Wifi was poor, gym dirty, shower leaked

It was a worst stay in my whole life...very dirty rooms and wardrobes are broken, internet quality was poor, Air-con were not working well...

Good

Nothing

Reasonable for the price

Few tea making packs

the room was adequate without being superior

room was not ready on arrival at 2pm breakfast was possibly the worst I have ever encountered - so we did not eat dinner in the hotel hotel credit policy is very unfriendly - everything has to be paid in advance and when you leave and there is a credit they ask you to just leave it. It is unimaginable to go to breakfast as a hotel guest and be asked to pay first.

location

No hot water throughout our stay, I raised up but found no joy. Very bad customer service, I had to call front Atleast 3times before I could get assisted. other lines like concierge & switchboard would never answer their phones. breakfast & dinner overpriced yet little options to choose from, food definitely not work $30 p/p, it’s actually a rip off. rooms poorly maintained, paint peeling off, our toilet seat was broken, shower had a crack & worse of all shower head has blocked so water wasn’t coming out properly, all this was raised to their attention on the first night & we were told it would be sorted but it was like running from pillar to post. The other day we got back late into the hotel & our room had not been cleaned even though we left “make up my bed” after we left. Terrible, terrible service, we definitely didn’t get value for our money & I would never ever go back to that hotel.

Great food, wonderful views

the rooms are clean and comfortable and big

the hotel rooms didn’t have hot water for 3 days and I kept complaining with no help service for food is bad bad and the restaurant

Room was clean, staff very helpful, staff took us to room, was very helpful as had two heavy bags.

You are no longer making the usually Rainbow Omelette with meat beef and other stuffing wrapped inside, I was not very happy, this was my usual breakfast if not buffet, your breakfast buffet nowadays is very very Extremely expensive. No Iron in the room, towels were only two in the room and not enough soap, had to phone reception. I informed hotel Prior to my stay that it was two of us coming, but provision was for one person and not even enough. Instead of shower gel, there was shampoo, was not very nice😞. House keeper came at 8:00 am and ask to clean up, I told her to come at 10:30 after checking out, unfortunately she came again twice thereafter well before 10:30, very disturbing, was not very happy. Anyway it is what it is, not pleased this time. I just have to be honest.

great staff, spacious rooms

very outdated and a bit on the unkept side but that’s to be expected considering the situation. getting there at night from the South African side was an absolute nightmare of blocked roads, traffic, and insane potholes. would have been nice if staff could warn us that major roads were closed beforehand

parking

dirty

Nice location near the city center. Super friendly and supportive staff. The team on the reception as well as the porter made me feel very welcome. Nice big room with very comfortable bed. Very welcoming bar area.

The bathroom requires renovation - not up to 5 star standard. The pool requires renovation - not up to 5 star standard. No safe inside the room.

good

closer to town

requested en-suite but was not given as per our request

location is good

The elevators are slow

It was amazing and a great representation of how beautiful Harare is. If anyone is unsure of where to stay in Harare, this is a sure place.

none

old rooms,no aircom,dirty towels,old worn out pillows and bedding