Overall, a nice place. Room is spacious and has a microwave, fridge and washing basin. Limited channels and mostly Japanese channels. Plenty of japanese mattress to setup for the sleeping area. About a 15min downhill walk to the train station where most amenities are as they seems to be only 1x convenience store between stay and station. On a very steep hill, might be inconvenient for heavy luggage or travellers with walking difficulty.

Overall, a nice place.Room is spacious and has a microwave, fridge and washing basin. Limited channels and mostly Japanese channels. Plenty of japanese mattress to setup for the sleeping area.About a 15min downhill walk to the train station where most amenities are as they seems to be only 1x convenience store between stay and station. On a very steep hill, might be inconvenient for heavy luggage or travellers with walking difficulty.

Almost no service at all. No breakfast and dinner. You have to make the bed by yourself. The area of the hot spring is small.

The hotel was very well located and easy to find, although once funicular railway stops at 7pm, then the walk up to the hotel from Gora station is a bit tiring. The staff were exceptionally helpful and friendly. The room was very spacious and had a lovely view form the balcony and excellent facilities (kitchen and dining area and toilet/bathroom). Extras such as yukata provided for use. Coin-operated washing machine and tumble dryer available in hotel. Only two negatives - access to room was along a passageway open to the air and the hot spring bath was small (although very quiet, so not a big issue). Open passageway was only an issue because we were there during Japans rains (worst flooding in 30 years).

The lack of customer service was very disappointing. When we checked in, we had a problem because our son is 16 years old and she said children are 12 and under. She had to talk to the manager and made us wait for over 5 minutes. We indicated our son was 16 on Expedia. I asked for a brochure of things to do in the area, and she said, Id be happy to help you in a half an hour when I finish checking in the Japanese guests. It was hard to find the hotel. The transportation was lacking. The shuttle only goes to Gora station twice a day, and thats only when you are departing. We had to walk up a really long, steep hill to get to the hotel from the station. Our room smelled awful and the hotel looked old and run down. The kitchen didnt have any utensils or cooking instruments. We did call, and they brought us up some. There are only futons which werent super comfortable. We told the lady who checked us in that we didnt need our room cleaned, but we did want new towels. When we arrived back to the hotel in the evening, our towels were hanging on our door handle in a bag. The stores and restaurants were a bit of a walk and the hills are very steep. When we checked out, the lady at the desk didnt even thank us for our stay. We felt very unwelcomed.

The lack of customer service was very disappointing. When we checked in, we had a problem because our son is 16 years old and she said children are 12 and under. She had to talk to the manager and made us wait for over 5 minutes. We indicated our son was 16 on Expedia. I asked for a brochure of things to do in the area, and she said, "Id be happy to help you in a half an hour when I finish checking in the Japanese guests." It was hard to find the hotel. The transportation was lacking. The shuttle only goes to Gora station twice a day, and that's only when you are departing. We had to walk up a really long, steep hill to get to the hotel from the station. Our room smelled awful and the hotel looked old and run down. The kitchen didn't have any utensils or cooking instruments. We did call, and they brought us up some. There are only futons which weren't super comfortable. We told the lady who checked us in that we didn't need our room cleaned, but we did want new towels. When we arrived back to the hotel in the evening, our towels were hanging on our door handle in a bag. The stores and restaurants were a bit of a walk and the hills are very steep. When we checked out, the lady at the desk didn't even thank us for our stay. We felt very unwelcomed.

Not far from a rope way station. They provide Yukata size of your choice and I love their ice cream stick, milk flavor

The cable car to the hotel stop operation at 7 p.m, so we need to go back to hotel before 7 p.m. There is no restaurant in the hotel, so we have either pack food or take dinner earlier outside. It is good to know all these before check in to the hotel so that you wont be upset later. Anyhow it is a nice hotel and good experience.

The cable car to the hotel stop operation at 7 p.m, so we need to go back to hotel before 7 p.m. There is no restaurant in the hotel, so we have either pack food or take dinner earlier outside. It is good to know all these before check in to the hotel so that you won't be upset later. Anyhow it is a nice hotel and good experience.

Spacious room with good amenities and kitchen equipments to cook your own food upon requests to the reception before your arrival!

Spacious room comes with onsen which a truly relaxing place for vacation. Located at a good location which is just next to Naka-Gora station has saved us a lot of energy to walk in mountain slope with our luggage.

We had a beautiful and comfortable time in here. The room is large, clean and really confortable. We were served ice cream after check in. Furthermore, the public bathroom is also large, clean and has a nice view. The hotel also has a free car service to take customer to the Gora station. However, it is difficult to find any restaurant or combini for your dinner around the hotel. Therefore, I recommend you to buy food or drink in other place before your arrive.