This is a great hotel if you like to party for free! You will have access to loud music until 3 or 4 AM from the bars around the corner. I got the room on the roof, the stairs were in very bad condition. I wonder why the hotel advertised that they have a swimming pool when they really have a sink...

Marysol at front desk is the best !!! She's very friendly and make you feel very welcome to the moonshine hotel

Noisy, falling apart, shower sprayed entire bathroom, sink smelled like sewerage, mattresses hard, we were told not to leave stains on towels or sheets (who tells guests that?) or we will get a fine. Overall very disappointing.

I paid over $80 US a night to stay here. Unfortunately I was booked for 2 weeks. (The pictures are very misleading.) The first week was without hot water and noise so loud from the 5 open air dance clubs on the corner that the walls shook--every night until 2AM. The 2nd week was to a room with a bed only slightly softer than the floor, and internet that went off every 3-4 minutes. Don't stay here!

The property did not quite meet the expectations for the price we paid. I must mention the property is behind 3 major nightclubs that blast super loud music until 3am; however, that is not within the control of the hotel, and they provide you with complimentary earplugs. The location was really nice (outside the loud music). Items within the control of management include providing you with better quality beds and pillows. The pillow was super hard, I didn't know such pillows even existed. We were 3 people, and they provided us with 1 small shampoo bottle 1 soap bar, and 2 towels; we had to ask for additional items. No conditioner or lotion was available. The second day after cleaning our room, there was no soap left for us at all and no toilet paper. After we asked for it, the person at reception was a bit rude like it's our fault the cleaners didn't leave toilet paper! You must know there rooms are small and dated, and the pool doesn't look like it's swimmable, kind of murky. The air conditioning worked well. Overall, I would not stay here again. Pretty disappointed :(

this hotel is steps away from 3 major nightclub that have loud music until 2am, making it impossible to sleep. the tv was broken, towels look like rags to clean the floor. I do have to say that the staff did their best to acomodate but the problem is the Owner is a cheap…. that doesn’t want to invest a dime on the properry

The wifi connects but doesnt work on the 3rd floor

Very beautiful trees in the courtyard of the hotel

Don’t go there if you want to rest and sleep . The nightclubs are behind the rooms . It doesn’t stop u til 2 am . The pool was suppose to be able to swim in . When we got there they decided to empty it and do maintenance on it . So we were unable to use it the time we stayed . The location was good near the 5 th Avenue . Staff were lovely .

I only stayed for 1 one night even though I booked for a whole weekend, this place was extremely loud all night till 2am. The tv sucked, i found a cockroach in the bathroom & there’s absolutely no smoking allowed. Staff was great tho!!!! I really enjoyed talking with the front desk girl in the morning shift

great

Our stay in moonshine hotel was a pleasent surprise, the service we received was greatly appreciated, they treated us like a 5 star hotel.

I made 2 reservations. One for me and some family members and the other one for my brother and his two daughters. When we got into the room, the smell was not good. I think because of the very old furnitures in it. My brother's was orse. It wasn't clean, hairs on pillows and sheets,the fridge disgusting and cucarachas in everywhere. My brother left the room next day and they said we can't get the refund.

We arrived early but they had luggage storage free of charge b Room was very spacious and the bed was comfortable. I booked a room with a King and a twin. The king bed was comfortable but the twin was just a sofa with some sheets that we had to put on. Nit very comfortable for a 6 foot man.

I rented the penthouse. Room was clean. Friendly and helpful front desk and hotel staff. Everyone spoke at least minimal english. Freezer needed defrosting, which was not a big deal. WiFi is good. Breakfast is coffee and toast. Now the bad. No real pool. No real TV service or cable. TV is smart, so you can watch Youtube or connect to your Netflix or other streaming accts. Also you can't escape the fact this place is LOUD. You are on top of the open nightclubs on 12th street. I am not joking when I say the windows vibrate from the music which you can expect every night till 2am. And finally. That jacuzzi/hot tub you see on the roof patio of the penthouse. It does not work at all, has No water.

It's a very noisy area, did not read the the reviews. Would not have stayed here. Some of the major clubs are right behind the hotel.

Awesome place to visit if you are at Playa del Carmen to shop, hit the beach and enjoy the nightlife! Staff was very nice and the room has a great vibe.

It is in a poor condition. NO PARKING

Excelente staff, muy limpio, buen ambiente y bonito hotel!

This is a cute little boutique hotel. The staff is extremely friendly & professional. The rooms are cozy, clean & has all the essentials. I was very happy with the services I received. The location is great & easily accessible (within walking distance) to all the shops & restaurants. Great value for the money.

Terrible experience!

Great location if you plan to go clubbing, there are several clubs less than a block away, so the noise is loud until 3-4am.

I don’t know how to start NO one thing worked Noise I didn’t sleep in a week The toilet the doors no mirror in the washroom I will give it a 0

I don’t know how to start NO one thing worked Noise I didn’t sleep in a week The toilet the doors no mirror in the washroom I will give it a 0

The staff is very helpful and accommodating. I had to cancel an other room for my friend and they added extra nights for me even if it wasent refundable, basically they didn't need to, that was extremely nice of them. Nice ambiance whit the trees nature. Location is amazing. I had a good experience

The staff is very helpful and accommodating. I had to cancel an other room for my friend and they added extra nights for me even if it wasent refundable, basically they didn't need to, that was extremely nice of them. Nice ambiance whit the trees nature. Location is amazing. I had a good experience

Excelente locación in the middle of downtown. The Internet doesn’t work and the tv

Excelente locación in the middle of downtown. The Internet doesn’t work and the tv

If you want to sleep, avoid at all costs. The music from the surrounding clubs was extremely loud, to the point where the walls were vibrating until 6 am. I was notified by the staff that it was my fault for having booked there because I should have looked at other people’s reviews before booking and once I made a complaint, they did absolutely nothing to help. Save yourself the hassle and go elsewhere!!!!

If you want to sleep, avoid at all costs. The music from the surrounding clubs was extremely loud, to the point where the walls were vibrating until 6 am. I was notified by the staff that it was my fault for having booked there because I should have looked at other people’s reviews before booking and once I made a complaint, they did absolutely nothing to help. Save yourself the hassle and go elsewhere!!!!

I've stayed here a couple times. It's a nice place for a good price. The beds are comfortable, the water is hot with great water pressure. Here's the kicker. It makes it a great place for you - or one you want to avoid. It's half a block from the corner with 3 of the busiest and trendiest nightclubs. Great location wise if you plan to be out enjoying that - or miserable if not, as it can be pretty loud until late. It's only a block from the beach as well.The service is great and very friendly, and the place is clean. As with many places in Mexico, the toilets / plumbing can be better.

I've stayed here a couple times. It's a nice place for a good price. The beds are comfortable, the water is hot with great water pressure. Here's the kicker. It makes it a great place for you - or one you want to avoid. It's half a block from the corner with 3 of the busiest and trendiest nightclubs. Great location wise if you plan to be out enjoying that - or miserable if not, as it can be pretty loud until late. It's only a block from the beach as well. The service is great and very friendly, and the place is clean. As with many places in Mexico, the toilets / plumbing can be better.