Breakfast was a bit sketch, but everything else was spot on

Front Desk staff, inparticular, Jeremy. My brother shared that the breakfast was wonderful. I'm a late eater but it did look good. I was a little disappointed by the pool area after all the good reviews.It looked dingy and dirty and not inviting at all. This was the one thing I was looking forward to when booking the room but didn't want to after seeing in person. I understand wanting to make more money but really the rooms with the far away, maybe see, the mountain views overlooking the parking lot was a huge stretch and was a disappointment being stuck paying more for that room. The bathrooms need a deep cleaning, there was stuff on the walls and floors that was just not right.

The staff (Jeremy and all) were exceptionally kind, helpful and friendly. Best I have had anywhere. The facility was due for renovation to start the following week so even with that, things were very good. Our only negatives (we had a "disability room") were that there was no info on restaurants/facilities/phone numbers to be found, the open shower flooded the entire bath and the room needed more flat surface space. These are all design issues so hopefully the refurb will solve them.

Drapes do not cover the window for dark nighttime sleep

The hotel and staff were great. However, there was a large group of people that included a youth hockey team staying in the hotel at the same time. These boys were disruptive and loud; talking and singing at the top of their voices; playing games on their phones or chatting while lounging (not eating) all over the dining area during breakfast while other guests were forced to either not eat, or go back to their rooms. Sadly, the adults with their group were either absent or not paying any attention to the lack of respect from these boys. The weekend day desk clerk did his best to help the other guests out, but I’m sure he was forced to walk a fine line. There needs to be something in place to help the staff out that are caught in this scenario. Fortunately, we had activities that took us away from the hotel, but our four nights there were less than restful.

Fast check in. They said they only had two cribs for the whole hotel. Both were used so we did not have a crib for our 6 month old. Convenient location, great for a quick trip.

Easy check-in, friendly staff. Great free breakfast. Free parking on site & walking distance to Whole-Foods & other stores. Close enough to Ball Arena & Cherry Creek. Room was clean, but could use some updating. Bathroom was a bit small. Beds were comfortable. However, I did request feather free pillows due to allergies and my bed had 4.

Our check in was actually good, but in the middle of the night the toilet wouldn’t flush. We called the front desk at 6am and they let us switch rooms which was ok, but then expected the full pay for all this. We felt that we should have been given a discount for this.