Friendly and helpful customer service. Tania and Sylvia were so accommodating. Small boutique hotel away from the crowds. Would highly recommend to anyone looking for more of an Airbnb experience with hotel services

Very disappointed by the stay. I booked Charming House DD724 for my colleagues (business trip) a couple of times and it went well. This time, we were moved from DD724 to their IQS suites due to refurbishment at DD724. Not an issue until my colleagues arrived and had to cancel their first meeting to collect the keys (this was not indicated when I confirmed the booking, no mention on reception being unavailable during the day). The rooms were dirty. Free croissants were offered in the morning, which is a nice touch. However they were being served by a member of staff who entered in the room at 9am. I have never expected a member of staff opening the door while the guest is still in! As said, very disappointing experience. I will no longer book Charming House.

We were given a room in the DD 694 annex building approximately 50 meters away from the main hotel. I was not aware that i was making a reservation in the annex building. I am not certain if this is the fault of the hotel or if it was hotels.com's fault. There was a terrible mildew smell in the annex building, especially in the hallway. It was okay in the room itself, but the halfway was dreadful. The room itself was okay. It was small and the floors were not level, but that is not a surprise in Venice. Breakfast is held in the main building and i did not detect any bad smells in the main building. In addition to the smell, the area was very noisy, particularly on Saturday night. It seemed to be a hangout spot for young kids, one of whom was urinating into the canal as we walked by. Perhaps if i had stayed in the main building, i might have given it 4 or 5 stars, but i would not stay in the annex building again.

We really enjoyed this boutique hotel in the heart of Venice. Great location, great staff, and a nice breakfast each morning. Definitely would stay here again. We liked it so much we extended our stay as much as we could.

It was a wonderful stay!

Lovely clean, modern accommodation. With ultra helpful friendly staff! Couldn't be more pleased with choice.

Simply wonderful place with great super friendly staff

Service is fantastically friendly. Being a small boutique hotel with only a few rooms, service is very personal and rooms are quiet. The only ‘modern’ hotel in Venice. The first time I stayed here was around 15 years ago and the paintwork and finishes are a bit chipped here and there now but I’d recommend to anyone again without hesitation.

Tanya was incredible. Property was great. Best stay I’ve had in Venice and I’ve been four other times. Tanya helped plan our dinners and a day to the islands nearby and she has fantastic taste. We were very grateful.

Very good location and very nice (special mention for the breakfast lady) and helpful staff!

Everything was amazing and staff very nice. Had a early morning flight and was even helped several blocks with luggage to catch vaparetto. Rooms were big and very comfortable.

This is a lovely small hotel on a side street/canal in Venice. It's more modern in it's appointments than the "typical" Venetian hotel, and honestly that's what we were looking for. Chiara and her staff were very kind and provided excellent service with an early breakfast one day when we had reservations for a tour, help with dinners, etc. The rooms are small as is typical in Europe and ours ("E") had a nice sitting room. The room was fairly bright during the day with all shades open but was a bit dim in the evenings with low watt bulbs and a somewhat darker decor. Breakfast was served in a lovely little area and was good with an option for eggs, bacon, etc. on top of a selection of pastries, cereal, juices, etc. We had a lovely experience overall and could definitely recommend this hotel to others.

Exceptional service - best i ever experienced in my 30 plus years traveling. They brought me breakfast to my room, walked me to the place to buy my water taxi ticket to bus station, gave my friend a free cappachino, allowed me to check out late. Just exceptional service.

This charming hotel is in the best (non-tourist) area of Venice. It felt more like staying with my favorite aunt than being in a hotel

Amazing location, perfect hotel and outstanding staff. Would recommend the hotel. We stayed for 3 nights in May. Easy walking distance to St Marks Square but far enough away from the hustle and bustle of Venice.

Quaint hotel with really friendly and helpful staff

Great place with even greater staff!!! We are super happy after staying there

Charming hotel in an enchanting city! Wonderful & friendly staff, beautiful rooms & delicious breakfast every day. The location is perfect!

Peaceful boutique hotel just a short walk from all major sites and next door to the Guggenheim. Service was personal and friendly. We arrived after midnight and were kindly met by the river taxi drop off point which was really thoughtful after a long delayed journey. Breakfast was excellent, with a selection of cereals, breads, pastry, fruit and eggs and bacon cooked to order. Room was clean, well equipped and comfortable. Would fully recommend and stay again.

Perfect location and our room was really spacious. Excellent breakfast! And the staff were so friendly and helpful

Loved the modern contemporary look and feel to the property Staff very professional and polite and helpful with things to do and see Overall a great experienceI travel a lot with my business and am very experienced at seeing quality service and Charming House certainly provide this and more Highly recommended

Charming hotel, like its name. Great location and great service. Small and modern design which makes it special in the context of Venice. We loved it.

It is very charming indeed and cozy, everything you need to enjoy your stay at Venice.

Small boutique hotel in great location. Away from the crowds but easy walk to major sights and Vaporetto stops. Excellent breakfast to start each day. Staff very helpful. Only comment is that some of the facilities in our room were a little worn.

Quaint, great size room and in a great location. Breakfast was delicious too.

We spent 4 nights at Charming House DD724 and could not recommend the property highly enough. If you are looking for a quiet, comfortable hotel with all the little welcoming details, including a fantastic staff and delicious breakfast then this is the place for you. We will stay here again. We were especially impressed with the way the staff worked extra hard to meet our every need, from storing our luggage, to booking dinners for us, to allowing us to relax at the hotel after checkout and before our evening train. (The room A/C was also particularly nice in the heat of June.)

Just stunning, stayed in the annexe, 150 yds from main hotel.Fantastic room, overlooking canal, large and well appointed. Staff couldn’t do enough (sandwich made for trip home at 7.30am) etc.Great breakfasts.Will be back.

Spacious rooms we the nice decor. The breakfast was delicious and the stuff was so helpful. I will be back to this hotel!

Lovely boutique hotel with amazing staff. Very friendly and helpful - lovely breakfast in the morning. Convenient location - not in the middle of the hustle and bustle but very easy to get to the tourist areas. Some amazing restaurants nearby to check out.

Location: central but not too central i.e St Marc Sq so a bit quieter. Easier to find nice restaurants at affordable prices. Near water bus and a bridge to easy access to everywhere. Accommodation: room a good size, modern which is unusual for Venice. Nice breakfast,, organic food, cooked to order. Will provide breakfast in own room at no extra charge which again is very unusual. Staff: very accommodating and helpful. Couldn’t do enough to help.

Great for Venice

Wonderful experience. Staff was lovely. They treat you like family. Very accommodating! Beautiful quaint hotel. First Class!!