The staff were friendly and helpful, and we got to use the pool and get some snacks. My only problem with our stay was the beds, they were very firm and we both got little sleep from tossing and turning.

Everything was excellent. Only small complaint was that maid didn’t restock facial tissues when making up the room after they ran out the first day of stay.

Staff very helpful and pleasant. Great Lake view. Beds comfortable. Property clean. Snack bar in lobby. Close to McCormick Center.

The Hilton section of the building had only 2 elevators for the 20 or so floors, which wasn’t to bad of a wait but one of the elevators quit working on the 2nd day of our stay and caused major delays and crowds in the lobby.

My stay was awesome, thank you!

Musty smell in the room

no comment

Stay was great only wish was that my family had ajoining rooms. I guess next time I book 8 months out I will ask for that.

The only issue I has was there was mold in the shower

I thought the hotel was so so clean. Looked almost brand new. Ataff were right there, welcoming and professional.

Great place !

I liked the distance between the hotel and Soldier Field. There's nothing I didn't like about my stay.

OK

Nothing unique, its just a standard hotel

We were only there for a night so for our purposes it was ok but otherwise I would say the service is great, room was mediocre, the carpet smelled damp, party next door was loud and it was very audible in our room.

Excellent stay

Room cleaned

Although the hotel was clean and the stay was good, it’s a total racket to charge as much as they do due to demand because of a basketball tourney. I kind studio should never cost over 330$. It was nice being close to the convention center. It the price is outrageous

Everything was great except for two things: 1. It smelled life feet in both hallway abd our room 2. There were someone's leftover food in the mi i fridge. And the area arond coffee and microwave was dirty w greasy fingerprints. We put the old food outside our room and it was still there the next day in the hallway. Gross. Otherwise, bed was very comfy and the linens were fresh and of good quality ( i cant stand cheap nappy sheets! These were nice thread count cotton sheets). Staff was friendly and professional. Lobby and room was modern and nice. Just need to do something about the smell and tighten up the housekeeping crew.

Enjoyed a great Stay for the SHRM conference.

After our Concert @ Solider field, I needed to shower to take the chill off and relax my muscles, but No hot water (luke warm). Woke up with sore muscles and numb hips! Since we stayed 2 nights, we did not get any fresh towels! VU rooftop bar was closed (private event) both nights of our stay, next door bar/restaurant (full), we had to walk a mile away and with the uneven sidewalks, my Aunt fell.

The room was comfortable. Walking distance to Soldier field. We didn't have a refrigerator in the room. But I didn't make an issue because we weren't in the room but to sleep. I did let them know when we checked out. No complaints.

The hotel is a good location. We went to a concert at Soldier Field. The staff was friendly The room was clean and comfortable. I'd stay here again.

Our 1st room smelled like marijuana so they moved us to a new room which was actually larger and was a corner room. They gave us a bag with snacks to apologize. We tried to go to the rooftop to see the view of the lake, but couldn’t because they said we needed a reservation since it’s a bar also. We didn’t want to drink just see the view and leave. It would have been nice if that was mentioned somewhere. We booked that hotel since it had a rooftop view of the lake. I was charged twice for parking even though we stayed one night and never took our car out of the garage until we left. I called about it and the man I spoke to was no help. I was told to call back later. The room itself was nice. It would be nice if they offered free breakfast since we paid over $250.00 for 1 night. It was an easy walk to Soldier Field for the concert we were attending.

I really enjoyed the property. We were in town for an event at Soldier Field and we walked there and back without issue. Thank you

Nice stay. No concerns

I like the location of the hotel as well as the cleanliness, but there were issues from the start. Thankfully, I only had an overnight stay. The check in process was extremely long. The staff was very slow and much too talkative while checking customers in. There was a long line of us waiting and having our time waisted. I felt rushed to get to my event on time because of the 4pm check in requirement and super slow staff. Upon returning from the event, I realized that there was no safe in the room and the room was adjoining. Not at all what I paid for.

Front desk is superb! Unexpectedly needed a place to stay last minute due to our other arrangements air conditioning was failing. Thank you so much for making our check in and stay comfortable

The quality of this location just keeps getting worse; the rooms are supposed to be nonsmoking and they smell of smoke every time I stay there. Check in is difficult and late check out is even worse. I come in the city for work and pay for high speed Internet that doesn’t work ever.

I got stuck in the elevator momentarily. I reported the incident to front desk who seemed unfazed, which seems to indicate this is not the first time they are hearing this. There were also other maintenance issues like the door handle on the shower being wobbly. Please revisit your maintenance. A colleague also mentioned no one came to clean their room one of the days. Otherwise, it was a convenient location for the AILA conference.

There was no hot water only lukewarm water after 30min of letting run in the shower. The remote had no guts in it you could see the button pads. The security guard who brought another one after waiting 30min said wow that's what u we're left with and we chuckles

Walking distance from Soldier Field was great- good drinks on 22.