Clean

Clean. professional and friendly staff

Easy to check in and very friendly

We only stayed for one night -- and it was an enjoyable one. Hotel and our room was clean & comfortable. Front desk staff were helpful and friendly. Check in and out was a breeze. The hotel is convenient to bars and restaurants and Bank of America stadium (an easy walk!).

Good staff, excellent location, super safe

We were visiting family and we were just a little over a mile from them. I booked the room for 4 people so my kids could eat breakfast with us

Good

Great walkability. Everything was new, nice, and clean.

Nice property

Extremely welcoming and helpful staff.

We had a great stay and the hotel was very quiet. The only drawback was the shower water pressure was very low.

We highly recommend this hotel. From the quick & easy valet check-in, front desk check-in & buffet breakfast it was a complete 5 star overnight stay. Our room was very clean & spacious. The bed was like sleeping on a cloud. The staff are so friendly & courteous. The hotel manager even checked on us at breakfast. We appreciate how secure the entire property is

Outstanding Holiday Inn Express. Great Staff ! Beautiful Common Areas.

Very clean

Everything was fine except parking is very small

Nice hotel

This is a nice, quiet, clean place to stay. Every part of this stay was great except for parking. I have never stayed anywhere that made you pay extra for parking. Bigger problem is that after I paid the $15 for parking pass through an app on phone. I dont think he hotel would know if people getting these passes are even stating at the hotel or not. So I return to the hotel at the end of the evening to find theres no parking spots even though i paid for one. The hotels solution was to go to a parking garage up the street and have to pay that garage $25 to park and walk back to the hotel. Could be easily solved if the hotel simply handed out hang tag parking passes for residents. There is apparently a refund process but couldnt use it bacause i needed info from my vehicle which was parked in another garage up the street and wasnt walking back to it in the rain. Will try again tomorrow. Very frustrating.

The staff was very welcoming. They upgraded us to a suite.

Staff was very friendly and helpful. Many places to eat and drink nearby.

Overall, I was quite pleased with this property. Very easy check-in, friendly staff, excellent breakfast, very close to restaurants and shops. This area used to be a poorer area of Charlotte, but very developed and lots of great restaurants, apartments, etc. Still elements exist to where you want to be alert at night, but overall, I felt safe. One complaint: TV had poor reception...perhaps bc of rainstorms, but Fox New Channel was blacked out (seemed like censorship). Thats a huge disappointment if this is the case.

Everything was perfect, including the location. The bed and pillows were comfortable and I slept like a baby which is not usually the case. The only thing I did not like which was no big deal at all, was that the room was dark even with the curtains open. I think the lighting needs to be a little brighter. Other than that, I highly recommend this hotel, and I will stay there again.

Room is very clean and comfortable, and as pictured.

Nicole at the front desk was wonderful, as well as a couple others ( don't know names ) The thing I have never liked at this hotel, over the 3 years I've stayed here, is that they don't clean your room at all, it doesn't seem, unless you ask them to. I don't think it should be this way. I at least like to have fresh towels everyday and to have my bathroom cleaned and trash dumped.

Loved the layout of the hotel...very modern and clean...felt upscale. Didnt like the parking and for as much as we paid the towels were small and rough.

We were told a text would be sent when our room was ready. We never received a text and finally at 5:15 we were able to get our room

Need to have spare phone chargers for customers to borrow. Would be a great benefit.

Our vehicle was stolen from their gated parking lot. The front desk staff and manager were not very helpful or compassionate. Didn’t offer to assist us in any way. We wont stay there again.

Everything was great except the automatic charge for parking and that there are not enough parking places. We returned after a concert and there was only one parking space available. Had we been any later there would not have been any and we were charged already.

Centrally located in a very walkable area of Charlotte and a short drive to downtown. The light rail is right there too for public transport. Very clean. There is paid, secured parking but we parked right on the street in front. If you are leaving anything in the car, I'd park in paid parking. It is a city. The staff was very nice. Rooms spotless. Highly recommend for a few nights in Charlotte!

The hallway outside of our room smelled of weed. The smell seeped into our room. Also, the walls must be paper thin because the people above us stomped around and we heard them all night. The beds were super comfortable though.

Nice area

It is very clean