Staff was super nice and helpful. Hotel was ok

Great stay. The hotel was under renovations but our room and the lobby area was perfect. The staff was friendly and accommodating. The breakfast was awesome.

Applebees was within walking distance, shopping available

The hotel needs a few updates but it's not s bad place to stay. Our room was on the lower level and it sounded like the people above us were stomping around. The hotel was clean. The hot tub jets did not work so that qas disappointing. The beds were comfortable enough.

Driveway is unsafe

It’s a decent place to stay if you are only planning to be in the area for one night.

Comfort Inn? More, like, UnComfort(able) Inn. Let's start with what was a pre-paid check-in. Facility had just two staff working on a Friday evening, heading into a long weekend. One, a new employee the other a supervisor or manager. Check-In,(especially with pre-paid), is usually signing some forms, providing vehicle info and Bob's your uncle. Nope. Began to take a while. Unfortunately, new staff member was working desk and was unaware of part of the check-in. That part - a $1 deposit? Uhmm - I prepaid $260 C$ for a one-night stay. Made no sense. Further, after about 30 mins and new staff being unable to reach supervisor/manager, gave person a $1 bill. After a 12-hour drive, you would too! Next, the room. The ventilation unit was noisy AF. At one point in evening, we had someone knock on our window from outside. The Internet, Free WiFi. Uhmm. Does not seem that the facility has proper capacity/service to provide to a full building of guests. After a struggle and valiant effort, I was unable to connect my tablet to get in a bit of R&R before dozing off. Disappointing. Then, in morning, discovered that little to no maintenance or pre-room checks are done. The tub (which doubles as a shower), did not drain correctly. Obviously plugged with things I'd rather never know. So yeah, Un-Comfort(able) Inn. Money back please!

*Average stay* Upon check in, the halls smelled of old, stale cigarette smoke. The actual room was dirty. Fridge had not been cleaned out and had sticky food substance spilled all over inside. (Front desk did clean up for us) Bathroom had hair all over floor and tub. One Comforter had a large old blood like stain on it. Beds were more on the harder side, (just my opinion) Walls were so thin I could hear the people in the next room’s entire conversation(until well after midnight) they were just speaking normal-not yelling- One female staff at front was polite & friendly along with the male food server tending to breakfast was amazing. For a semi-decent price, it is conveniently located to food /store venues & 8-9 min drive from Soo Locks

the room was filthy , our socks turned black from the floor .the shower wall was really loose .. the tub filled with water while showering . the drain was really slow . the folks at the desk was really hard to understand . NOT WORTH THE MONEY !!!!!!!!!!!!!!!!!!! we'll never go back

I liked that there was a place to get dinner next door. The hotel layout is dumb, with the elevators all the way in back. My room was second floor in front so it was like a maze. the rooms were clean and staff was friendly.

Easy in and out near highway

Overall, it was okay. Flip out couch mattress was flipped upside down and could see why. It needed a cleaning. Daughter said the chairs felt greasy. Ultimately, it did the trick, a quick stopover.

Large room, comfortable beds, and quite quiet even on the pool

Very run down property. Definitely not up to Comfort Inn standards.

Staff was very friendly and helpful. Rooms were clean and bed was comfortable. Only downside was the hot tub jets weren't working, but we were able to enjoy the warm wayer.

Great location

I asked for joining rooms but was told I couldn't have it. We were placed on the same floor but not close to each other. I was told that was the best they could do. The place was never completely full as the parking lot was empty and no one ever was in the rooms across from us. The front desk staff was rough at best but housekeeping staff was very nice.

Constant pounding on the floor from the room above. Had the front desk check this out twice. Finally became quiet after 2nd visit from front desk.

Constant noise from room above.

Hot tub not working One bug found in bathroom

i was staying here for approx 1 1/2 weeks. i wanted to give a shout to Randi and Kit!! They went above and beyond with me. i had some issues with my booking. i kept adding a dew days to it nd they worked it with there existing bookings to make it seemless and im sure it was quite a headache!! thank u ladies!!!

Comfortable room. Cable was terrible. Hot tub was not clean.

The beds and the room were good. The jets in the hot tub do not work. They may be doing construction but i didnt see signs of it. All the baseboards in the halls were missing.

Nice place

Large pothole at driveway entrance Bubbler not working in hot tub

Pool is not very deep and gas s lot of shollow areas. Great for children. The hot tub is a very good size and very close to pool. The equipment in the gym is limited. Breakfast had a lot if options-including eggs and sausage.

The beds were about the only 'nice' thing about the room. The shower/tile had more mildewy/soap scum type stuff than my own bathroom and all I do is spray my shower with bleach once a month or so. The pool was old, had damage. The hot tub bubbles and what not did not work. I was between this hotel or Super 8 and chose this one thinking it would be better and I'm now questioning that decision. Next time, we will try the Super 8 to compare but there are other hotels in the area as well, with a pool that we can try.

The rooms are ok.. my shade on the over head light was hanging down.. the beds amd pillows are comfy and staff is exceptionally friendly.. although the hot tub was not working and it was absolutely filthy eeww this was a huge letdown as it was a deciding factor in our stay here..

Unfortunately I didn't get her name, but the young lady at the desk when I checked in was the sweetest and most polite person I've ever encountered in the hospitality industry. And holy cow she was fast! The second night of my stay, I called the front desk for washcloths and toilet paper. I was on the 2nd floor but she must have a secret portal or something because it seemed like she was at the door as soon as I hung up the phone! The only negative thing I want to mention is the parking lot. Holy crater potholes! Especially the ginormous canyon right at the parking lot entrance. But....it's Michigan and road canyons are everywhere! I'll definitely be staying at this particular hotel again, and hopefully soon. 😁

Hotel was not in the greatest condition. Roughly a foot at the bottom of some walls was exposed to the framing. Pool was very cold and hot tub jets did not work. Hallways are narrow and dimly lit. Room was decent but bathroom was not super clean or nice. We travel to the Soo area at least once a year and we will not stay at this hotel again in the future.

steve at check-in was as good as you could ask for. He was very friendly, helpful and provided the service everyone would want to experience . He went above and beyond in my opinion and made my stay with them a great experience.

Friendly staff. Hotel is older but clean. Bed was comfortable. Nice breakfast selection. Only negative was jets in the hot tub didn’t work.