Disappointed on this trip - 2nd stay in 2 weeks - had to pay £10 for parking on top of room rate - also a service charge on drinks at bar! Depending on who checks you in vastly depends on experience- was hoping to stay longer in new year but looking elsewhere

Nice hotel and convenient just off M4, staff very friendly. Says rooms are soundproofed, they aren’t, judging by the sheer volume coming from the corridor, and not helped thank was on a corner. Decor in the room looking very tired.

If you're disabled and cant use a bath DON'T book an "accessible"room here

Ideal location for work trip. Friendly staff, great range at breakfast

Staff are brilliant,polite and smiley ,after a piss poor day, it made a world of difference to my mood.

We have stayed here several times on our way to Kent as usual the hotel and staff were excellent

We stayed at this hotel because it was part of our journey to the West Country. Delicious dinner and comfortable rooms.

After parking and walking all around the building in pouring rain, I tried to check in @ 20:30 to be greeted with the system is down so I cant check you in. I asked how long has the system been down to be told about an hour and no idea when it will be back up. She kept mentioning that its the same with other hotels to which my reply was I dont care about other hotels. I have had a long day and I just want to chill in my room and send off some e-mails. System eventually was back online but I wasnt told about this and by the time I went back to the counter there was a long que for about 20mins waiting. There was no priority into who was being served and the people who just came in got served ! Terrable attitude and customer service. I tried to to complain but was told becuase i booked through expida I have to go through that chanel.