me i had to stay one night but then cancel and they can refund the second night. They said i needed to call Travelocity and met them handle it. Upon speaking with a Travelocity agent she called the hotel and was told to email them and they will hear back by 9 am the next day. So the agent told me to go ahead and leave the hotel. Which i did 30 minute from arriving and i got a different hotel. The hotel is refusing a refund because they said i got an email on may 3rd that the pool was closed. i NEVER GOT AN EMAIL. Travelocity has tried to help but its been a nightmare. When i was waiting to even check in the lady at the counter was telling an employee that sunday had 40 check outs and none of them better be late because she wasnt dealing with it. Very unprofessional.

Very good