It is a nice hotel overall. The bar was a little short on options. Housekeeping needs to pay a little more attention to the details of the room for instance (gummy bear behind a trash can, and a Gatorade bottle under the bed) for instance.

Our fifth time staying here, very convenient to eatery places. Get on and off the freeway. Loved the cocoa bar this time. Everything was perfect!

Everything was fine except that the bed (mattress) was a bit lumpy. I prefer a firm mattress.

There was no one to wait on you at the bar food area. The elevator needs work. Needed to clean snow from out side. I all most fall and throw my back out from jerking so hard so didn’t fall.

Arrived late night (2am) after a long flight delay. Check in was very friendly and welcoming. Saturday morning, the fire alarm went off around 730am and continued for an hour. We were on the 4th floor and went downstairs to see many other guests "business as usual" enjoying breakfast. No communication was made to guests what was happening and the desk was un-manned. Sent my husband and kiddo back up the stairs to try to get more rest while i grabbed breakfast which was very good for complimentary. Fire dept arrived and were able to silence the alarm. The room was very spacious (2 queen beds) and clean. Only complaint was the bathroom was extremely small. Pretty much had to stand in the tub to open the door. The sink and vanity were outside of where the toilet and shower were. I thought the bed was uncomfortable, but my family didnt mind so it was just preference. We appreciated the sofa, desk, fridge, sink, and glassware. We were centrally located to the airport and our main destination (casa bonita). Check out was easy on the app as we never did see another desk attendant after the first check in late at night. We would stay again for the price ($120/night + $10 per day parking)

Arrived right in time for 3:00 check in. We were told our room wasn’t ready yet. Not ok after traveling with a baby all day. After waiting for the room to be cleaned, tried to get to the 6th floor in the elevator. One elevator was out of service. Again, not ok for a sold out 6 story hotel. Mind you, the 2nd elevator was not in service for our entire 5 day stay. This single elevator was also shared by house keeping and their large carts. The Hyatt also advertises quick things to eat such as pizzas and sandwiches. We reserved this hotel with that in mind for our toddler. I asked to order and was told they don’t do that. False advertising in their part even though the entire dining area has QR codes to scan for the food. The pool was ice cold. We did not enjoy the stay. I have stayed here in the past with no problems but after this stay, never again.

Almost brand new. Quiet and comfortable

Breakfast was good. Sad that everywhere we went it smelled lole pot. Pool didn't have towels.