I had a wonderful weeklong stay at the Cross Hotel. The rooms are very well appointed, very well soundproofed in a quiet area. The hotel is new and lovely as well as being next to all kinds of shops and dining options. Staff was friendly and professional. The breakfast buffet was plentiful and varied

The hotel was nice and it was in a great location for dining and walking.

Poor service offer - staff is polite, breakfast ok - really expensive for what it is! You should rethink your business model or your rates…

Location was great! Close to Sanjo station which makes things easy for any time you need to use the train/subway. Quite a few Food/restaurant options nearby. Everything is walking distance which is great. The rooms are smaller than usual, our room didn’t even have a window.

Lovely hotel, very good size rooms with plenty of amenities! Great location for walking around as well.

Perfect location, great staff, buffet breakfast....would stay here again in the heartbeat.

Nearby to restaurants, shops and Sanjo train station.

Staff was so polite and helpful with everything, including luggage forwarding, and arranging taxis. Location was fabulous for bus lines, restaurants, shopping, strolling Ponto Cho and walking to Gion. Room was spacious and comfortable. The only negative was some obvious filth on the bathroom floor and wall when we arrived.

We came back from dinner and saw a small cockroach running underneath the desk. I took pictures and showed it to the front desk immediately..seemed like it happened before as the staff wasn’t too surprised, rather annoyed that “cockroach still around”. Soon another staff carried the pesticide spray to our room didn’t find it..They switched us to another room on the same floor. This was first time we’ve seen bug/insect in hotel room, very unpleasant experience. Other than the bug incident, Cross hotel offers excellent service and facilities…

Rooms are small , they have wasted lot of space,very bad layout which made the room look cramped.

Great location close to shopping , dinning and transportation. Hotel staff is helpful and nice and able to assist with restaurant reservation. Rooms are very small but bed is large and comfortable. Breakfast buffet is very good with many western and Japanese options. The breakfast room is beautiful but not well designed for when it is at capacity as it is very tight. Overall a very good stay and recommended !!

Very nice hotel with a fantastic location.

What a fantastic stay. Hotel was super clean and conveniently located near the Pontosho Alley restaurant street and easy (less than 10 minute) walk to the Gion Historical area and Nishiki food market. Beds were very comfortable but only one thin pillow was provided by the hotel.

Large comfortable, clean and quiet rooms. In a good location, walking distance to lots of attractions and good food places close by. The staff were incredibly helpful. Nothing was too much trouble, they were so kind and very helpful with any request we had. We highly recommend for any stay in Kyoto!

Our stay at Cross Hotel Kyoto was amazing! it was such a great location - for restaurants, shopping and bars. You do need to take a taxi to see the sights or to the train station but it's the perfect location to come back to after you are done with any sightseeing you wish to do. Mostly everything you would like to do other than that is either walking distance or a short cab ride away! Staff was also very helpful - i left something in my room and it was shipped to our next hotel in Tokyo in under two days!

Good hotel in a central location. Staff very helpful when I needed a doctor, they arranged one very quickly.

The staff here were excellent. Very friendly and helpful. And the breakfast buffet was one of the best I’ve experienced during international travel in Japan. Highly recommended.

Overall, a very nice property near the shopping/market and near the river. Many opportunities for fun walks in either direction. The staff were great!

The hotel is located in a very convenient area next to streets full of restaurants and shoping stores, and next to the river which is nice to walk by. The staff is very helpful and friendly. The lobby is comfortable and the rooms are spaceous and comfortable

lots of amenities in room very centrally located walking distance to a lot of neighborhoods staff was A

Beautiful clean hotel in an amazing neighborhood. Close to amazing restaurants, shopping and transport. The room was clean, spacious and has excellent amenities. Staff were extremely polite and accommodating too. Would definitely stay again!

Walkable to center.

Fantastic experience from start to finish. Beautiful hotel with good sized rooms and a very accommodating staff! Centrally located and a short walk from the train station. Recommend for anyone traveling in Kyoto 🤘

Comfortable and convenient location! Staff was helpful and friendly. Highly recommend hotel!

Best hotel in Kyoto in my opinion.Great customer service and rooms well maintained.Walkable to a lot of restaurants and shopping area.Will surely stay here again.

This property was superb - I highly recommend a stay here. I modern, clean hotel with great staff and facilities and a very good breakfast buffet. It is conveniently located within walking distance of Nishiki Market and the surrounding area - with a huge array of shops and restaurants to choose from. You can also walk to Kyoto Gyoen National Gardens, and just to the east of the hotel is a convenient walk to the river, and also the narrow alleyway of bars and restaurants that is a must see that runs parallel to the river. The hotel itself is quiet, however, with spacious rooms and comfortable beds. Great hotel!

The Cross Hotel was centrally located. The hotel is situated between 2 subway stations; and within a 10 min walk from both of them. The Cross hotel was also a 15 min walk to Fushimi Inari-taisha Shrine, Nijo Castle, Kiyomizu-dera Temple, and the Nishiki Market. My husband and I also visited several jazz kissas (bars) in Kyoto which were within walking distances to the Cross hotel. The Cross Hotel is centrally located, convenient, and immaculate.

Staff were extremely helpful, very clean and comfortable, and a great location as well!

Centrally placed, clean modern rooms with all amenities, friendly staff. Rooms are a little small but that's fairly inevitable on Japan - if you want a town based room for sleeping in, this was good value for us

Wonderful hotel and central to everything! Great location!

Best place to stay at in Kyoto

Great hotel in a great location. Perfect home base for exploring Kyoto and the surrounding areas