The hotel is comfortable, the staff is good, the environment is beautiful, there is almost no nightlife

Good but too expensive from what I get

We simply wanted to relax together on the room balcony and in the bar and restaurant. For our requirement the hotel was perfect

Good

Spacious room and clean room, staffs are helpful and respond promptly with my request. Will definitely stay again in this hotel.

nice. but too crowded this time, not as good as last time i stayed.

The environment is comfortable and admirable

Decent hotel, spacious room with nice garden view.

I like the walking place in the property

Clean & comfortable. Good experience.

Beautiful rooms and friendly hotel staff except for a few things…. The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless. Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night. We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive. The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?

Very nice resort with a peace and quiet environment. Good design of this Indigo Karuizawa. Good room and good public onsen bath.

The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.

Stunning garden environment, natural and beautiful. The multilingual staff are unfailingly polite and friendly. A treat

A very nice and cosy hotel, all staff are very warm. My room is a suite and have a lovely terrace. Just one minor thing is the pillow being too soft and it will be nice if the mattress can be a bit harder for better support. Overall hotel facilities are wonderful.

It’s delicate, spacious, the overall atmosphere totally worth it.

Stunning hotel. The room was new, clean and spacious. With balcony overlooking a forest and creek. The staff was nice and attentive. The shuttle to the train station convenient.

Ok but not value for monies.

Nice newly opened(since2022) onsen hotel! Comfortable room size and frizzy bubbly onsen! Free train station and hotel transfers 4 times a day.

A beautiful hotel and service is very impressed, good. I will stay here again. 🙂

The hotel looks pretty new, nice design, modern and relaxing, definitely a comfortable place to relax and enjoy the nature around Karuizawa, without being too far from the city, the staff was very friendly and the facilities pretty good, food at the Kangari restaurants pretty nice too.

Two small bottles of water is not enough, I suggest to make it medium or even one big size. Also, the Illy coffee machine is not user-friendly as NESCAFÉ one. Breakfast fee at JPY 4,000/head seems very expensive.

The hot spring is amazing. It washed away all the tiredness.

Very clean comfortable

Very comfortable, had nice dinner and breakfast at hotel

Excellent service, breakfast superb

Excellent services and nice comfort room

New and cozy hotel. Everything is perfect - the interior decoration, the room view, enthusiastic hotel staff and delicious food. Will definitely come again when we visit Karuizawa.

The only issue is the location. The hotel is a bit far from the city center. Everything is super great!

Excellent! Love it so much

Great property. Very modern with attentive staff.

tranquil atmosphere