Amazing property and amazing staff!! We loved everything!!!

We truly enjoyed our time here, 6 days, beautiful property. The staff were very welcoming, knowledgeable, engaging and helpful.

La valise was nice, the staff amazing!

An incredible hotel. Amazing service and catered to all our needs. Will definitely return.

This property is a small, boutique hotel but the level of service is above and beyond. The staff is so friendly, knows all of the guests names and make everyone feel so comfortable. Very quiet as the restaurant and beach areas are for guests only. And while very hot/humid in mid-May, the jungle pool is so beautiful and relaxing. Beware of the bugs on jungle side though. I recognize this couldn't be avoided but there are lots of grasshopper type bugs, moths, mosquitos and worst of all scorpions (which are apparently harmless). Peaceful to be amongst the trees, but my (irrational) fear of bugs made it so I couldn't really relax while sleeping. Some of the rooms on the jungle side have outdoor bathrooms which isn't appealing to me, especially in the middle of the night. Beachside in the future, that's for sure.

The concierge here is amazing! Shoutout to the entire staff at la valise. Amazing service. Can’t wait to book again

The staff is so friendly and helpful. Really tranquil setting and private.

Wonderful stay. Beautiful property. Great food and staff. We would come here again.

Beautiful! Great service, relaxing.

The service, the cleanliness and the amenities were great. Eddy and Jesus which were our two butlers went above and beyond with everything we could have asked for. I can’t explain how comfortable me and my fiancée felt with their service. Now, I have to point that we had an inconvenience with Room #9 (jungle view). This particular room I assume is next to the kitchen. It was a nightmare with the noise from 6am up to 11pm. It was already one of the most expensive hotels from my options and the least I wanted to expect is a noisy room right next to the kitchen. Everything else satisfied my expectations from what I read on the reviews.

The staff was incredibly friendly and accommodating. Food was very good.

Stayed in a master suite on the jungle side - one of the best hotels we have stayed at. Was so quiet and peaceful. Pool area was amazing. Beach area very picturesque, but would personally prefer to spend time by the pool. Loved the roll out bed, spent a very lovely morning lounging on the bed on the balcony! No request was too much. I would say drinks / food is a little pricey, but in the context of the Tulum hotel zone was actually pretty reasonable. And plenty of food / drinks options within walking distance. Would recommend.

Stunning location. Hotel staff from concierge to bar to waiting staff were brilliant. Food at the hotel was excellent and when we wanted to eat out they recommended and booked some truly excellent restaurants. We had a great time all round.

Just wanted to say a huge thank you to all the staff who are so helpful and wonderful! Valet parking, beautiful rooms! Very accommodating. The staff remember your names and are so happy and smiley! It’s like living in a luxury jungle. We specifically chose this hotel as it was the only one with consistent amazing reviews and it didn’t disappoint. It’s right at the end of the ‘strip’ so it’s lovely and quiet as we didn’t go to tulum for the ‘party’. ONE FOR THE LADIES - all hotels in tulum are run off generators so if you take your Dyson it won’t work 😂 check your voltage on the Dyson website as I looked a little like a cave man till the humidity broke

Very relaxing and beautiful hotel. Friendly, attentive staff. The jungle side pool is a great spot to mix it up from lounging on the beach.

By far my best experience in Mexico. Nicest staff. Food is unbelievably good. Relaxing experience in an amazing boutique style hotel. Highly recommend.

By far the best hotel in Tulum. Better than Azulik (we stayed at both). They have a welcoming drink. Bathroom & shower in the room. Free breakfast. Steamer & airblower in the room. They don’t use the eco-friendly excuse to cut corners like most luxury hotels in Tulum. Absolutely the best in town

Everything about this hotel was a 20 out of 10!!!

Wonderful and attentive staff! The hotel is beautiful and so peaceful. We would highly recommend to anyone seeking some rest and relaxation! Our experience was incredible. Thank you La Valise team!!

Everything was amazing- service, staff, food, setting & weather! Amazing time at LaValise again!!!!

Great staff and lovely property!

lovely

Staff was excellent

went downhill, overall still very good but not what it used to be. Food is bland, overpriced, a lot of more guests on property.

Beautiful hotel, great staff

My husband and I just recently visited and all we can say is WOW!! This experience for us was exactly what we wanted and needed. The generosity that each staff members brought was very heart warming and truly inspiring to see. From Laurna’s kindness, Efrains cool vibe and conversations, Eddy’s amazing breakfast service and joyful self, Angel’s wholesome personality, Alfredo making me coffee every morning at 5AM.. when he didn’t have to, and we cannot forget Carlo’s determination to go over the top with his hard working abilities (finding bananas in the middle of the night for my husbands night time snack and bringing them to our room). There were other staff who we just didn’t catch their name but worked so hard too. Staff that showed us how to work the free bikes, the man who takes every morning to make the beach look nice, the other man who helps in the morning for breakfast, the women who clean our room MULTIPLE times a day… the people here care and it shows. Anything you ask for you will most likely receive at any hour. Also, I am gluten free and they have options! They have great breakfast, lunch, and dinner options. They also will accommodate any meal option if you ask. Also day before leaving they even ask to make you a lunch and coffee for your trip to the airport. Seriously they go above and beyond.

They created a very peaceful environment with a beautiful beach area, and a majestic jungle side. The complimentary breakfast was amazing, and the service was exceptional.

Absolutely stunning boutique property split between the Beach side..and the Jungle side. We stayed on the jungle side...tropical plants surrounded the beautiful pool with the rooms nestled amongst the palm trees and lush vegetation. The attention to detail and attentiveness of all staff was exceptional..but Anna & Iker (part of the front of house concierge team) really went above and beyond to make us feel so welcome. Superb breakfast included with our room...and you could choose to eat it on the beachside (our choice as you got the sunrise amd oceanviews)..or in the jungle side ..or in your room. I could have stayed forever

Gorgeous Fantastic food Beautiful beach

Loved it!

It is a gem. Perfect for relaxation and one of a kind.

Great vibe, delicious food, great customer service. All staff will go above and beyond to help you out and make sure you have fun. Incredible experience