Very convenient

We had an issue with water bugs (due to the rain plus we were on the 1st floor). One we brought it up to the front desk they moved us to a higher room right away. They even gave us an upgrade. Very clean and quiet hotel. The pool is nice and big, a lot of seating in the pool area.

Very nice crew

Filthy carpets in room. Hot in hallways. Poorly repaired walls. Accessible shower water runs all over bathroom floor

Location and price were perfect for us. The 2 young men at the front desk looked professional and both had excellent personalities.

I booked two rooms and both showers did not work well. One room the shower stayed on all night long. When we called to tell them at midnight they said there was nothing they could do and just leave it on. Woke up to a VERY humid room.

Good place

Was great

The room was dirty, the walls had smears of every color on them especially in the bathroom. The carpet felt nasty. There were holes in the wall. The a/c did not work. Horrible hotel stay. I was definitely disappointed in holiday inn. I paid $150 a night because they are usually a better hotel. Next time i will pay the extra $50 and stay at homewood.

Loved the hotel but was extremely upset because they would not pick us up at the airport even after me calling before I made reservations and the day before I flew to Dallas. They had a shuttle to and from the airport but refused us service at 9:00 pm from airport and shuttle ran until 11:00 pm.

This is the WORST hotel I have ever stayed in. 1 out of 3 keys worked. Wet carpeting from mildew because the air conditioning isn’t left on so it’s humidity that has made the carpet wet. Mildew smelling room, parking lot light shining straight into room, black out shade not on its track, slow draining sink so you brush your teeth and your spit stays in the sink, leaking paper cups for tea which I used my own tea bags. The one in the room looked old and wrinkly. Kurrig coffees only decaf. Coffee at breakfast was the tiniest cups I’ve ever seen. Only heavy cream as an option, restaurant closes at 9 with nothing in the mini mart for purchase. No real snacks or beverages. I am Shocked IHG would have its name associated with it. I’ve stayed in red roof inns that were a thousand times nicer. Truly the worst ever. No customer service. People should not stay there! You should not partner with them. Definitely makes me question expedias judgement.

Rooms are very outdated, missing items that we needed, they had run out of stuff. The shuttle service was great

No issues

Friendly and accommodating staff. I appreciate the consistency.

Bed was noisy and uncomfortable. Room was dirty. Coffee maker didn’t work

Average

The property desperately needs an update/repairs. Wallpaper in halls is peeling off the walls. Clean place to sleep but not what I was expecting for a Holiday Inn property.

The location is great.

Nice

It was clean

Property is under construction. Inside was clean. Room was good. Staff was very polite and helpful. I chose this location for one night because it was close to the airport. This site was fine for one night. Breakfast was noisy because of ongoing construction.

The property did not provide what I paid for and what was included in my room package. I was given incorrect information for the Shuttle Service, Did not get the breakfast assigned to my room and the options for breakfast was limited. The staff was not willing to accommodate my requests even though I paid for it because they claim they do not associate with third parties. I wound up paying additionally for my transportation and had to purchase breakfast elsewhere. I am allergic to pineapples which were mixed in their very small fruit bowl. When I asked if there was any other fruit available because I'm allergic, they said NO.

Great service

Shower suck, cable tv sucked, no complatery breakfast. It just sucked period!!!

Staff was very friendly and helpful.

Easy access to and from hotel. Great location for business travwlers with busoness in the larger dfw area.

I’ve stayed in few Holiday Inn locations but was honestly a little disappointed with this one. It’s just looks a little old and run down. The girl who checked me in was super friendly! Pillows were great but the bed was hard as a rock.

Clean and comfortable

This was a good hotel, everything was clean and comfortable. The only concern is that there is nothing really in walking distance around. Keep that in mind. If you need a place just for the night by the airport, perfect. If you are staying a few nights, keep in mind there are no restaurants nearby.

The elevator is in very poor conditions, it has a very creaky sound that annoys you until your room like a horror movie. The hot water does not work so you can imagine taking a shower before your trip at 5am and -1C outside. And the shuttle service is not good, the driver was very rude, I had to call several times because they never showed up and at the end he was very annoyed by the fact of picking me up and helping me with the luggage.

I didnt like anything. The water was cold all 3 nights of my stay, the beds were worn out. I was not happy at all

We stayed 3 nights and never had a hot shower. The 2nd night we were moved to a different room on the 2nd floor and the water was not any better!!