Everything

Our room was never cleaned and we didn’t get fresh towels during our stay. There was nowhere to get drinking water or refill our water bottles, and yet it was unsafe to drink the tap water. Other than that, our room was beautiful and we had a lovely time. I wasn’t aware that we would get the vacation club ask…

Room was spacey and very clean. Had a coffee maker but no coffee😂. The balcony faces the street and sun wakes you up early but I love a sun alarm. Street noise at night on the balcony not so bad but it starts early in the morning which I don’t like. Expect a sales speech

This is my second time here. I love the location and how secured it feels.

Clean, the staff was amazing and helpful and I enjoyed myself

The property itself and the room were very good, and might even rate four stars. The exception is the fourth floor where we were first located (the fifth floor has the same problem). The room balcony faces the busiest and noisiest street in the Dominican Republic; it was impossible to use. After repeated requests and two nights we were moved to the third floor, which was much quieter and had a very pleasant balcony overlooking the back garden. The room was more than adequate. The staff service, however, was non-existent by design. Hotel staff never once entered or cleaned the room (we stayed 10 days). When I asked for clean towels I was referred to the desk; they informed me that for $5 US we could have the original towels replaced by clean ones. I refused. It was by any measure, one-star-hotel service. The management of this hotel is cheap beyond compare, and are turning a first class place into a beggarly bother, apparently trying to save a few bucks by not providing their customers with services that even roadside motels provide without question. What a shame and a wasted opportunity.

We were unaware that our room would not be cleaned unless we paid extra. We were given two towles for 3 nights and had to remove our trash on our own.

While we reserved a garden view, we were given a terribly loud road facing room. We did get garden view after raising our disgust. No housekeeping of any kind without additional costs. Would never ever stay there again.

Customer's service very awful! Their demeanor not welcome, uncomfortable. Checked out early after a staff unlocked and came into my room, even though I called aloud to wait! I am not dress,her response was, doing resport,nonsense ! Room occupied..Invade our privacy. Room very spacious and clean but that changed when I saw a roach on night table. Upon checking out, admin staff halt my taxi to check room inventory, really!!! No one want anything to steal.. they charged 15US to changed bedding and suply towel, clean room..unheard of! I would not recommend and ofcourse my last visit.

The property is super conveniently located. We Neverr had hot water during the four days just like warm. On day 2 I called the dont desk…..no one showed up. Wasn’t the biggest deal since it’s hot out in DR but still. I told them on checkout….not much of a response. I would stay there again…..beautiful accommodation

Good place

I had issues contacting the hotel since it was an international call. Not sure if it was bc of the international call I was having issues but even when I reached someone I was disconnected or they hung up on me so it was frustrating as it took a while to evn get a human every time I called. The short period of time I did speak to someone (less than ~10m) my carrier had charged me $54. I wish there was a toll free contact or another way to communicate with them. I called to confirm my booking and they told me they couldn't find it so I found myself going back n forth btwn Expedia and them. Expedia was able to confirm for me they have my booking so I called them back to confirm myself and they were then telling me they were finally booking my reservation after I had booked it over a month prior on Expedia. Fast-forward when I get there to check in they told me they couldn't find my reservation. At this point I am irate. They eventually find it but I shouldn't have to deal with that after all the confirmation efforts I made. Not the first time booking on Expedia so it sounds like the resorts fault. My stay was about 3 days. There were some things I wasn't accustom to when I got there. They mentioned I wld only get 1 room key and no additional towels and if I requested any more I would be charged. So the policies were slightly different from my expectations. Other than that, my room was nice. There was a bit of grime on the faucet and shower handle. Cleanliness could be improved

I booked 2 rooms back in 2018 and then booked 10 rooms in 2019. It was such a great ALL INCLUSIVE Resort, especially the pool side snack bar!!! Now its only the room and access to the pool. They offer food packages but we refused to pay $20 per person for eggs, toast and a cup of coffee. We walked for about 5 mins to a nearby spot and purchased pancakes, scrambled eggs with toast, Avocado toast with a bowl of fruits and two cups of coffee for only $16!!! I may return because we really like the accommodations (room was spacious and clean) but maybe admin will understand that they will continue to lose money if they don’t atleast include breakfast. Oh another downside was the noise from the traffic outside especially the motorcycles.

They make you pay for everything! E.g. house keeping is NOT included and costs you 15$. Worst thing is that you have to pay 25$ for visitors even they wont use their hotel services/facilities at all. And at checkout they force you to wait until the room has been inspected, never experienced anything like this!! Furthermore teh traffic is so loud, had to sleep all week with ear plugs.

They make sure u have everything u need & they try they best too help u

Hotel was nice and clean located in a place where you can walk to restaurants on the beach!

Almost everything

I love to stayed in this place, was really nice and clean. I really recommend it.

Good

Nice place but they charge extra for clean towels and to clean room

The place is a nice place and quiet

Excellent property but need more parking spaces

The rooms and pool are modern, look good, are clean, staff are friendly. However there are many problems. There is something unfriendly about the place which has no reflection on the staff on the ground, they force you to wear a silly bracelet for the duration of your stay and basically fine you if you remove it, there is a long list of other things you can also be fined for. This bracelet thing might be normal for an all inclusive hotel where the lazy customers do not leave the hotel however I like an active holiday and dont like a bracelet that screams I am a silly tourist please mug me. On the first morning we were pressured into a silly time wasting tour of the hotel which purpose was to sell things, it was very difficult to get out of and was very odd, the guide even sat with us for some of our breakfast. The biggest problem is the noise inside the room, the fool that designed the place has us walking to the room in a hallway open to a very busy road meaning that the only thing between the bedroom and the road noise is a normal door, if you are a light sleeper this will not work for you as vehicles are very loud here. I imagine the architect designed the place working in an office in a city far away and spent no time on site before, during or after construction. The bedroom is very poorly soundproofed and the bathroom has no extractor fan but a strange vent in the wall which means you can hear a lot of uncomfortable toilet, shower and sexual noises from the neighbour

The staff was very nice and the room clean and more spacious than it looks in pictures.

I recently had the misfortune of staying at the Presidential Suites, and I must say it was one of the most disappointing hotel experiences I have ever had. The level of mismanagement and the way they treated their guests was absolutely unacceptable. First and foremost, the check-in process was a nightmare. The front desk staff seemed completely disorganized and uninterested in providing any kind of service. Expedia pictures show rooms on the beach, then when you get there they try to place you on a different hotel building on the back of the property. Then when you expect to get the room cleaned every day or so, it came to light that the guest has to pay $15 to get the sheets changed. If you have anybody that wants to stop by to visit you for an hour, they need to carry an ID and leave it at the reception. Then sign 3 pages of documentation and finally they make you go to the reception too to sign those 3 pages too. So inconvenient and non sense…. Overall, my experience at the Presidential Suites was a complete letdown. It is clear that the management of this hotel has neglected their responsibilities in providing a satisfactory experience for their guests. I strongly advise anyone considering staying here to look elsewhere for accommodation. Save yourself the frustration and disappointment and choose a hotel that values their guests and provides the level of service and comfort that is expected.

Nice and clean. Wish they’d start daily housekeeping, though.

I loved my suite! The multiple pools were very beautiful, the staff was friendly and helpful. I had a great time and plan to come back soon !

The room was amazing. The staff was very friendly and customer service oriented and helpful. I will recommend this hotel to anybody. Thanks Lifestyle for the wonderful experience. God Bless!!! The Cespedes'

Good

It is advertised as a Hotel yet no room service. I paid for 3 full board plans they gave me half board bracelets they told me only members can have full board also did not inform me that I could have paid extra for room service when I checked in. The staff was friendly but either unprepared or uninformed. For what I was charged I was expecting a lot more.

The property is very nice hotel w nice rooms and location administrates w someone a I don’t know nothing about services , in my 4 days I put a lot complaint about the hot water never we have it i the shower , amenities very cheap in nice room like that so look like the g manager try to get the paid check and that all

The location of the hotel is great but there’s a lot of street noise . At check in they charged us $US30 /night for an upgrade even if the hotel was empty and they had plenty of rooms unoccupied. And at check out they charged me $5 for a wine opener that was supposedly in the room and we never used. It was bittersweet to leave this way.