Great people at a great hotel. Great location.

Cannot say enough about the wonderful experience we had here.The hotel is a classic first rate boutique hotel. Beautifully furnished with beautiful Elie Lambert paintings and lovely attention to detail right down to fresh flowers in the elevators. My sister and I felt like family, fussed over and treated like princesses for the week we spent at the Milestone. Staff is first rate, kind and funny like the best kind of family. The rooms are extremely comfortable with comfy bedding and lovely amenities such as Floris soaps, lotions and hair care products. Despite being full at the time of our stay, we never heard a peep from neighboring rooms. The two doormen Steve and Tim sent us off in the morning and welcomed us “home” each evening like doting uncles. Angelo in the Stables Bar was a wizard with the cocktails and exceptionally charming. Highly recommend the Milestone… I look forward to returning.

When deciding what hotel to stay in while in London, The Milestone has been on my list for ages. And boy, did it live up to expectations. When the porter greeted me with "welcome home", that's exactly how I felt. That I was home. My room was small but very well-appointed (even had a bidet) and the bed was like sleeping in a cloud. There was nothing about this stay that was not top-notch. If I am able to again in the future, I would most definitely stay here again.

Lovely hotel, friendly and attentive staff, excellent location! Would definitely stay here again.

The service at the hotel is exemplary. They take very good care of you and of the hotel itself. Everything is spotlessly clean. The decor, however, might not be for everyone. It has changed quite a bit since our last visit. The location is excellent, right across the street from Kensington Park and well served by transit.

Was sad to not be given the upgrade without a price but the hotel aside was perfection and we will absolutely go back.

The level of service we received was world-class!

Excellent Staff!

Cannot be compared to any other luxury hotel I have stayed at previously. Exceptional in every way. Everything down to the finest detail has been considered and catered for to ensure the best possible stay. Nothing is 'conventional', staff are very friendly and attentive, able to gauge how you are feeling and recommend/cater accordingly. Only a good working environment could foster this atmosphere. I am (almost) ashamed to admit I spent the majority of my time with Angelo and his team in the confines of the enchanting barroom, lured by the espresso martinis and good banter. I grew up in hotels and guest houses as a child in St Andrews - but the Milestone is in a different league entirely. The head porter (whose name escapes me) - was an absolute gent, and deserves an honourable mention. Wouldn't look elsewhere for my next stay!

I would definitely return

The service at the Milestone Hotel is excellent, many hotels claim to give good service but the Milestone is one of the best. Lovely hotel, great location, fabulous bar, a great welcome, lovely room and as stated already, Excellent service. Staff are motivared, well informed, well trained and sincere in their desire to ensure you have a great stay. We will be back & highly recommend. What more needs to said!

This is a beautiful hotel with very friendly, professional staff. The only reason I did not give 5 stars for everything is that we had informed the front desk that the water in the shower would turn scalding hot to ice cold without any warning. This is a very dangerous situation as we were worried that we would be burned. We were told the situation had been remedied but alas, the same thing happened the next morning. Upon reporting this, the front desk got right to work finding us a new (lovely) room and told us that they would move our things for us while we were out. The new tool was spacious and beautiful and the shower was terrific. The people at this hotel are lovely and couldn’t do enough for us. The location of this hotel is perfect for visiting all of the museums.

The staff went out of their way to assist in any travel recommendations….

Beautiful hotel with Incredible staff. Every little detail is considered and it’s clear to see why it’s a 5 star service. It’s a rather small hotel and some rooms can be a squeeze but it’s a very cozy and personal hotel, each room is uniquely themed and decorated to a high standard. There is a very clean gym, small pool and sauna which were just an added bonus to this fantastic hotel. All in all, I will definitely be staying again, it was a real treat and I will remember this stay for years to come.

Staff was great!

Location and elegant

It was beautiful and we were treated like royalty.

Great experience

The staff here are experts in hospitality, the best of the best. We enjoyed our stay here very much. From walking into the hotel, we felt welcomed and taken care of. After checking in, we were given a tour of the hotel, and were offered welcome drinks. The entire team was very professional and knowledgeable. They were always just a phone call away and would get your requests sorted. The amount of attention they put into the little details really made this place stand out. If you are looking for a home away from home, this is it!

The staff are warm, welcoming, and knowledgeable. Everything was spotless clean. Our room was fantastic ... it was what I bpoked, but much better than advertised. Huge bathroom by London standards and an enormous surprise terrace. The pool was great and private. Linens were top notch. Bed was comfortable. Afternoon tea was a delight and the bar was fun. I am only upset I couldn't stay longer. Will both me back AND will be telling all of my friends.

I was glad i chose this hotelfor a third stay

Very nice all around The staff were all incredible!! Fran our concierge, was as always, the best!!! Palio in the dining area was just great!!!

This is what hotels used to be like 100 years ago. The staff are remarkable, they remember, they care, they inquire. These are pros, people who are professionals, and what they do. Housekeeping staff are out of this world, I've never seen a room that clean. The gentleman with the top hat, who welcomes you every day, makes you feel like you're coming home. The cuisine in the bar or just fantastic. Save up your money and stay there instead of some other place. This is the only the hotel in London. I'll ever use again.

Love the hotel. Location is not an issue as transport links in London are good on non strike days. Its a 10 min walk from the nearest tube and a change is needed to get to any shopping area. Great staff and service, lovely little bar and the glass of champagne brought to our room whilst we unpacked was lovely! The restaurant is really lovely too with generous sized breakfast portions. Regrettably one main course at dinner was served luke warm at best which is a shame in an otherwise pretty perfect hotel

Superb once again room super food fantastic see you soon

Beautiful Vibe here!

I loved this property! Staff was amazing, knew my name by the first evening. Very helpful with getting transportation and made me feel very welcome.

Maybe the best experience and service found in any hotel in my many travels. Thank you to the entire Milestone team (especially the bartenders!)

The Milestone Hotel was amazing. Clean, comfortable, super friendly staff. Would highly recommend.

This was our third stay at the Milestone. It is the hotel against which we compare all others. But, these days, we don't bother to compare. We just book the Milestone.

The Milestone is wonderful! No other word to describe it. The staff are so attentive and friendly, they really do make you feel right at home. The room was incredibly comfortable and quiet. And we loved the spa facilities - you have to book your 1 hour slot but then you get the whole place to yourself - we did the sauna and the pool on each morning after breakfast for an hour and it felt like a private retreat just for us. The breakfast is also brilliant, with plenty to choose from, including cooked breakfast and continental options. But the real star of the show is the design and decoration, from the speakeasy style of the back bar, to the elegant restaurant, and wood panelled antique feeling lobby. The hotel just oozes style and comfort. And the staff top it all off. We will only ever stay at the Milestone from now on, whenever we are in London.

The reputation for amazing customer service is justified, the entire staff team were wonderful and made us feel like they'd do anything to make our stay better. It definitely felt like a luxury experience. What I wasn't expecting was how small the bar area was, and how not very comfortable it was. We struggled to find somewhere in the hotel to just sit and relax, the rooms and spaces aren't big. We ended up going outside the hotel to eat and relax, which we didn't expect, but there are plenty of good bars and restaurants nearby.